Apple Store Customer Arrested for Shoplifting Says He Was Trying to Use EasyPay Self-Checkout

[zap2]

If he doesn't have a criminal record or hasn't been in trouble with the law before, I would say it was an honest mistake.

On the other hand if he has a history of shoplifting/theft then throw the book at him.

Because anyone who has stole in the past will surely steal again!

Sorry, but the idea that because someone was guilty of a crime in the past, being enough evidence for another totally separate crime, is ridiculous.

 

[lostngone]

Because anyone who has stole in the past will surely steal again!

Sorry, but the idea that because someone was guilty of a crime in the past, being enough evidence for another totally separate crime, is ridiculous.

You really believe that??? Take a look at the recidivism rates of child molesters now tell me if you would trust one of them to watch your children(or future children) just after getting out of jail.

I am not saying it is 100% perfect plan but factoring in everything else in if you can show he has been arrested 7 time in the last 12 months for shoplifting chances are that this just wasn't a "mistake"...

 

[thermodynamic]

This is exactly why I think EasyPay is a bad idea, it too easy to have major misunderstandings.

Seconded.

As customer or company, both sides have a list of "common sense" procedures.

But we're still human. Either side can be forgetful.

But one thing is true:

"Innocent until proven guilty". Apple could have a little more tact...

----------

Here's a simple resolution. Don't use the app. Comment on the app "I got arrested for using your app please remove from app store".

Done.

Now go do things the way it's meant to by interacting with people and purchasing your product by exchanging currency.

LOL.

Sorry to laugh, but the way these systems are cropping up, what makes you think people will have a choice in the future?

Google "cashless society" and I am not talking about "socialism". It's all going to be done electronically. YOU will have no choice.

How simple is that resolution; do you think all of this is being done to improve customers' lives? (Maybe a veneer or facade of doing so, but that's about it...)

----------

Even if he did use his money, he's still careless enough not to realize that he didn't pay. Either way, he deserves to be arrested.

Human nature. See my post above, but given how applications don't always work as expected, or if they're deliberately made to be faulty, blaming the customer is not always a good thing to do...

It's like an engineer telling you about a defective design, you think nothing of it, and when customers start to complain you scream at them, telling them "YOU'RE HOLDING IT WRONG". Even if there was a quick workaround, that's really a disrespectful thing to do - and to millions of innocent customers. A SMB owner wouldn't last long in business if (s)he were to act so uncivilized...

I don't know if the store worker stole or not. But "You're holding it wrong" now has a new context, which is almost as sinister as the original use of that phrase...

 

[JoeQcitizen]

Interesting article... Any updates on how the trial went??