Short version: I placed an order that went through at 10/27, reservation came through at 12:11 am Pacific. That reservation never turned into an order despite the fact that my account was in order, $0 balance and I had just pre-ordered and taken delivery on an iPhone 8 for a different line 6 weeks ago. That reservation disappeared so, in a panic, I placed a second order late at 11:15 pm on 10/27. That phone showed a delivery date of Dec 11-18. Then, for some mysterious reason, my original reservation came back alive, the one that theoretically had an 11/3 delivery. I was on the phone repeatedly Saturday, Sunday, Monday and Tuesday, finally got a senior CS to call me back Tuesday evening. He said he was working on it.
Tuesday night, my second order disappeared, the reservation stayed alive and is still alive. No confirmation email.
5 minute ago, I got another call from the Apple CS. He said my second order had been changed and for me to log in. Sure enough, there it is: Delivers 29 Nov, 2017 - 06 Dec, 2017 by 2-3 Business Days.
That, apparently is the best they can do. The phone I ordered in good faith as a solid Apple customer will be delivered about a month late but that's great news because at least I am not having to wait until Christmas Eve.
This is all they can or will do for me. Take it or leave it. I was not offered any additional incentives although, in fairness, I didn't ask for any.
In two words, this sucks. This is shabby and sloppy and my guess is that I was given no additional consideration for my trouble. My phone will be delivered right along with every other customer who is switching from LG or Samsung and ordered two days after the big rush.
I'm not going to dump all my Apple products today but the next time I look for a tablet, maybe I'll consider a Surface. I have an employee whose 6 needs to be replaced at Christmas, maybe she should see how she likes a Google Pixel. I have some old iPhones that get activated for volunteers, maybe I can dig up some cheap Android phones. Hell, I have a perfectly good 7, maybe I'll keep it and cancel my X.
I won't forget this.
Tuesday night, my second order disappeared, the reservation stayed alive and is still alive. No confirmation email.
5 minute ago, I got another call from the Apple CS. He said my second order had been changed and for me to log in. Sure enough, there it is: Delivers 29 Nov, 2017 - 06 Dec, 2017 by 2-3 Business Days.
That, apparently is the best they can do. The phone I ordered in good faith as a solid Apple customer will be delivered about a month late but that's great news because at least I am not having to wait until Christmas Eve.
This is all they can or will do for me. Take it or leave it. I was not offered any additional incentives although, in fairness, I didn't ask for any.
In two words, this sucks. This is shabby and sloppy and my guess is that I was given no additional consideration for my trouble. My phone will be delivered right along with every other customer who is switching from LG or Samsung and ordered two days after the big rush.
I'm not going to dump all my Apple products today but the next time I look for a tablet, maybe I'll consider a Surface. I have an employee whose 6 needs to be replaced at Christmas, maybe she should see how she likes a Google Pixel. I have some old iPhones that get activated for volunteers, maybe I can dig up some cheap Android phones. Hell, I have a perfectly good 7, maybe I'll keep it and cancel my X.
I won't forget this.
