Apple Savings Users Complain of Delays Withdrawing Money

[BaldiMac]

Please read the story - customers are unable to get a clear answer: “Apple Savings account users who have had issues and who have contacted Goldman Sachs have said that the customer service has been poor, with customers receiving varying information with each call.”

I read the story. Your quote doesn't support your claim. It's just a general impression from a few users that have had problems.

Additionally, Tier 1 and Tier 2 reps have repeatedly told customers that they can only provide the Apple-approved information.

You're just repeating your claim. I asked for a source for this claim, as well as the one that it's based on "secrecy above all else."

 

[dk001]

Don't use Apple Savings however my GM Rewards went from Capitol One to Goldman Sachs.
Things got slower.
So hearing GS is being utilized here, not a surprise to me.

 

[BuffaloTF]

The $10,000 limit for reporting has been reduced for some time.

It’s still $10,000. It’s a daily aggregate or triggered under suspicion of layering if not in a single day.

 

[jimbobb24]

It's a major disservice to readers to not report all of the salient facts. One needs to read the comments to find out what's really happening.

Why would you click the article if that was the case😂

 

[jimbobb24]

Please read the story - customers are unable to get a clear answer: “Apple Savings account users who have had issues and who have contacted Goldman Sachs have said that the customer service has been poor, with customers receiving varying information with each call.”

Additionally, Tier 1 and Tier 2 reps have repeatedly told customers that they can only provide the Apple-approved information.

Read the thread. If the federal law triggers a concern the govt requires that the person not be told the reason. This is more likely and consistent with other banking behavior than apple is being secretive.

 

[Unregistered 4U]

According to The Wall Street Journal, transferring large amounts of money that make up much of a newly-opened account's balance can trigger anti-money-laundering alerts, resulting in delays that last around five days. Some of the issues may be caused by the newness of the Savings account.

Like the iPhone 2G “buzz” when near speakers, it sounds like just one more thing that everyone else (in that past case, blackberry users) have known for some time that Apple users are just finding out about.

 

[BaccoE]

I believe T bills have a $10,000 limit, correct?

No, that's the limit for US Series I savings bonds. Practically speaking, there is no limit on T Bills.

 

[newyorksole]

y’all just need to transfer the funds from Savings to Apple Cash and then go from there. simple.

 

[docderwood]

I believe T bills have a $10,000 limit, correct?

I-Bonds have a 10,000 limit/year. Tbills do not. Treasury Direct allows purchase online. Easy, better yields than most banks now.

 

[WWPD]

This is why I have all my savings deposited into Gringotts.

 

[MrRom92]

It’s shocking how confusing and unclear the process was to even open this account. It’s almost as if they don’t want anyone to actually use Apple Savings

 

[BaldiMac]

It’s shocking how confusing and unclear the process was to even open this account. It’s almost as if they don’t want anyone to actually use Apple Savings

Huh? Took me less than a minute.

How to set up Savings​

1. On your iPhone, open the Wallet app and tap Apple Card.
2. Tap the More button
   
   , then tap Daily Cash.
3. Tap Set Up next to Savings, then follow the onscreen instructions

 

[zubikov]

It’s shocking how confusing and unclear the process was to even open this account. It’s almost as if they don’t want anyone to actually use Apple Savings

I literally opened this account while...uhm...using the bathroom. It took me a minute and I was actually a bit concerned about how it was too fast. For full disclosure, I already had a checking acct linked, and had existing Apple cash in my wallet; so perhaps that expedited things.

 

[anselpela]

The guy was essentially laundering money (as far as the law is concerned) and you're going to run an article like this in defense of him? You don't open a new account with that kind of money and then immediately try to take out $10k. What kind of idiot is this guy?

 

[MrRom92]

Huh? Took me less than a minute.

How to set up Savings​

1. On your iPhone, open the Wallet app and tap Apple Card.
2. Tap the More button
   
   , then tap Daily Cash.
3. Tap Set Up next to Savings, then follow the onscreen instructions

I literally opened this account while...uhm...using the bathroom. It took me a minute and I was actually a bit concerned about how it was too fast. For full disclosure, I already had a checking acct linked, and had existing Apple cash in my wallet; so perhaps that expedited things.

I never said it took a long time. I said the process was unclear and confusing.
This sounds like a clear and logical process to you? Was it immediately clear to you where/how to open the account without reading prior instructions, or did you have to hunt around in the wallet app for it?

It’s pretty well hidden and in a section of menus that wouldn’t strike many people as having anything to do with a savings account. I already knew about it, was deliberately looking for it, and still had difficulty locating it - and I know for a fact I am not the only person with that experience.

Typically when Apple wants you to sign up for a new service, they have many things pointing you in that direction, and there are notifications, alerts, all manner of guidance towards the new product. Not so in this case. Playing hide and seek in the wallet app to find which menu is obscuring the signup form is not intuitive or typical Apple behavior.

 

[BaldiMac]

I never said it took a long time. I said the process was unclear and confusing.
This sounds like a clear and logical process to you? Was it immediately clear to you where/how to open the account without reading prior instructions, or did you have to hunt around in the wallet app for it?

It’s pretty well hidden and in a section of menus that wouldn’t strike many people as having anything to do with a savings account. I already knew about it, was deliberately looking for it, and still had difficulty locating it - and I know for a fact I am not the only person with that experience.

Typically when Apple wants you to sign up for a new service, they have many things pointing you in that direction, and there are notifications, alerts, all manner of guidance towards the new product. Not so in this case. Playing hide and seek in the wallet app to find which menu is obscuring the signup form is not intuitive or typical Apple behavior.

I just read the instructions like I would to open any online account. Quickest and easiest banking account that I have ever opened.

 

[Mojohanna32]

Stick to real banks, folks. Don't put your life savings in stuff like this.

Goldman is a real bank.

 

[alexandr]

Same! I was ready to transfer over $50,000 this weekend. I think it’s a wise decision to wait.

Sorry, Tim Cook. I don’t like when people play with my money. I also don't like to wait. 😃

Me too — I was going to transfer $850,000, but now — forget it!

 

[goonie4life9]

Read the thread. If the federal law triggers a concern the govt requires that the person not be told the reason. This is more likely and consistent with other banking behavior than apple is being secretive.

Nope, that’s not what we’re talking about. There is no evidence there transactions are subject to non-disclosure. Additionally, the refusal of Goldman Sachs to be able to quickly and clearly tell tell their actual customers what they told the media is the only problem.

 

[goonie4life9]

I read the story. Your quote doesn't support your claim. It's just a general impression from a few users that have had problems.


You're just repeating your claim. I asked for a source for this claim, as well as the one that it's based on "secrecy above all else.

The evidence you requested is right in the story. Customers are receiving poor customer service. It was only when the media got involved that Goldman Sachs clarified things. This is standard practice for Apple’s “secrecy above all else” (as defined by the CEO, in his “doubling down on secrecy” statements) approach - stick to the pre-written scripts until the media is aware, then get the PR folks involved. You may prefer that the Tier 1 and Tier 2 reps are engaged in some conspiracy to provide poker service, but it’s far simpler than that - the are reading pre-written scripts, as per Appl: requirements.

 

[BaldiMac]

Nope, that’s not what we’re talking about. There is no evidence there transactions are subject to non-disclosure. Additionally, the refusal of Goldman Sachs to be able to quickly and clearly tell tell their actual customers what they told the media is the only problem.

What this is really about is a non-story. The WSJ wrote a story about a few customer service issues that pop up every day at any bank because they can get an Apple headline out of it.

 

[nt5672]

It’s still $10,000. It’s a daily aggregate or triggered under suspicion of layering if not in a single day.

Nope. Can't divulge more, because of NDA, but it is less. Not sure if the lower value is the legal required limit or just what the various government agencies are currently demanding.

 

[BaldiMac]

The evidence you requested is right in the story. Customers are receiving poor customer service. It was only when the media got involved that Goldman Sachs clarified things.

Not it's not. I'm not questioning that a few customers received poor customer service.

This is standard practice for Apple’s “secrecy above all else” (as defined by the CEO, in his “doubling down on secrecy” statements) approach - stick to the pre-written scripts until the media is aware, then get the PR folks involved. You may prefer that the Tier 1 and Tier 2 reps are engaged in some conspiracy to provide poker service, but it’s far simpler than that - the are reading pre-written scripts, as per Appl: requirements.

Again, you're just repeating the same claims without any source.

 

[coolfactor]

Folks, it's a "Savings" account. Apple promised you can put your money into to be saved. They didn't promise that you could take it back out. 😜

But seriously, anti-money laundering is serious business these days. There are so many validations and checks in place, it's no longer the old banking days where 12-year olds could open bank accounts using their preferred name instead of their legal name... yes, that was me. 😜

 

[goonie4life9]

Not it's not. I'm not questioning that a few customers received poor customer service.


Again, you're just repeating the same claims without any source.

If the CEO of Apple, Tim Cook, isn’t a good enough source, I’m afraid we’re dealing with a case of sealioning. Have a nice day.