Apple Says 'Jelly Scrolling' on iPad Mini 6 is Normal Behavior for LCD Screens

[MacRumors]

iPad mini 6 owners have been complaining about a "jelly scrolling" problem that affects some iPad mini models when using the device in portrait mode, and Apple now says that the behavior is normal for an LCD screen.

"Jelly scrolling" refers to screen tearing, which can cause text or images on one side of the screen to appear to be tilted downwards because of a mismatch in refresh rates. It can cause one side of the display to look as if it's responding faster than the other side, a visual disturbance that's hard to miss once you notice it.

Apple told Ars Technica that jelly scroll is normal behavior for an LCD. The screen is designed to refresh line by line, which can cause a tiny delay between when the lines at the top of the screen and the bottom of the screen are refreshed, resulting in uneven scrolling issues.

As many MacRumors readers have pointed out, the jelly scrolling effect is much more pronounced on the iPad mini 6 than on other iPads that also have an LCD screen like the iPad Air, or even the ninth-generation iPad that was released at the same time.

https://twitter.com/x/status/1440678843589689346

Unfortunately, with Apple calling the issue normal behavior, it means that those who are unhappy with the jelly scrolling effect will likely not be able to get a replacement device from Apple.

iPad mini 6 owners who can't get past the jelly scrolling on their tablets should make sure to make a return or get a replacement within 14 days after purchase during the standard return period. Not all iPad mini devices seem to be experiencing the issue to the same degree, so it may be possible to purchase one that has less of a scrolling delay.

Apple may also issue some kind of software fix in the future to address the problem, even though the company claims that it is normal behavior.

Article Link: Apple Says 'Jelly Scrolling' on iPad Mini 6 is Normal Behavior for LCD Screens

 

[Think|Different]

Well, that's that.

 

[macsplusmacs]

I will go to a store first to decide. But this slow motion video crud SEE SEEE in slow motion its totally obvious is something i just ignore.

 

[Joe_]

Sounds like a bunch of 🐎💩

 

[Lounge vibes 05]

Hmmmmmm…

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[ExxonVS]

Okaaaay, so my unit has to go back to them 😢
I like the form-factor, the colours, everything, but I use it only in portrait mode, so the issue is a serious one for me. Damn 🥺

 

[4743913]

totally expected, this reply is.

holding it wrong, they are.

 

[SteveJobs2.0]

If the effect is as pronounced in real life as it is in the linked video than this would be a definite dealbreaker for me. I don’t recall seeing this effect on any of my other iDevices with lcd screens, therefore Apple’s response doesn't explain why the effect is so pronounced on this particular iPad model.

 

[mattopotamus]

not the answer anyone was hoping for.

 

[mattopotamus]

If the effect is as pronounced in real life as it is in the linked video than this would be a definite dealbreaker for me. I don’t recall seeing this effect on any of my other iDevices with lcd screens, therefore Apple’s response doesn't explain why the effect is so pronounced on this particular iPad model.

it's not as bad as the video, but once you see the jelly text, you cannot unsee it.

 

[testcard]

Who could have predicted that response?

 

[jprmercado]

So… ”jelly-gate”? 😅

 

[kjvmartin]

Some things never change.

 

[MALmen]

Yes normal if v-sync is disabled...

 

[JKAussieSkater]

"You're viewing it wrong."

 

[TGM85]

You’re scrolling it wrong.

 

[Lounge vibes 05]

not the answer anyone was hoping for.

But the answer we deserved😑

 

[pipes2181]

 

[Moonlight]

Okaaaay, so my unit has to go back to them 😢
I like the form-factor, the colours, everything, but I use it only in portrait mode, so the issue is a serious one for me. Damn 🥺

Are you currently having this issue, or anticipating you will have this issue when your iPad mini arrives?

 

[ExxonVS]

If the effect is as pronounced in real life as it is in the linked video than this would be a definite dealbreaker for me. I don’t recall seeing this effect on any of my other iDevices with lcd screens, therefore Apple’s response doesn't explain why the effect is so pronounced on this particular iPad model.

In real life, in my opinion it is much worse than on the vids. Everything is tilted during scrolling. The rectangle shapes become trapezoids, the narrow lines go tilted etc… very annoying. I’m so effin’ disappointed ‘cause I love the chassis, the screen colours, everything.

 

[wkw]

wow that is pretty horrible.

 

[Jarman74]

We got to the point where Apple being in blatant denial is also normal behavior.

 

[Caliber26]

This is giving me “you’re holding it wrong” vibes.

 

[ExxonVS]

Are you currently having this issue, or anticipating you will have this issue when your iPad mini arrive

Are you currently having this issue, or anticipating you will have this issue when your iPad mini arrives?

Yes, I still have the Mini since Friday, and the issue was obvious to me 0-day.

 

[zorinlynx]

Ummm, iPads have been scrolling like this for years now. I'm surprised it took this long for someone to complain loudly enough for Apple to issue a statement!