Apple Says Over-the-Air iOS 10 Update Issue is Fixed

[MacRumors]

In a statement given to BuzzFeed's John Paczkowski, Apple says the issue that was causing iOS 10 updates installed over-the-air to fail on some iPads and iPhones has been resolved, making it safe to resume iOS 10 downloads.

"We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.

Shortly after iOS 10 was released, a number of people who attempted to install iOS 10 using an over-the-air download saw their installation fail, effectively bricking devices until plugged into iTunes for an update or restore. For people who are not near a computer or who do not own one, this is a significant problem.

Users who were already affected by the problem will need to continue on with the restore process using a computer, but new users who attempt to install the update should not run into the problem.

Apple recommends creating a backup before installing any new iOS update, and those worried about having the install fail can instead download the update through iTunes, an installation method that has not been affected.

Article Link: Apple Says Over-the-Air iOS 10 Update Issue is Fixed

 

[mikes63737]

This is not the first time this has happened. This is a hugely popular product from a $0.5 T company.

Totally unacceptable. This is a very serious issue. There needs to be process changes, not just "we apologize".

 

[iapplelove]

I can't wait till tech companies start pumping out automobiles lol

 

[geoff5093]

I love how much Apple downplays serious issues. I'm sure for those "small number of users", having a completely unusable phone for hours is nothing minor. Especially those that weren't able to connect to their computer via iTunes to restore it.

 

[639051]

Countdown until the rage spills over into this one about how it wasn't a small number of users, specifically from people that have no actual data on the issue.

RAGEEEEEEEEE!

 

[pat500000]

"We're still gonna brick it like it's 1999!" -Prince

 

[MacsRgr8]

Will this iOS 10 be a higher build number..? 10.0.2 too?

 

[gnipgnop]

Yeah, I updated a 5s and a 12.9 iPad Pro within the last hour and never had a problem.

 

[JackANSI]

Thank god Apple hasn't abandoned the Mac line... oh wait..

 

[whbunn]

My iPad is still stuck in recovery mode. I cannot upgrade or restore.

Another Infinite Loop

 

[Michaelgtrusa]

Well done Apple.

 

[imlynxy]

Who wants to be a guinea pig ?

 

[Amadeo]

But now there are problems with the new iTunes/Apple Music on MacOS. Unable to connect to iCloud Music Library, whenever I try to add a track to my library.

 

[jabingla2810]

Replace your laptop with an iPad Pro...

Plug into iTunes to update your iPhone though.

Brilliant.

 

[Anim]

Updated (it did it twice for some reason) all working again now. iPhone 5.

 

[rneglia]

I don't care if it is "fixed". Mine is still "bricked"!!!

 

[FSMBP]

Don't get me wrong, Craig F. is a great presenter and has awesome hair, but as head of software, his QA is terrible. Scott Forstall was boring and iOS 6 was a dud (feature-wise) but he produced very stable iOS releases.

 

[ThisBougieLife]

I don't care if it is "fixed". Mine is still "bricked"!!!

Same. My 6S is unusable right now, still trying to get it "unbricked".

 

[Bbqthis]

I can't wait till tech companies start pumping out automobiles lol

You've never heard of people rebooting their Teslas?

 

[Anim]

I just updated, got to use my iPhone on the new OS for all of 5 seconds (about to tap the new HOME icon) and then it just rebooted itself and appears to be installing the update again!?!? Fingers crossed!

 

[jeshanros]

Just installed it and getting the "connect to iTunes" message upon reboot

 

[kstotlani]

What if someone doesn't have a computer and their phone was stuck?

 

[btrach144]

Will they (Apple) pay me for the time I wasted trying to help my wife fix her phone?

 

[jdillings]

Users who were already affected by the problem will need to continue on with the restore process using a computer

You got to love the irony. Wires which Apple are so obsessed with getting rid of is the only way to fix Apple's screwup.

 

[Patriot24]

Don't get me wrong, Craig F. is a great presenter and has awesome hair, but as head of software, his QA is terrible. Scott Forstall was boring and iOS 6 was a dud (feature-wise) but he produced very stable iOS releases.

Anyone with a technical background knows that blaming Craig, Tim, or anyone else for these types of issues is a waste of time. This is technology. Sometimes bad things happen. You can try really hard to mitigate them, but it isn't as simple as people make it out to be.

Could Apple be better? Sure. Do we need to call for someone's head every time there's a glitch? No.