I think this is more of a ‘case-by-case’ scenario where every Apple Store will vary. As you can see from the responses in this thread, some of had really good experiences and others have not based on the fluctuating amount of foot traffic the store sees, employee knowledge/friendliness, structuring, etc. The three Apple stores in my area seem to be fairly on par with their service, I’ve had no personal issues, but again, it’s different for everyone.
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iPhone 7/Plus Apple Store Customer Service? Terrible!
- Thread starter TallRed
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“Jerk” isn’t the word I would have used, but it will serve. Please point me to the “Common Knowledge” app so I can have all this “common knowledge directly downloaded into my brain.
Thanks for your help. Please continue whining about the camera bump and going hysterical about the new unreleased iPhone model.
What would you like to know? I am a strong believer in backups for computers. The cloud is vaporware. I won’t ever trust a cloud again.
It makes perfect sense. I used to backup to my computer until iTunes on my computer started behaving erratically. That was after an “update.” Then I started backing up to the cloud 2 years ago. I used both iCloud and Verizon’s cloud. When I needed to restore, none of my backups on either service existed.
Is it? Apparently not.
And for all the snarky condescending replies here (my common experience on this forum), no one has been able to explain why a battery replacement, which should be a simple procedure, turns out to be an epic event requiring a wiping of my phone. “It’s common knowledge” doesn’t answer that and only serves to make you forum denizens feel superior.
I wouldn’t have thought that Apple’s business model would include disposable iPhones.
I think maybe a battery replacement is a more involved process than we can imagine. The physical act of replacing the battery may seem basic, but restoring the phone may be part of the process. I am sure it is not necessary, but I also think it is a way for Apple to protect itself against people who would say you replaced my battery and then bricked my phone.
Maybe Apple should explain it better to customers, and maybe people shouldn't expect to just march into an Apple store and expect a battery replacement while they wait. Seems to be asking a bit much to expect a store to just stock parts for all the possible issues that may arise, and then repair them while you wait.
Nothing pretentious. From Apple's own website:
Bring in for repair
Make an appointment at an Apple Store or one of our Apple authorized service locations. We’ll try to fix your iPhone during your visit. In more complex cases, we might need to send it to an Apple Repair Center. If we do, your iPhone will be ready for pickup in 3-5 business days.
To protect your data, learn how to get your iPhone ready for service.
I must admit I don’t book an appointment as when I check it’s usually at inconvenient times. I just turn up and it’s never been too much of a problem. It’s a shop, not a hospital so I go on that theory lol.
The comment about the camera bump made me literally laugh out loud
@Col
You are correct, it is neither. However, it is a somewhat limited venue with limited availability and an overabundance of people wanting/needing their service. Common sense would dictate that an appointment would be a great idea, if not an absolute necessity.
For example, the Phoenix metro area has about 5.5 million people... and there are 5 Apple stores in the metro area... do the math... they are going to be crowed and busy. Doesn't seem like rocket science to me.
You are correct, it is neither. However, it is a somewhat limited venue with limited availability and an overabundance of people wanting/needing their service. Common sense would dictate that an appointment would be a great idea, if not an absolute necessity.
For example, the Phoenix metro area has about 5.5 million people... and there are 5 Apple stores in the metro area... do the math... they are going to be crowed and busy. Doesn't seem like rocket science to me.
Sure. Maybe Apple’s clients are being totally unreasonable to expect that their multi-hundred dollar device will work as advertised and that Apple would actually be able to repair the products that they manufacture and sell. Totally unreasonable!
Apple should expect that reasonable customers will throw away their devices when broken and simply buy something new.
And I guess Mr Sarcasm failed to note that I had backed up my phone to Apple’s cloud the night before. How unreasonable for me to expect that a backup to Apple’s own cloud service would (a) work as advertised and (b) that I could use it to recover my data as they said I could in the store.
Lesson for all here: plan your emergencies better. Know in advance when you will need a new battery and bring along camping equipment to wait for the Apple tech geniuses (as they describe themselves) to dust off their brains and figure out how to do their jobs. Not impressed.
There are plenty of people showing up at any DMV without appointments. They still get served—eventually. Just like I was. Need a good way to kill a weekend? Go to an Apple store. Problem solved!
Exactly my take too. Now that it is more mainstream, prices have risen and service quality has dropped.
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Yea DMV is so random, maybe depending on what you need. I've already waited forever, but the last time, I barely had the ticket in my hand, and my number was called.
I already knew and expected all of this.
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lol ouch
I understand your frustration, but paying a premium and good customer service do not always go hand in hand. Lesson learned for all of us. Hope your next experience with Apple is better.
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I guess more about how/why it failed. It seems like you had iCloud backup set up. Did you happen to check that it had in fact backed up the night previous? Did it give you an error of some kind when attempting a restore from the cloud backup? How did cloud backups from different providers fail at the same time?
Those kind of things.
Yes it is..heck it's a google search away
I haven't had an iPhone since the 4 and I managed to schedule a same day appointment with the Syracuse Apple store. I had a back up, they wiped iOS 13 off my phone, and my screen protector is fine.
I'm with you on the cloud stuff but if you don't want to use the cloud then you need to be religious about backing up to your computer mine backs up every time I plug it in.
Is it possible that the attitude of the OP, finding out she needed an appointment, might have ticked off a Geek or two. Apple store employees have to deal with all kinds.
No, it’s not. My attitude was as a result of Apple’s actions, not the cause. The appointment issue was the least of my issues with the Apple store. When writing the OP, I took things in chronological order.
But believe what you will.
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