Apple screwed up

iScone

macrumors 6502
Original poster
Sep 15, 2014
398
496
Melbourne, Australia
Did anyone else get this? I went to the Apple store app, where everything was saved and ready to go - iphone configurations, card details, address details, the lot. But when I went to check out, I was taken to a screen where I was asked to put in card information again. I did so, and pressed save, but it didn't save. There was a feedback loop that took me back to the same page.

I ended up having to wait for the website, by which time shipping times had slipped to 2-3 weeks.

A total screw up by Apple. Very frustrating indeed.
 

ajiuo

macrumors 65816
Apr 9, 2011
1,126
626
I know Apple disabled favorites. All my other info was still saved... I have purchased from the Apple store many times... I did have a problem with Apple Pay the first time but got me the second time... still nov 3
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,425
30,685
Did anyone else get this? I went to the Apple store app, where everything was saved and ready to go - iphone configurations, card details, address details, the lot. But when I went to check out, I was taken to a screen where I was asked to put in card information again. I did so, and pressed save, but it didn't save. There was a feedback loop that took me back to the same page.

I ended up having to wait for the website, by which time shipping times had slipped to 2-3 weeks.

A total screw up by Apple. Very frustrating indeed.
I have not heard or experienced this before. And I didn't see anybody else mention this either.
 

ASFx

macrumors regular
Feb 24, 2008
161
57
I made my purchase from my favorites as well using the process just as described in the Macrumors article.
 

gjamesm42

macrumors member
Jan 11, 2017
68
52
I know Apple disabled favorites. All my other info was still saved... I have purchased from the Apple store many times... I did have a problem with Apple Pay the first time but got me the second time... still nov 3
No, they didn't. Mine was still there.
 
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srazz

macrumors regular
Jun 15, 2010
155
26
If you went thru Apples pre-approval process prior to today, or yesterday it was a three tap process and back to bed. Easiest and fastest preorder ever. Well done Apple!
 
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Rattyblowfish

macrumors member
Oct 26, 2017
37
15
Did anyone else get this? I went to the Apple store app, where everything was saved and ready to go - iphone configurations, card details, address details, the lot. But when I went to check out, I was taken to a screen where I was asked to put in card information again. I did so, and pressed save, but it didn't save. There was a feedback loop that took me back to the same page.

I ended up having to wait for the website, by which time shipping times had slipped to 2-3 weeks.

A total screw up by Apple. Very frustrating indeed.
All they asked me to do was scan my finger then my order was completed
 

penajmz

macrumors 68040
Sep 11, 2008
3,761
3,903
New York City
1+ for favorites working for me too.

The process was super smooth for me, even though the app took a bit long to load, even after it loaded for somebody else that was next to me.

Still Nov 3rd, im happy
 

Gathomblipoob

macrumors 601
Mar 18, 2009
4,714
3,530
I was dreading the day you'd respond to me. I always have to read an extra sentence with your posts -_-

That being said, you have a 3.Nov Delivery?
No. Nov 17-24.

And...ta-da...


Disclaimer: This is intended as a serious reply. Thank you.
 

Renho

macrumors 68000
Sep 15, 2014
1,817
576
SR, CA
Did anyone else get this? I went to the Apple store app, where everything was saved and ready to go - iphone configurations, card details, address details, the lot. But when I went to check out, I was taken to a screen where I was asked to put in card information again. I did so, and pressed save, but it didn't save. There was a feedback loop that took me back to the same page.

I ended up having to wait for the website, by which time shipping times had slipped to 2-3 weeks.

A total screw up by Apple. Very frustrating indeed.
You have to remember millions of orders are coming through at the same time. Errors will happen. My favorites were there in the app and Apple Pay went though perfect. I must of been lucky..
 

Yankees26

macrumors newbie
Jun 20, 2010
23
3
Favs worked but didn't appear at first glance on the Account page for me, had to tap "Favorites" then my saved configuration.
LMAO I didn't see it at first glance so I manually entered it again. Was too shocked to even notice the "my favorites" bar thankfully still got Nov 3rd delivery
 

HiRez

macrumors 603
Jan 6, 2004
5,805
1,702
Western US
I got screwed, but not in the same way. Selected the phone fine, but on both the iOS app, and the Apple website, it could not connect to Verizon to verify my carrier info. I tried about 20 times before giving up and ordering through the Verizon site and I got a delivery date 12 days later than I would have if Apple had worked in the first place.
 

Davelfc

macrumors regular
Mar 2, 2014
122
157
Liverpool
My address was wrong, I updated it a couple of weeks ago because I knew it could delay me. I checked recency and it was all sorted. However on check out it was back to my old address and I had to type it all in again.
 

Renho

macrumors 68000
Sep 15, 2014
1,817
576
SR, CA
Well, while not the best, better than the late Dec. I see people posting now :eek:
Late dec, dang. That’s what you get for over sleeping. Lol. I have got one every launchday every year except the 6plus. That came 2 weeks late. My only one late..
 
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ascender

macrumors 68030
Dec 8, 2005
2,572
588
Same here. The favourites thing didn't work and at checkout I had to re-enter my address and email which was strange as it was working yesterday.
 

Vermifuge

macrumors 68000
Mar 7, 2009
1,992
1,478
I got screwed, but not in the same way. Selected the phone fine, but on both the iOS app, and the Apple website, it could not connect to Verizon to verify my carrier info. I tried about 20 times before giving up and ordering through the Verizon site and I got a delivery date 12 days later than I would have if Apple had worked in the first place.
This is what i was dealing with. The order progressed fine on Apple's site but every time it tired to verify my PIN with Verizon it would time out. It wanted me to do that place holder thing. I just kept retrying and i got a NOV 17th ship date.
 

Renho

macrumors 68000
Sep 15, 2014
1,817
576
SR, CA
What internet do you guys have? I have comcast and it was speedy! I have heard problems with local companies and even ATT.