My son went to the Apple store today for his genius bar appointment. After arriving, it took about 30 minutes before someone attended him. He described the problem with his iPod and they said that it would cost roughly £75 to replace. He asked if there was any way that he could trade it in or upgrade to a 5th gen for an additional cost. He said the guys there were super busy and after going to ask a colleague, he was told he could only get it replaced with a refurbished one. They then told his that he needs to have a parent or guardian with him to sign a form to allow him to get it repaired (he's 16!!!) He told them that he'd been before and never had this problem before. They then said to him that if he wanted he could use the recycle programme and give in his 32GB iPod touch 4th Gen (still with apple care) for a 10% discount on a new 5th gen. Obviously he said no, it's like getting £25 for something worth roughly £120. What I want to know is why did they say he couldn't get it repaired, he needed to be 18+, but when it came to almost cheating him of its value to recycle it, not have any problem at all with his age!!! Any1 know why this is or if you do need to be 18 for it?