Apple store customer serivce is just...damn

Discussion in 'MacBook' started by Mr D, Mar 24, 2009.

  1. Mr D macrumors 6502

    Joined:
    Oct 11, 2007
    #1
    So... my girlfriend...

    New Unibody Macbook 2.4... the trackpad wasn't responding well. You'd click it and there would be no response. You'd have to click extra hard just to click whatever you're trying to click on.

    Laptop is well over a month old... maybe 6 weeks. There is no Applecare on it yet...

    She took it to the store...they looked at it...and then...

    "Oh since you just got it, instead of us repairing it, we'll just give you a brand new one."

    Bravo Apple.
     
  2. cherry su macrumors 65816

    cherry su

    Joined:
    Feb 28, 2008
    #2
    that's pretty awesome! congrats to both of you for getting another new computer :)
     
  3. The Samurai macrumors 68000

    The Samurai

    Joined:
    Dec 29, 2007
    Location:
    Glasgow
  4. Davy.Shalom macrumors 6502

    Davy.Shalom

    Joined:
    Dec 23, 2008
    #4
    Wow that's very nice of them to do. I've never seen that before.
     
  5. Vulcan macrumors 65816

    Vulcan

    Joined:
    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #5
    ...expect for everyone that brings in their computers for repair in the time frame they will return it.
     
  6. fourtyoneantz macrumors member

    Joined:
    Feb 11, 2009
    #6
    they gave me a brand new one too. mine came with scratches on the top so they swapped it out for a new machine the day after i got it. awesome customer service.
     
  7. ceezy3000 macrumors 6502

    ceezy3000

    Joined:
    Jan 10, 2009
    Location:
    The Valley!!
    #7
    i only wish my experience with apple was like that, my macbook had two logic board replacments in less than amonth =[, i was pissed
     
  8. Nocturnal22 macrumors 6502

    Joined:
    Feb 23, 2009
    #8
    what do you mean there is no apple care on it it has applecare for a year after it was bought so you do have applecare on it
     
  9. Mr D thread starter macrumors 6502

    Joined:
    Oct 11, 2007
    #9
    No extended AppleCare is what I meant.
     
  10. theDUB macrumors 6502a

    theDUB

    Joined:
    Nov 15, 2008
    Location:
    SLT, CA
    #10
    So you refer to your Unibody Macbook 2.4 as your girlfriend?
     
  11. chuckcalo macrumors regular

    Joined:
    Jan 27, 2009
    #11
    He missed a "have". (My girlfriend have a new unib...). Whatever.
     
  12. creon macrumors 6502

    Joined:
    Mar 19, 2009
    #12
    The cherry to top the cake of the dessert known as APPLE.
     
  13. angemon89 macrumors 68000

    angemon89

    Joined:
    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #14
    It's the same coverage though. As long as it's under any Applecare they will take care of you.
     
  14. Mr D thread starter macrumors 6502

    Joined:
    Oct 11, 2007
    #15
    Wasn't really typing out a grammatically correct post... just rambling...

    So my girlfriend...

    (She has a) Macbook...etc...
    :apple:
     
  15. Mr D thread starter macrumors 6502

    Joined:
    Oct 11, 2007
    #16
    If you don't have AppleCare they see it, and you're sort of "looked down upon" in some stores, or through some of the people's eyes. However, it is good leverage if you don't have it... say you are under a year warranty and you have some major issues and you want a whole new laptop... tell them you'll buy AppleCare and it might pull them over the top.
     
  16. reebzor macrumors 6502a

    reebzor

    Joined:
    Jul 18, 2008
    Location:
    Philadelphia, PA
    #17
    they just gave me a new mini yesterday after my harddrive died. no questions asked.
     
  17. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #18
    Lies. But we understand :p

    No it does not come with AppleCare; it comes with 1 year of limited hardware warranty and 90 days of telephone support.

    AppleCare replaces the 1 year warranty and 90 day telephone support.
     
  18. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #19
    Technically, AppleCare extends the one year warranty to three years and the 90 days of phone support to 3 years. [/anal]



    [​IMG]
     
  19. petermcphee macrumors 6502a

    petermcphee

    Joined:
    Aug 20, 2008
    #20
    Apple customer service is really surprising. It's surprising because it's good enough to allow the customers to be really picky about stuff. It's really great, because even despite this picky-ness, they still find a way to blow you out of the water with great service.

    Congrats on the new machine.
     
  20. tubbymac macrumors 65816

    tubbymac

    Joined:
    Nov 6, 2008
    #21
    You have rediscovered a famous mathematical equation.

    Hot girlfriend + Lazy genius = BRAND NEW MACHINE
     
  21. Love macrumors 68000

    Love

    Joined:
    Jan 20, 2007
    Location:
    Just southeast of Northwestshire
    #22
    I had an iMac with tons of problems, and it was 2 and 3 quarters year old. It was a base model, early 2006 iMac with 512 RAM, 160GB HD, and 1.83GHz Core Duo. I got to a higher level person, and they gave me a brand spankin' new aluminum iMac (previous 2.4GHz base model).

    Apple's great.
     
  22. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #23
    That's cool OP, I had a similar situation with my August '07 MB 2.1GHz and Apple Store took care of me.......:cool::cool::cool::cool::cool::cool::cool::cool::cool::cool::cool::cool::cool::cool:
     
  23. avihappy macrumors 6502

    avihappy

    Joined:
    Nov 15, 2006
    #24
    I feel this is the reason that we pay the Apple Tax.

    Dell or HP couldn't afford to give you a brand spanking new machine because they already make incredibly slim margins on their computers.
     

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