Of course they exist. The question is whether it is a good idea to portray them as such in commercials. If anything, Apple’s devices, especially the latest versions of OS X, have become much more simple to use as opposed to competitive products. If Apple now specifically ridicules the customers that would rather get a Mac because they are easier to use, then this defeats the whole strategy Apple has built up. Having to rely on a Genius to discover features and using a Mac to make a simple video or keynote is, in my opinion, an obvious flaw in their system, or at least it is portrayed like that.