Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple store customer serivce is just...damn

M

Mr D

macrumors 6502
Original poster
Oct 11, 2007
349
179
So... my girlfriend...

New Unibody Macbook 2.4... the trackpad wasn't responding well. You'd click it and there would be no response. You'd have to click extra hard just to click whatever you're trying to click on.

Laptop is well over a month old... maybe 6 weeks. There is no Applecare on it yet...

She took it to the store...they looked at it...and then...

"Oh since you just got it, instead of us repairing it, we'll just give you a brand new one."

Bravo Apple.
 
that's pretty awesome! congrats to both of you for getting another new computer :)
 
they gave me a brand new one too. mine came with scratches on the top so they swapped it out for a new machine the day after i got it. awesome customer service.
 
i only wish my experience with apple was like that, my macbook had two logic board replacments in less than amonth =[, i was pissed
 
what do you mean there is no apple care on it it has applecare for a year after it was bought so you do have applecare on it
 
theDUB said:
So you refer to your Unibody Macbook 2.4 as your girlfriend?
Click to expand...

Wasn't really typing out a grammatically correct post... just rambling...

So my girlfriend...

(She has a) Macbook...etc...
:apple:
 
angemon89 said:
It's the same coverage though. As long as it's under any Applecare they will take care of you.
Click to expand...

If you don't have AppleCare they see it, and you're sort of "looked down upon" in some stores, or through some of the people's eyes. However, it is good leverage if you don't have it... say you are under a year warranty and you have some major issues and you want a whole new laptop... tell them you'll buy AppleCare and it might pull them over the top.
 
Mr D said:
Wasn't really typing out a grammatically correct post... just rambling...

So my girlfriend...

(She has a) Macbook...etc...
:apple:
Click to expand...

Lies. But we understand :p

Nocturnal22 said:
what do you mean there is no apple care on it it has applecare for a year after it was bought so you do have applecare on it
Click to expand...

No it does not come with AppleCare; it comes with 1 year of limited hardware warranty and 90 days of telephone support.

AppleCare replaces the 1 year warranty and 90 day telephone support.
 
alphaod said:
AppleCare replaces the 1 year warranty and 90 day telephone support.
Click to expand...

Technically, AppleCare extends the one year warranty to three years and the 90 days of phone support to 3 years. [/anal]



acpp_barspro20061024.jpg
 
Apple customer service is really surprising. It's surprising because it's good enough to allow the customers to be really picky about stuff. It's really great, because even despite this picky-ness, they still find a way to blow you out of the water with great service.

Congrats on the new machine.
 
Mr D said:
So... my girlfriend...

"Oh since you just got it, instead of us repairing it, we'll just give you a brand new one."
Click to expand...

You have rediscovered a famous mathematical equation.

Hot girlfriend + Lazy genius = BRAND NEW MACHINE
 
I had an iMac with tons of problems, and it was 2 and 3 quarters year old. It was a base model, early 2006 iMac with 512 RAM, 160GB HD, and 1.83GHz Core Duo. I got to a higher level person, and they gave me a brand spankin' new aluminum iMac (previous 2.4GHz base model).

Apple's great.
 
I feel this is the reason that we pay the Apple Tax.

Dell or HP couldn't afford to give you a brand spanking new machine because they already make incredibly slim margins on their computers.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back