If I knew yesterday what I know today, I never would have driven 45 miles to an Apple store for a battery replacement. First, you need an appointment or you will wait hours. Second, once they take your phone, they will nuke everything on it. Apparently replacing a battery is similar to all out nuclear war. Third, on that topic, if you have backed to to any cloud, don’t count on your backups actually being there. A simple restore doesn’t work if your backups are illusions. I use Apple’s cloud and Verizon’s cloud. I had to restore from a 2 year old backup to my computer. I will never use a cloud service again. It’s a waste of money. Last, if you have a screen protector, it will be destroyed. Count on it. They open the phone with suction cups and screen protectors can’t stand up to them. Mine wasn’t cracked, but those propeller heads managed to cover the screen protector—both sides—with phlegm, dried mucus, and desiccated insect feces. I had to replace that too. My advice? Beware well before you set foot in an Apple store. A simple battery replacement took me all day yesterday and most of the day today. I remember the old days when I could pop in a new battery for my Blackberry in a matter of seconds. Which brings me to this: why does Apple’s business model include aggravating their loyal customers?