They are probably still in business because 3% of the market has no other alternatives
hi i agree, the whole reason why allot of people have not been aware of the abuse on Apple's part is partially due to there hiring so many employees in agreement to support there reputation on forums while some morons voluntarily do out of belief its right Apple walks all over there own policies trampling on there customers.
If you posted at the Apple discussion forums forget it, ERASED if not buried in bias posts.
Here are some things that happened to me when dealing with Apple in Ireland from Spain.,
I had to order a 17" hi res MBP last year in late July 2007 from a store in Spain, no one stocks these, and i had to wait 3 weeks for it., when i got it, i take it home and find out it was not a 1920x1200 and the internal drive was not a 250GB as requested and paid for, i called Apple (you have to pay for the call in Spain) its free in much richer countries like Germany, England and France but not Spain., anyway i realized it was the store's fault and agreed with Apple to return it, i mean why pay the extra 350 for nothing., so i return it for the right one, after 30 minutes of people trying to talk me into buying a 17 inch in he store and then paying even more to send it to Apple to do it i finally convinced the store to please fullfill there promises or return all the money., then i find out i was not to see the computer until September, in August the store would be closed for a month!
When it arrived in September i totally inspected it to be sure it was a hi res screen, even said it on the box., then i took it home to only realize then that the power supply was a 45 watt instead of 85 watt and called Apple., they took the information down and sent a power supply to replace it, they where very kind and help full, in fact i was impressed i told the guy, and i purchased Apple care for both a macbook and iMac here as well., but after hanging up i checked the computer more to discover that they forgot to install a 250GB HD., so again i returned the computer to get this done ASAP., they did it for me in a few days at the store with there own techs now who i never met etc.
Since then the only problems i ever had with this MacBook Pro 17 inch was:
1- That the screen would drop when tilted and close, i fixed that with some tools i ordered, and
2- My keys all faded from normal use (not abuse)...you can take a look at the pictures attached here for yourselves, Apple agrees to replace them but did a fast one on me when i called yesterday.
I called, was asked when i purchased this computer, i said i called about a power supply for this computer before and asked if she can see and she said no and that they do not know the date it was purchased, so i told her i got a receipt made by the store later for i ordered it and waited a while for it to be configured and so the store made a receipt showing i paid for it AFTER they got it all right, she then asks me to send it to her and i said gladly via email.
After all this i get this email below:
Dear Apple Customer,
Product Serial Number: blah blah
Case ID: blah blah
Thank you for sending your product's proof of purchase to Apple.
Apple has reviewed your proof of purchase and your request to update the purchase date in our records. Your request was carefully considered. We regret to inform you that your request has been denied.
Your request was denied because the product received service or support prior to the purchase date you provided in your request.
Your product has the following date of purchase in our records:
Sincerely,
AppleCare Agreement Administration
This transmission may be privileged and may contain confidential information intended only for the person(s) named above. Any other distribution, retransmission, copying, or disclosure is strictly prohibited. If you have received this transmission in error, please delete this message from your system.
So now i sent them a email asking what date they have after i spoke to the store who likes to know themselves.
this is one scenario with apple when it comes to servicing there computers, i had a mac mini that died a month prior to a year warranty ended and they dragged out accepting to fix it until it expired and they dumped all that on me as if i was responsible for sitting around spending 60 of phone calls from Spain, NO FREE NUMBER FOR APPLE HERE GUYS, poor countries have to pay incase you have not noticed there policies.
And on the macbook, i got the apple care also a month before it's one year warranty was ended, i take it to get to a AASC with a case number and all to fix a fan noise problem since nothing was possible on the phone with Apple Care, and when i get to the local tech he tells me to look at his iMac, when i did my Apple care number said that the computer was out of warranty BEFORE the date i purchased my Apple care, i then called Apple to sort that out, took a week and finally i heard they resolved it and i can take the computer to the shop., they had a story but i said to myself that they seem to like waiting on the phone when PEOPLE pay for the calls.
I can go on, in my email today i asked them to provide the date of purchase if they obviously ignore the story with the store, even said that if Apple has the right to stick with the order date of this computer since THEY configured it and sent it to a store, then it was in July 25th! and should still be covered, but why do they insist to buy more time and do ANYTHING TO AVOID RESPONSABILITY for there computers like all manufactures do who are insured?
I SAY THIS IS PURE GREED friends!!, no other companies get away with this why should apple, we also do not see all there class actions against them, if people knew maybe apple would server there customers better, 3000 for a computer is not exactly lollypop money when they pieced it together in china for a fraction of that and focused on ideas to market there products more then there hidden responsibilities they fail to keep as promises in there agreements., to dispute this is total hypocrisy and greed, if i was wrong i have no problem admitting it and i have in the past, Apple on the other hand trains there people to be SNEEKY.
