I am an Apple fangirl. I bought my first MBP in 2008. Despite the fact that it died because Apple didn't warn about an issue with installing new OS, I bought a mid-2012 MBPr 15" and have been mostly happy with it. I also am on my second iPad, fourth or fifth iPhone, and I have an Apple Watch and Apple TV. Also previously had Apple Extreme and iPods. Hubby has iPhone, iPad, iPod. One of the reasons why I've paid the premium for Apple products is because I felt they were superior in build quality. I like the continuity and connectivity across my Apple devices. Most of all, I've been impressed, in the past, with Apple support. That is why I did not hesitate to order a refurb MBPtb 15" from the Apple.com store last week. It arrived on Monday. I was busy restoring my backups, moving files, and installed skins I purchased from ICarbons (same ones that are still on my 5 year-old MBP)...before I got down and dirty with using my new baby. I hate it. The keyboard is absolutely unusable for me. The space bar especially is so bad, I cannot type. I am a writer. That's what I do. I type. I knew there were some keyboard issues with this model, but I assumed (yeah, I know, bad idea) that a refurb model would have had this fixed. Not. So, when I contacted support today, they offered not a single suggestion other than to return the machine. They didn't offer any exchange, upgrade, fix ideas, nada. For over $3K, you'd think that Apple might have put the least amount of effort into trying to make me happy. Nope. Nothing. They apologized for the inconvenience. If this is the direction that Apple is taking, they will lose much more than just my five devices and hubby's three. My future purchases will be directed toward other manufacturers and I will go away, sad that I no longer matter to a company that I've spent a lot of money with. I'm surprised. I read about the mass replacement of mid-2012 MBPr's recently, and I was so impressed that Apple still went the extra mile for its customers. Apparently that was a fluke. Tread carefully, if you buy a new MBP. I am so disappointed.