I am disappointed, neither Apple nor AT&T has offered me any compensation. I haven't asked for any yet (I will), but I was kind of hoping they would try and make it right on there own.
Summary of my story: I went through hell these past couple of days with Apple and ATT. Preordered my iPhone, got it delivered the 21st. It was someone else's phone. When I tried to activate it, the number listed was an area code out of state. ATT tried to just switch the sim, but in order for this to work, the phone first had to be activated. This wasnt possible as in order to activate it, I needed the last four of the social security and billing zip from the random number on the phones account holder. Went to Apple store on ATT's recommendation. They couldnt do anything. Had a manager helping me, and even ATT employees, as they had them in the store for launch day. Told me they couldnt do anything in store because it was an online order. Left, called Apple support, and although they were nice and apologetic, they again had no fix for the problem. They forwarded the problem to engineering, and I waited. The guy told me he hoped to have the problem resolved by next Thursday. I just laughed at this, as either I was returning the phone, or having the problem resolved one way or another by the next day (yesterday). I figured it was a simple solution, manually reprogram the IMEI and serial number on Apples end to match my number and not the number of the random guy in a different state.
I decided to call the number that kept showing up in my phone. Turns out he had the same problem as me, and he had my phone, in Virginia. After endless calling between each other, Apple and ATT, our only solution was to exchange the last four digits of our social and billing. Activate each others phones, and then switch the sim back to our own lines. Finally, just finished dealing with everything, and can finally enjoy the new phone.
Note: Apple and At&t did not even resolve the problem. Myself and the other person who had my phone in Virginia did.
Summary of my story: I went through hell these past couple of days with Apple and ATT. Preordered my iPhone, got it delivered the 21st. It was someone else's phone. When I tried to activate it, the number listed was an area code out of state. ATT tried to just switch the sim, but in order for this to work, the phone first had to be activated. This wasnt possible as in order to activate it, I needed the last four of the social security and billing zip from the random number on the phones account holder. Went to Apple store on ATT's recommendation. They couldnt do anything. Had a manager helping me, and even ATT employees, as they had them in the store for launch day. Told me they couldnt do anything in store because it was an online order. Left, called Apple support, and although they were nice and apologetic, they again had no fix for the problem. They forwarded the problem to engineering, and I waited. The guy told me he hoped to have the problem resolved by next Thursday. I just laughed at this, as either I was returning the phone, or having the problem resolved one way or another by the next day (yesterday). I figured it was a simple solution, manually reprogram the IMEI and serial number on Apples end to match my number and not the number of the random guy in a different state.
I decided to call the number that kept showing up in my phone. Turns out he had the same problem as me, and he had my phone, in Virginia. After endless calling between each other, Apple and ATT, our only solution was to exchange the last four digits of our social and billing. Activate each others phones, and then switch the sim back to our own lines. Finally, just finished dealing with everything, and can finally enjoy the new phone.
Note: Apple and At&t did not even resolve the problem. Myself and the other person who had my phone in Virginia did.
