Or they just live with the issues.
Every piece of tech I own has it's flaws. Even my $6,000 cameras have compromises and sometimes just need to be powered off and back on. And my cars do weird things at different times.
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MBP Keyboard is a total FAIL
- Thread starter CaptRB
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Or they just live with the issues.
Every piece of tech I own has it's flaws. Even my $6,000 cameras have compromises and sometimes just need to be powered off and back on. And my cars do weird things at different times.
The OP was made yesterday
Here on the forums that's true, outside this place its another gift from God..
Wow, I am surprised on one level, but on another level not at all. Kudos to you for standing up and admitting that you erred in how you responded to others who felt that the keyboard has a design failure.
my bad too, the post is NOT a year old but
the current MBP design is NOT one of those gifts from the gods
the current MBP design is NOT one of those gifts from the gods
Indeed. It takes a big man (and an honest one) to admit he has made a mistake and apologize. Kudos to the OP.
I just received my new refurbished MBPtb 15" on Monday and it's going back. The keyboard is unusable for me, especially the space bar. Nobody at Apple gave a flying rat's a$$ about my problem. Just send it back. No offer to work out the problem, offer suggestions, replacements, not to mention the $50 I spent on skins that I foolishly installed immediately to protect my new $3000 investment I am so disgusted. I'll be shopping for a PC. Of course, that means new software too. Thanks, Apple. Your support is non-existent. I'll re-think my future purchases too.
This is not true. I didn't think it was my keyboard .. thought it was me acclimating.. but a failed admin password lit up the light bulb that led to awareness of the issue.
Autocorrect and Touch ID for admin PW is hiding instances of this issue.
[doublepost=1504204816][/doublepost]So are people having the same issue with 2017 models? I am still tempted to return and go back to the 2015 15" maxed out specs. Last night I did have some palm rejection issues.. it almost sent an email before I was ready.. luckily it just closed it and went to Drafts.
Yeah I feel like Apple dropped the ball with the butterfly keyboard. It doesn't feel finished. Sometimes I wished I had kept my 2015 macbook pro because that keyboard was so much better.
Butterfly keyboard is too shallow for my taste. Apple is so obsessed with thinness they are starting to ruining essential parts like the keyboard.
[doublepost=1504206992][/doublepost]
When I first got my mbp 2017, about 4 of the keys were extremely stiff. To the point it would disrupt my typing flow as I had to hit the key a second time to register.
However since then the keys have loosen up and function like all the other keys.
But for a $1,500 laptop it's inexcusable to have those kinds of flaws.
Butterfly keyboard is too shallow for my taste. Apple is so obsessed with thinness they are starting to ruining essential parts like the keyboard.
[doublepost=1504206992][/doublepost]
When I first got my mbp 2017, about 4 of the keys were extremely stiff. To the point it would disrupt my typing flow as I had to hit the key a second time to register.
However since then the keys have loosen up and function like all the other keys.
But for a $1,500 laptop it's inexcusable to have those kinds of flaws.
I have about 10 days to decide. I don't want to 'look' for the issue but this thing is almost $3K and AC+ will cover it.. but even with good help from Apple it took a LOT of my time. For my purposes I am betting a 2.8/16/512 2015 15" will rock anything I need to do. I like the new design (other than the WAY TOO BIG trackpad on the 15") but it's not worth headaches. Hell, I could pick up a GoPro with the difference.
Ultimately, it is the only power you have: to buy from another company.
I had spent lots of money on the Apple ecosystem, but after a number of keyboard problems with the new models, I bought a Windows laptop. It took me a while to get used to it, and I still prefer Mac OS, but not enough to spend thousands on a machine with such a fundamental issue.
I still have an iMac, iPhone and Apple Watch, but I'm happy with my new Windows machine. Now that I've gone through the pain of partly moving to a new ecosystem, I am less likely to auto-buy any new Apple device when it comes time to replacing my current devices.
I didn't like the first gen keyboard when I first tried it in the Apple Store.
When I bought my 13" TB MBP 2 weeks ago I was unsure about the keyboard. I've fallen in love with it and haven't had any issues with specific keys as others have reported. Hopefully whatever was wrong with earlier models has been worked out. Overall I really like the tactical feedback it gives. I can do 90% of what I can do on a full size mechanical keyboard on the flat keyed MBP. Love it. I know it's not the most popular opinion but I can't say enough good things about this keyboard.
When I bought my 13" TB MBP 2 weeks ago I was unsure about the keyboard. I've fallen in love with it and haven't had any issues with specific keys as others have reported. Hopefully whatever was wrong with earlier models has been worked out. Overall I really like the tactical feedback it gives. I can do 90% of what I can do on a full size mechanical keyboard on the flat keyed MBP. Love it. I know it's not the most popular opinion but I can't say enough good things about this keyboard.
Never fun to be wrong. This was a VERY expensive mistake because I can't abandon Mac as it's heavily part of the film industry here in LA.
I bought new laptops and 4K monitors, wireless keyboards and so on. I spoke to my teacher friend in NY this morning and she told me how they've sent DOZENS of these machines back with keyboard failures and it's ongoing. They don't know what to do.
Last night the space bar on the unit went "flat." It still works on the left side, but the mechanical action is gone and it's obviously dirty underneath or damaged. My gear is kept clean and no one is eating saltine crackers over these.
So...they will be sent for repair and promptly sold. I will be VERY public about what happened and I will head over to the Apple Store and get them on the phone. They won't like it one bit, but this means losing money on gear and monitors and a LOT of wasted time.
Since Apple will do nothing, I will do something.
R
I also loved the keyboard. It takes a few months for debris and build up to start trouble. It's only a matter of time. It's funny how these things snowball. A fellow writer called me 10 minutes ago and his 13" Touchbar has the same issue, but with the N key. He's trying to figure out what to do.
I've had a discussion with Mac support about this already and the tech said this problem EXISTS. I'm sure they'll work it out, but NOT on my dime. I promised them that I will hurt them online via forums and youtube, but mainly because I hate that someone like my dad, who's 77, will be dealing with this kind of horror show.
End of story. I can't risk keeping it.
And AGAIN...my deepest apologies to the folks I bugged about complaints regarding the keyboard. I don't believe in Karma, but dang...this is a good example as I am forced to type on an external keyboard with a expensive dud of a laptop.
R.
How long does it take for the problem to appear? I just bought my top specced model a month ago and it seems to be working fine right now. What precautions would you recommend?
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Never fun to be wrong. This was a VERY expensive mistake because I can't abandon Mac as it's heavily part of the film industry here in LA.
I bought new laptops and 4K monitors, wireless keyboards and so on. I spoke to my teacher friend in NY this morning and she told me how they've sent DOZENS of these machines back with keyboard failures and it's ongoing. They don't know what to do.
Last night the space bar on the unit went "flat." It still works on the left side, but the mechanical action is gone and it's obviously dirty underneath or damaged. My gear is kept clean and no one is eating saltine crackers over these.
So...they will be sent for repair and promptly sold. I will be VERY public about what happened and I will head over to the Apple Store and get them on the phone. They won't like it one bit, but this means losing money on gear and monitors and a LOT of wasted time.
Since Apple will do nothing, I will do something.
R
My teacher friend in NY had over a 100 machines ordered (both 13" and 15" and a few of the Air models because people still love those).
From what she can gather, almost a 3rd of them are have some sort of issue. Dead or repeating keys are most common.
The only precaution I could possibly think of is to keep ALL types of food, dust and environmental elements away from the keyboard. I was pretty careful, so I don't see how many more keyboards won't see problems over time.
R
I couldn't tell from your original post. Are your units first get or second gen keyboards? 2016 models or 2017? Just curious.
Most just simply care about ensuring they get their golden ticket to the next media event so they can say they are first up with an unboxing or preview video.
Yep. Pretty much this.
I have an original 12" rMB and a 2017 15" MBP. I think the keyboard on the MBP is near perfect for typing. It's a perfection from the experiment on the rMB, which has a terrible keyboard in my opinion. But my worry is still with reliability. I had the keyboard on my rMB replaced once, and now the spacebar is stuck again. I fear the same will happen with the MBP. Because these keyboards have so little movement, the slightest contamination under the keyboard will destroy them. Isn't this something Apple should have thought of?
Yes two new machine had problems. One key half of it did not work after the machine was heated and then cooling down. Then after smashing it sometimes it stackS inside and come back to its position by itself. Also a speaker burned... DONT BUY MACBOOK PRO 2016 OR 2017. ITS CRAP!!
Some people can only learn "the hard way". You appear to be one of them.
I really hope Apple is taking the issues with the new MBP seriously. I have been an enthusiastic Mac-user for many years, but I won't upgrade my 2015 model until the problems have been resolved.