Apple Significantly Lowers Repair Fees for iPhone 15 Pro Models With Cracked Back Glass

[miamialley]

Hmm how bout front glass?

Oh, I thought this was talking about the front glass. Disappointing.

 

[btrach144]

Insane that it cost over $500 for the 14

 

[Love-hate 🍏 relationship]

Oh, I thought this was talking about the front glass. Disappointing.

Yeah haha

 

[PowerButton]

I’ve never broken the back glass, surprised so many people do.

 

[Matsamoto]

Wait!? What!?
Apple lowers repairs fees significantly?!

Now i know. Hell can freeze🤣

 

[Royksöpp]

Apparently Mother Nature would be pleased!

She's not, but it's a start.

 

[dannyyankou]

Hmm how bout front glass?

I'm wondering the same. Maybe I'll do without AppleCare. Although theft and loss coverage is nice.

 

[t0rqx]

Hmm how bout front glass?

Surveys conducted by Apple shows that front glass damage is more prominent then back glass damage. Therefore the difference in price for backglass repair NOW will be transferred to other parts of the repair e.g the front glass. Long story short: back glass repair is now cheaper, but other parts of the phone become more expensive to minimise potential loss of profit from repair services. Also the iPhone inertia has always been designed for the phone to fall on it's front, as this has more negative impact for the user experience (not able to look at the screen) and lead users to repair it. Which automatically ups the Apple Service revenue they want so bad.

It is the sole reason Apple hates and never recommend to put a silicon case on it. (Reason why they also removed the plastic cases, which are more protective...I mean that or its really better for environment. Like they removed earphones and chargers from the new iPhones, but still manage to slap a higher pricetag).

 

[@Brett]

$319 in Australia for 15 Pro Max back glass and $275 for the 15 Pro.

 

[spartan1967]

+1 for Apple. 👍

 

[Jamie0003]

Keeping my fingers crossed the same applies to the battery as well, as in its replaceable relatively easily

 

[stiligFox]

Keeping my fingers crossed the same applies to the battery as well, as in its replaceable relatively easily

If it’s like the 14, you can now get to the battery with just taking the back off, so much less risk to the front display assembly! I don’t think it’ll reduce the cost in replacement, but it’ll be safer to do it oneself now.

 

[AlexESP]

It still boggles my mind that some people around here can actually believe that a more repairable phone will hurt consumers.

I guess a ridiculously low amount of people believe that a more repairable phone (by specialists) will hurt customers. What is definitely true is that, in many cases, making a phone more repairable will bring compromises in other areas that will hurt customers.

It still boggles my mind that, when discussing about tech, people don’t realise that there are side effects and compromises everywhere.

 

[DownUnderDan]

You think it's bad news, then?

You talk it up like its a UN convention Apple just thought up. What it is, is Apple fixing a design decision they made years ago that screwed over their customers with excessive repair costs. Sustainable repair costs and design, was the norm in the early twentieth century, but then the US discovered the profit made from disposable consumer items post WWII. We are still trying to unwind that excess as a society today.

 

[Channan]

$200 still though? 😵‍💫 I thought it was supposed to be easy to replace. The part only costs a few dollars. I get that you also have to pay for labor, but that seems crazy to me.

 

[eicca]

I guess a ridiculously low amount of people believe that a more repairable phone (by specialists) will hurt customers. What is definitely true is that, in many cases, making a phone more repairable will bring compromises in other areas that will hurt customers.

It still boggles my mind that, when discussing about tech, people don’t realise that there are side effects and compromises everywhere.

Repairability was never EVER a downside until companies started brainwashing people to think it was. It’s not a compromise.

 

[stiligFox]

$200 still though? 😵‍💫 I thought it was supposed to be easy to replace. The part only costs a few dollars. I get that you also have to pay for labor, but that seems crazy to me.

To have it done by apple is still going to be an involved process - replacing the rear gasket, making sure that the seal is water resistant and interior is clean, etc.

That’s also not counting the fact that it’s not a simple slab of glass - it still has a metal frame, the camera glass cover, as well as the MagSafe coil assembly are all part of the rear glass.

 

[Jamie0003]

If it’s like the 14, you can now get to the battery with just taking the back off, so much less risk to the front display assembly! I don’t think it’ll reduce the cost in replacement, but it’ll be safer to do it oneself now.

That’s all I want, thanks! Can’t wait for the ifixit teardown.

Next stop apple, repairable macs and iPads please!

 

[BuffaloTF]

Surveys conducted by Apple shows that front glass damage is more prominent then back glass damage. Therefore the difference in price for backglass repair NOW will be transferred to other parts of the repair e.g the front glass. Long story short: back glass repair is now cheaper, but other parts of the phone become more expensive to minimise potential loss of profit from repair services. Also the iPhone inertia has always been designed for the phone to fall on it's front, as this has more negative impact for the user experience (not able to look at the screen) and lead users to repair it. Which automatically ups the Apple Service revenue they want so bad.

It is the sole reason Apple hates and never recommend to put a silicon case on it. (Reason why they also removed the plastic cases, which are more protective...I mean that or its really better for environment. Like they removed earphones and chargers from the new iPhones, but still manage to slap a higher pricetag).

I mean... all the other repair costs are identical to years prior, which includes the front and the most expensive piece - the camera... so much for that theory. Not like a survey would need to be done anyway, they'd have concrete numbers.

 

[Rob198612]

What sucks is no more replacement for back glass damage if you have Apple care.

Now if we want a new phone have to figure out how to qualify for replacement

 

[Apple Fan 2008]

My question is if the back glass is easier to replace now for a consumer, kind of like what they did for the normal iPhone 14

 

[bLackjackj]

This is a win all the way around. Great news.

Yeh, a win for Apple and it's shareholders!

 

[kkee]

I already ordered this for 15 Pro Max. Can anyone who use it before tell if it protects phone from fall damage?

OtterBox Lumen Series Case with MagSafe for iPhone 15 Pro Max — Grey​

 

[wikiverse]

What I’m saying is that if you don’t have that many incidents, paying per incident is cheaper than paying AppleCare+. I only ever purchased AppleCare+ for the 1st-gen 12.9" iPad Pro (where it ended up unused), and I only had two repairs (cracked screens) over a 14 year period. So AppleCare+ doesn’t seem worth it for me in terms of amortized costs. Of course, for someone with more frequent incidents it can be worthwhile.

I don't know how AppleCare works in the US, but in Australia it gives worldwide repair/replacement - including for faults. With exchange rates usually working against the AUD$, Apple care is a good option for people that travel a lot.

 

[Techwatcher]

Now that profiting from MFI Lightning cables has been halted, reducing repair costs will prevent consumers from having to visit third-party repair centers.

As much of a stretch as this sounds, you might be onto something