This is exactly why I think EasyPay is a bad idea, it too easy to have major misunderstandings.
Seconded.
As customer or company, both sides have a list of "common sense" procedures.
But we're still human. Either side can be forgetful.
But one thing is true:
"Innocent until proven guilty". Apple could have a little more tact...
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Here's a simple resolution. Don't use the app. Comment on the app "I got arrested for using your app please remove from app store".
Done.
Now go do things the way it's meant to by interacting with people and purchasing your product by exchanging currency.
LOL.
Sorry to laugh, but the way these systems are cropping up, what makes you think people will have a choice in the future?
Google "cashless society" and I am not talking about "socialism". It's all going to be done electronically. YOU will have no choice.
How simple is that resolution; do you think all of this is being done to improve customers' lives? (Maybe a veneer or facade of doing so, but that's about it...)
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Even if he did use his money, he's still careless enough not to realize that he didn't pay. Either way, he deserves to be arrested.
Human nature. See my post above, but given how applications don't always work as expected, or if they're deliberately made to be faulty, blaming the customer is not always a good thing to do...
It's like an engineer telling you about a defective design, you think nothing of it, and when customers start to complain you scream at them, telling them "YOU'RE HOLDING IT WRONG". Even if there was a quick workaround, that's really a disrespectful thing to do - and to millions of innocent customers. A SMB owner wouldn't last long in business if (s)he were to act so uncivilized...
I don't know if the store worker stole or not. But "You're holding it wrong" now has a new context, which is almost as sinister as the original use of that phrase...