Apple Says 'Jelly Scrolling' on iPad Mini 6 is Normal Behavior for LCD Screens

[tgwaste]

Unfortunately, with Apple calling the issue normal behavior, it means that those who are unhappy with the jelly scrolling effect will likely not be able to get a replacement device from Apple.

Thats not true at all. If you feel like its a HW issues RETURN THE DEVICE and get another one and don't you dare feel guilty about it.

 

[diamornte]

This is the new "you're holding it wrong" - corporate gaslighting at its finest

 

[mi7chy]

Every display has some jelly but some have more and some less. Seems like Mini 6 has more. Nice CYA though.

 

[jb-net]

Apple‘s words for: „We screwed it up but can‘t fix it. Let‘s just pretend it is normal.“

 

[Rogifan]

So something that most people wouldn’t have noticed but now will go looking for and then Apple stores will be full of people returning their minis because they think something is wrong with it. 🙄

 

[TheYayAreaLiving 🎗️]

Sounds like this is a confirmation. People just have to deal with it.

As Steve would say… your scrolling it wrong.

 

[turbineseaplane]

In real life, in my opinion it is much worse than on the vids. Everything is tilted during scrolling. The rectangle shapes become trapezoids, the narrow lines go tilted etc… very annoying. I’m so effin’ disappointed ‘cause I love the chassis, the screen colours, everything.

Me too

I was hoping it would be less obvious in person, and it's the opposite.

If you see it and/or are bothered by it -- it's a major deal breaker

 

[Heelpir8]

Sounds like a software fix won't be in the works because it's not software related. Glad everyone is still within their return period.

 

[Moonlight]

Yes, I still have the Mini since Friday, and the issue was obvious to me 0-day.

Damn, I am sorry. Maybe try a replacement unit first before giving up?

 

[klasma]

Yes normal if v-sync is disabled...

The issue is independent from vsync. It’s not screen tearing. Vsync is always enabled on iPads.

You can reproduce here with a vsynced LCD monitor: https://www.testufo.com/scanskew

 

[ryanflucas]

Until someone gets motion sick from the effect (or claims to) and it gets decided by lawyers...

 

[Nismo73]

The problem isn’t that it’s there, it’s that it’s so pronounced.

 

[turbineseaplane]

Sounds like a software fix won't be in the works. Glad everyone is still in their return period.

I do appreciate Apple commenting about this so quickly so that literally everyone is still in the initial return period.

 

[WaffleBoi_15]

You're holding it wrong.

No like, you actually are. Who uses iPads in portrait?

 

[chrono1081]

I luckily haven't noticed this on mine so I don't feel like it's normal if mine doesn't do it yet someone else's does.

 

[InVinoVeritasty]

Don't believe your lying eyes

I'll say it again. Apple has lost its way

 

[turbineseaplane]

The problem isn’t that it’s there, it’s that it’s so pronounced.

Exactly right.

My Mini 5 supposedly has Jelly in the landscape orientation and I just am not seeing it (and I'm trying to look for it)...But in portrait on the Mini 6 - it's like ALL I can see when scrolling...

Having the jelly be in portrait, where the distance from side to side is so physically short, is a huge part of why it's so noticeable it would seem.

Major own goal given how many folks primarily use the Mini's in portrait mode.

 

[Jetscreamer]

I had no idea it was that easy to fix a problem by simply saying: “Is perfectly normal”.

 

[anthogag]

Is jelly-scrolling more pronounced if the user wears prescription glasses? I don't wear glasses.

 

[turbineseaplane]

You're holding it wrong.

No like, you actually are. Who uses iPads in portrait?

iPad Mini's?

A TON of people.

The one handed nature of them is a major selling point of the device.

Pilots also usually use them in Portrait as it works best with yokes and again one handed or on a knee or mounted

 

[ExxonVS]

Damn, I am sorry. Maybe try a replacement unit first before giving up?

I tried some display units in apple store, all had that issue, so I don’t believe I can get one without the jelly-thing. 🙁

 

[Heelpir8]

I had no idea it was that easy to fix a problem by simply saying: “Is perfectly normal”.

The easy fix is to flood Apple with Mini 6 returns.

 

[EricNau]

Ok, then mine is going back.

I don’t care what’s “normal” and what’s not… this screen shouldn’t look worse than my iPad that’s nearly 4 years old, and it does.

 

[klasma]

Damn, I am sorry. Maybe try a replacement unit first before giving up?

The issue is caused by the hardware design. The screen refreshes along the short edge rather than along the long edge. (And that short edge is very short on the mini.) This is a function of how the display electronics are layed out. It can’t be changed without a redesign of the hardware. The MacRumors article is misleading in that respect.

 

[Tagbert]

You're holding it wrong.

No like, you actually are. Who uses iPads in portrait?

Portrai is likely the predominant orientation for the minis which are often used for web, documents and notes.