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Apple Sends Emailed Apologies for iCloud Outage
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I remember when MobileMe/iCloud was still very young in age and so many people were acting like it was the best service in the world because at that time there was no downtime while RIM and Gmail were experiencing problems.
It just baffles me that people still have the impression that computer services don't fail, or to a select few, Apple's services don't fail. As for those who use iCloud for business, it sucks but you knew this could happen and it did.
It just baffles me that people still have the impression that computer services don't fail, or to a select few, Apple's services don't fail. As for those who use iCloud for business, it sucks but you knew this could happen and it did.
A service going down can be expected, that service being down for TWO FULL DAYS when it's nothing more than a server connected to the Internet is quite another.
Have you ever experienced an outage of your cable TV? (an outage is a large number of subscribers out -- not just your household personally)
Sure.
Have you ever had an outage run for two days straight for something other than a major weather disaster?
No.
If a number of subscribers are out, your cableTV company has service up within 6-12 hours at most. And we're talking about a company that has to maintain a far larger amount of infrastructure, including miles of wires up on poles to subscriber houses.
A mail server is a box (or series of boxes) connected to the Internet. That's all.
Why does it take 2 days to fix it?
Who knows. However as the service is free then Apple have the right to pull the whole thing whenever they want. You should never rely on it.
Wait, what? What private server is that that has the mythical 19 nines of reliability?
That really is insane. Obviously it's a heck of a lot more complicated a system than "a server connected to the Internet", but yes, absolutely, you have to have a better failover system than two days of nothing.
Still, no system has 100% uptime. I don't think there's a service, cloud or otherwise, not even faroZ06's mythical "private server".
Apology of upfront notification?
Well, it was interesting finding myself in the 1%, but it wasn't pleasant. And I do think Apple could have posted the affected users an upfront apology and better explanation of the situation. .mac mail users have probably been paying apple generously for a few years. Apple could have acknowledged that somewhat.
Well, it was interesting finding myself in the 1%, but it wasn't pleasant. And I do think Apple could have posted the affected users an upfront apology and better explanation of the situation. .mac mail users have probably been paying apple generously for a few years. Apple could have acknowledged that somewhat.
Wait, what? What private server is that that has the mythical 19 nines of reliability?
That really is insane. Obviously it's a heck of a lot more complicated a system than "a server connected to the Internet", but yes, absolutely, you have to have a better failover system than two days of nothing.
Still, no system has 100% uptime. I don't think there's a service, cloud or otherwise, not even faroZ06's mythical "private server".
I never said that it's 100% reliable, but it sure is more reliable than iCloud or even Gmail. My server has never gone down before.
But you can rely on Gmail or AOL mail more than you can rely on iCloud mail. All three of these are free services.
I'm just saying that Google fails too. Regarding all other points, I do not dispute them, never had.