In the UK it would not be classed as stealing, you need to leave the store first for it to be classed as so as far as I know. And with no sales assistant involved that law is even more prevalent.
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Apple Store Customer Arrested for Shoplifting Says He Was Trying to Use EasyPay Self-Checkout
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In the UK it would not be classed as stealing, you need to leave the store first for it to be classed as so as far as I know. And with no sales assistant involved that law is even more prevalent.
I agree, in most cases they'll be following the action on video in the backroom and when he leaves the store without paying they can move on the shoplifter, otherwise he can claim he was on his way to pay for it.
Perhaps they should implement an audible sound for when the Pay Now is eligible to be pressed but hasn't been for an extended period of time, to alert the purchaser to pay and the employees of a potential shoplift attempt?
Hows this going to help.
Basically i want to steel some stuff. I ender it into the app as though I am going to buy it, but don't hit the buy button.
I walk out of the store planning to hit the buy if I'm approached.
then damn, the phone auto locks and I'm nicked.
As a former LP manager and a current retail manager (both in NYC), I don't understand why they stopped the kid before he left the premises. Especially since he'd have to go up the stairs. I would not be surprised if profiling happened and that they jumped the gun.
Even if I believed he tried to shoplift, I would have simply made him complete the transaction and leave the store. It'll be a total waste of time -- both for the store and the criminal justice system -- to continue with prosecution, IMO.
Working retail, I'm betting he is a regular thief and has already been known to do this.
Since I'm betting Apple is erring on the side of making sure they don't piss off a customer I'm betting the fact they confronted him means they are sure of him and this isn't his first offense (it's just the first one they were sure enough to call him on it).
I know if we refuse a thief a fake return, then it's one that is either really stupid and obvious (Which of course this isn't due to their system) or one that we know them by sight and know they are stealing from us.
Since I'm betting Apple is erring on the side of making sure they don't piss off a customer I'm betting the fact they confronted him means they are sure of him and this isn't his first offense (it's just the first one they were sure enough to call him on it).
I know if we refuse a thief a fake return, then it's one that is either really stupid and obvious (Which of course this isn't due to their system) or one that we know them by sight and know they are stealing from us.
You'd need to ask an attorney familiar with New York law to answer that, as it would depend on the statute as well as case law. My guess (and I am not a lawyer) is that you may not need to specifically be beyond the door. I.e. you may be able to be charged if you are at the door and it is clear that you have taken the property, intend to walk out, and haven't paid.
We have some of these stupid machines in B&Q in the UK. They are so crap that they now man them with human beings. The whole point of them was so they didn't have to employ human beings..........
The other day when I took item 1 off the scale to scan item 2 (which is the wrong thing to do) I was asked accusingly "So you are going to pay for that aren't you?"
I prefer to pay a person until the technology is good.
The other day when I took item 1 off the scale to scan item 2 (which is the wrong thing to do) I was asked accusingly "So you are going to pay for that aren't you?"
I prefer to pay a person until the technology is good.
Lol
I LOL'd... Then LOL'd some more when I read people quoting you and not getting the humour! FWIW, i have 2 quotes to contribute to this thread:
Innocent until proven guilty
A lie is most conveniently hidden between two truths
I LOL'd... Then LOL'd some more when I read people quoting you and not getting the humour! FWIW, i have 2 quotes to contribute to this thread:
Innocent until proven guilty
A lie is most conveniently hidden between two truths
Yep, working retail there is always those few items that the thieves really like and tend to already set up red flags (For us they come back to us and pretend to validly return them for credit that they sell through ebay or use themselves). And other things that make it really obvious (The strangest thing I find is thieves all seem to have the same excuse, it's like they talk to each other on what they think is the best thing to tell us why they are returning something. The excuse they give us is a red flag as well....).
If you work retail, you'd know what I mean, you start learning to see the tell tale signs. Thieves aren't as non obvious as they'd like to think they are. And sometimes it's irritating they think I'm that stupid.
I bet dollars to donuts though this kid is a repeat offender and has made himself so obvious the apple store is sure of themselves. You don't outright accuse a customer of theft unless you are absolutely sure. Hell, our store is so walkover we don't even do that, we just outright refuse the return (to the point I had one repeat thief when we had even easier return policies and never refused a return who at one point knew I knew he was a thief and knew I couldn't do a damned thing about it).
I also had the same issue when I used the Easy Pay app inside my local Best Buy. I hope they get this issue resolved soon.
Well, what is not clear from the story (since we're being technical) is where he was actually stopped. To quote the accused "...went over to the Genius Bar for my appointment, and when I went to leave the store, they stopped me. Certainly will be interesting (if it makes it to court) and Apple has surveillance tapes with him either in the store, or out. Though it seems to me that Apple would know the difference, and wouldn't stop/accuse someone of theft while they are still in the store.
Nowhere does it say he was in the store. And just the same nowhere does it state he was outside the store. Obviously that would be a key point in defining if this were theft or not. If he was still sitting at the genius bar, Apple will be in a world of hurt. If he was at the door threshold and walking out, and (likely) didn't have his phone in his hand trying to complete the transaction, seems to me the accused loses all attempts at claiming he wasn't shop-lifting. If he was out the door, then clearly he left without paying.
depends on what Bose headphones he was trying to buy...I believe you can only make a purchase of 199 or less with the app, I didn't read the whole thread to see if this was mentioned so sorry it was
LOL. What issue? You forgot to click "PAY NOW" and tried to walk out without paying? Also curious to know which Best Buy store allowed you to use the Apple App EasyPay to make a purchase?
Sorry, not trying to be rude, but he didn't state at any point that he had an "issue". His "issue" was he thought (somehow) he paid for an item simply by scanning the bar-code.
Agreed. At the same time, other than a major release my local Apple stores are never crowded enough that this would save me much time.
I can see it now. "person accused of stealing from apple store gets charges dropped, apple gives kid $100 iTunes card"
This was not at a mall, the 5th Ave store is outside and they hire a security company to watch over their store 24/7. They are always inside and outside of the store. They are the loss prevention team.
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... and the headphones for free
No physical receipt + self-checkout = bad idea
Hear hear! I insist on having a physical receipt, especially for any item of significant value or self-checkout for just this reason.
Hear hear! I insist on having a physical receipt, especially for any item of significant value or self-checkout for just this reason.
lol I always had a concern with using easy pay for big ticket items. So far the only I thing bought using easy pay was the 9.95 Mag2 to Mag1 adapter and it still felt weird walking out with no bag. I did ask for the paper receipt even though they push the e-receipt now, for the exact reason in this story.