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Apple Says MacBook Air With Retina Display Can Exhibit Anti-Reflective Coating Issues, Unclear if Eligible for Free Repairs [Updated]
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I have an old mid-2015 MacBook Pro that began exhibiting the antiglare coating issue about a year ago. Given how old the computer was - and after checking Apple's support site with no luck - I figured I was stuck. Seeing this article today, I decided to give Apple a call. I can confirm that they are NOT fixing this issue without $$$. I was quoted $19.95 for shipping, $100 for labor, and $475 for the parts. The rep had no knowledge of a repair program nor could he find evidence of one in the system. Looks like I am indeed "stuck." Which only matters to me because of the major hit to resale value.
You can take it into an Apple Store or call Apple and try and see if they will cover it, but these are the currently covered MacBooks, but I would still try:
The eligibility list remains the same as in December 2019 for now:
- MacBook Pro (13-inch, Early 2015)
- MacBook Pro (15-inch, Mid 2015)
- MacBook Pro (13-inch, 2016)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (13-inch, 2017)
- MacBook Pro (15-inch, 2017)
- MacBook (12-inch, Early 2015)
- MacBook (12-inch, Early 2016)
- MacBook (12-inch, Early 2017)
Why don’t they just make a matte display like they used to do?
But it worked.
You knew it always came on and that you could use the laptop.
You knew there would be no stuck keys.
Only thing that happened is that you'd have to clean the mouse ever so often.
Yep... just like my 2017 MBP, my 2015 5K iMac, and my 2014 MBA.
They just work. Every time. Shrug.
My screen coating issues stopped when I got rid of Windex Electronic Wipes! Only wipe your screen with warm water and a micro fiber cloth! Use a big microfiber cloth like the ones sold at AutoZone, Advance Auto Parts, etc. They work very well!! No more peeling!
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Were you wiping your screen with anything other than a microfiber cloth and warm water?? That how I messed up screen, by using Windex Electronic Wipes.
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Were you wiping your screen with anything other than a microfiber cloth and warm water?? That how I messed up screen, by using Windex Electronic Wipes.
I do what you claim I should do:
Only microfiber, sometimes damp, never anything other than pure water. Yet my screen started looking like this:
Eizo or other reference monitors. AR coating itself is extremely expensive. Google it.
I know it's expensive, but I don't see anyone else spending a fortune on it in a laptop.
I have no idea what you wanna say. The AR coating on Macs are really weak unlike other glossy monitors with AR coating. Tell me if there are any monitors with AR coatings have stain gate or not.
If they aren't laptops, they're not getting the same sort of wear and tear, that's my point here.
And that's why iMac doesn't have this issue quite often. But I don't see any other laptops having this issue for a long period of time.
This issue start happening in 2012.
I'm aware, but when you say this is cheap and thin, I'm looking for a comparison. People with it on their glasses seem to be complaining more than anything else out there. My guess is that the coating just sucks in general, on everything.
I dont think there are any laptops to compare but the coating itself is expensive so Apple has to put thin coatings.
According to my optometrist (just got new glasses with AR coating), the AR coating is a physical material bonded to the prescription lens. The best AR coatings are inseparable from the lens. Apple seems to be using a cheap film which is different from the AR coating used on prescription eyewear.
Because it makes the screen unusable and tends to collect dust along edges and gets crusty and gross?
If you want a screen protector get one, that's not what the packing film is for though
The whole mac including screen screen is dusted with microfiber cloth. Then a separate microfiber cloth with water to clean the deeper stuff. Then a 3rd microfibre cloth to dry and polish.
We're doing everything correct. Non of my other MBP's from before or after the said period have this issue.
When you say "cheap film", there is NOBODY using anything but that same film on anything but eyeglasses. It seems every laptop with this coating has this problem, not just Apple. So, if you're comparing prescription eyewear that costs $150 to put that coating on a couple of square inches to a computer that costs $999 for almost 10x that space...you'd be expected to pay $1500 for the coating. So let's get real here about what is a "cheap film".
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And the reason the ones before it don't have the issue has to do with the resolution of the screen. The coating had to be made much finer to not create a prismatic effect with the pixels behind it. You'll find that Dell and HP and the like in those early days did not realize this (or likely didn't care).
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Yeah, they're in the same situation as every single other company on the planet. Except that you're more likely to get help for these issues from Apple, remotely or not.