Apple Seeking Analyst to Monitor Siri Complaints Trending on Social Media

[Tozovac]

As soon as Siri recognizes my gf’s name is Erin and not Aaron, then I’ll know they’re onto something. It’s only been 2.5 years and hundreds of manual corrections of this...

(True story)

 

[harriska2]

I wonder if they track my cursing at it when it screws up ... all the time.

 

[BlandUsername]

I have zero problems with Siri. I keep the program on permanent deactivation. 🙂

Preach, I try it every new device for about a 1/2 hours, Facepalm at the stupidity and turn if off. Last attempt was about 2 weeks ago with a brand new Xr for the other half. Just ridiculously flawed. If you provide all the necessary data, it should be able to do simple searches.

 

[69Mustang]

It will be extremely hard (or slow) to improve Siri without Google-like data collection practices.

I disagree. Queries like the one highlighted in the article don't require extraordinary data collection. In fact Siri did well in the Loop Ventures questionnaire in categories that would be adversely affected by privacy and limited data collection.

 

[jadot]

This is a real job? SIRI is a mess...stupid as spit on a sidewalk on a hot june day. Just this weekend I finished the conversion of my primary home from siri to ALEXA. The other one is already all ALEXA. I am thoroughly happy with the result. I now have 6 homepods used exclusively for music.

That's really hitting 'em where it hurts, buying 6 homepods like that. That'll teach them all about Siri being a mess.

 

[JohnApples]

Here is a recent scenario of me trying to use Siri for some quick math.

So much for “following the conversation”.

 

[poe diddley]

The fact that this job has to exist seems to be an admission by Apple that the ways they've been testing Siri internally don't mimic how normal people interact with Siri. They've finally realized something that most of us on this board have known for years.

As someone who also uses Google Home products, I'm amazed how I can sometimes say something to Google Home that doesn't come out exactly the way I meant to say it yet somehow, it manages to understand what I meant to say and it gives me the information I needed. Looks like Apple's trying to get there with Siri, too. I guess monitoring social media for screenshots of Siri screwups is one way to do that. It doesn't seem like a particularly efficient method, though.

As someone who deals A LOT with the Apple repair depots for corporate level repairs, i can tell you that they also do not test the devices sent to them for repair like anyone in the real world. For instance, they don't put an actual SIM card in each device to confirm it gets service. They use software simulation. Which is completely illogical if you're trying to test a device under real world conditions.

 

[centauratlas]

Siri has improved a great deal and most of the people criticizing it need to update their "Siri Sucks" software.

Yes, it has improved, but needs more work.

What I don't understand is that it seems the Apple exec team (and perhaps engineering team) must not use Siri, or must not use Photos with lots of pictures in it because anyone who uses it would see things like this daily.

For example, in the current iOS version, the keyboard isn't visible, but lets you type after unlocking. I don't know where the input goes, but doesn't anyone at Apple notice this stuff?

 

[Braderunner]

They could try using Siri themselves...😵

 

[apolloa]

This just seems to me as the ultimate damage control. Don’t actually fix the utterly useless AI, instead just fix what people moan about the most and sell it as a wonderful system....
Even though it will still be severely broken underneath.
Because that’s what it is is when you need to hire an analyst to tell you what people think is wrong with your product...

 

[mi7chy]

Siri is so hopeless that the last person quit the job after a few months. Started seeing the message below in response to every /r/SiriFail submission a few months ago but have since disappeared. The response was more PR damaging than it helped since instead of writing a script to scrape the channel for submissions they make customers do double work.

You can submit product feedback to the relevant Apple team at https://www.apple.com/feedback/.

 

[farmboy]

So the first job is post market surveillance, which of course should have been done by a team starting on the day of introduction. If it hasn't been (and it's clear it has not been), then there are fundamental issues with the scope and effectiveness of Apple quality system, not to mention the management of the project.

The second part of the job is...marketing and promotion?

The third part ("driving change"--I love PR-speak) is working with engineers?

Does anyone find these job attributes inadequate and fundamentally incompatible in a single position? The fact that someone in Apple Muddle Management designed the job attributes and thought a single person could fill it speaks volumes.

 

[apolloa]

They’re asking a bachelor degree and preferable a master degree, oh well 🙄

Seriously? Wow, that’s some requirements for some job they could do themselves by actually asking Siri... or read Twitter...
I bet they’ll pay this person over 100k just to read Twitter and other social media!

 

[centauratlas]

They could try using Siri themselves...😵

Exactly. They all need to be using and stressing all of the products.

 

[koa]

Require everyone to use Siri/Hey Siri for a day in the spaceship.

 

[farmboy]

This just seems to me as the ultimate damage control. Don’t actually fix the utterly useless AI, instead just fix what people moan about the most and sell it as a wonderful system....
Even though it will still be severely broken underneath.
Because that’s what it is is you need to hire an analyst to tell you what people think is wrong with your product...

Holy crap...I knew it would happen sometime. I agree with you. One of us is mellowing.

 

[B4U]

I mean, the screenshot says it all...

 

[apolloa]

Holy crap...I knew it would happen sometime. I agree with you. One of us is mellowing.

Haha, no it’s just when it comes to Siri.. the majority are in agreement on it! Which is sad really. I have had an Echo Dot since Christmas 2017 and use it everyday, and she does all I ask perfectly fine.
It would be nice if Siri could do the same...

 

[Jimmy James]

Hey Siri, thanks for not being a data breach like your peers.

 

[bushman4]

Doesn’t Apple realize that Siri gets the simplest commands wrong. Time to hire engineers to fix or recreate Siri
Now that the creator of Siri has left Apple
Looks like this is going to be another Long Term Apple Maps ordeal Unfortunately

 

[hortod1]

Whoever they hire has an uphill battle

 

[sofila]

They've finally realized something that most of us on this board have known for years.

Most of us, except for the others. See all of "Siri works perfectly with me and I haven't had any issues since forever".

 

[9081094]

Let’s all post our Siri errors on social media and we will see apple’s workforce grow from 120.000 to 180.000 😀

All with a master degree of course 🙄

 

[boodle]

It will be extremely hard (or slow) to improve Siri without Google-like data collection practices.

+1000. As frustratingly outdated as Siri is I'd rather wait for secure and privacy-conscious updates than the ******** that is Amazon/Google data collection. They seem to be pivoting Siri slightly to a workflow model via Shortcuts but that's not what 90% of people think they want right now.

 

[stylinexpat]

Do they have a direct email address or something that allows end users to report or upload screenshots of errors or mistakes from Siri as there are many. Perhaps if MacRumor Forums here had a thread for it then everyone could upload screenshots of errors where the engineers from Apple could then see to try and resolve.