Get an idea what your combo will be like here: http://mixyourwatch.com/
I'l be getting the sport with milanese loop.
I'l be getting the sport with milanese loop.
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Apple Store don't allow custom try on
- Thread starter Twimfy
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What I don't get here is where some on these forums are directing their anger.
Your boss "Apple" tells you the store employee NOT to let a customer mix and match a non official watch and strap combination.
As a good employee, and if YOU were the boss you would wish your employee's to correctly carry our your instructions as you told them to.
So, the good, employee does so.
Suddenly according to people here, this employee is a real dick as they won't do what you want, and go against his employers direct instructions.
My views are, if you want to call anyone a dick, then call Apple a dick. Not the employee who is earning their living working for them, doing as they have instructed them to.
Your anger is misplaced & you are blaming the wrong person.
Your boss "Apple" tells you the store employee NOT to let a customer mix and match a non official watch and strap combination.
As a good employee, and if YOU were the boss you would wish your employee's to correctly carry our your instructions as you told them to.
So, the good, employee does so.
Suddenly according to people here, this employee is a real dick as they won't do what you want, and go against his employers direct instructions.
My views are, if you want to call anyone a dick, then call Apple a dick. Not the employee who is earning their living working for them, doing as they have instructed them to.
Your anger is misplaced & you are blaming the wrong person.
You coulda just quoted me, since you're talking about me lol...
Anyway, as others have had much better experiences, I really don't care about the policy. It's one thing if I went on a busy day, but it was very relaxed and it was literally the first thing I said when I met the guy, after greeting him. If you're a good sales associate, you make the customer happy. Especially when I was asking for a combination that IS sold and we had plenty of time to get it done.
Maybe you're ok with mindless robots but I expect people to have empathy and work with me as a customer. It's what I did for all the years I worked retail and I never got fired for going against policy as a favor to the customer.
I don't care much because I ordered all the bands I was interested in anyway. It's just that the try-on appointment is supposed to limit superfluous returns but since I still have no idea if the link bracelet will fit me well, I ordered it and will have to return it if it doesn't. It'll be a waste of money for Apple and can only happen because they refused to adjust the links.
At my appointment I was allowed to try on the Space Black SS with a sports band, as well as the Space Black with the classic buckle.
Exactly. That was also the point of my last post. If anyone wants to direct blame it should be the management at Apple and not the store employees who are just doing their job. Calling them names and blaming them is just ridiculous. That said whilst I'm not trying to side with Apple management this is typical of the way Apple does things as they like to control the type of experience people have with their products good or bad as it may be and I'm baffled why anyone is surprised by this reaction by Apple employees to these customer requests to mix and match bands.
Not true.
The Apple guy at the Apple Store in Brandon FL let me tried on the Milanese Loop to an Apple Watch Sport.
The Apple guy at the Apple Store in Brandon FL let me tried on the Milanese Loop to an Apple Watch Sport.
At what point did I say I was angry? Couldn't really care less to be honest. Just thought it was an interesting observation and an unusual stance for the first product Apple has actively pushed some form of user customisation.
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Again, please point out the part where I was calling names and throwing out blame.
I did say that the staff seemed to be a little angry and rude today, but I meant generally and not in relation to that single experience. I asked a different employee about my girlfriends Macbook bottom case and the guy was very short with me but, hell the store was pretty busy.
Anyway, this has all escalated rather quickly. General consensus seems to be: some stores will let you mix and match, some stores won't. Oh well, never mind.
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Thank you, that's a pretty nifty website. Although I did see an actual photo of someone wearing a silver sport with a BSB and still couldn't really get a feel for it, much in the same way I though the SGS looked awful until I saw it in real life at which point I fell for it immediately.
Regards to calling them names I wasn't referring to you and I can't see why you would think I was. I was actually referring to the post by HopefulHumanist on the first page of this thread. My reference to blaming the Apple employees was more of a general one and not targeted at you.
this would mean you were trying on a Sports watch and wanting the "SS" bands on it... According to your other post you seem to be bashing anyone with a Sports watch. Weird that you would be wasting time wanting too band change that watch.
I went to my local Apple Store the day after launch and they were extremely strict. No changing of bands, and absolutely no adjustments. I wanted the link SS but was not allowed to remove links. Now it's a guessing game as to whether the removal of enough links will fit on point without the ability for micro-adjustments.
Oh well, just won't feel bad in the least about opening then returning it if it doesn't fit properly.
Oh well, just won't feel bad in the least about opening then returning it if it doesn't fit properly.
I'm sure it's more about wanting to keep their jobs than not being able to think for themselves. They were obviously told not to swap bands it take out links.
You mean like the "genius" I got who said there is nothing wrong with my phone because the computer says so, until I showed him the detailed diagnostic information on his iPad, explained the data to him and asked him to tell me that there was still nothing wrong. At which point he changed his tune. When is manager saw it, even he agreed with me.
I agree with you that some of them are just doing what they are told by management, but some of them either don't care or just point at the computer (iPad) screen and say "look, diagnostics are ok" without actually digging any deeper and listening to what the customer is trying to say.
Yeah, cause they'd get fired for providing excellent customer service
When I went to the store and had that terrible experience, I submitted negative feedback to apple. The store called me to find out why I was unhappy. If the guy would have just helped me out, I would have submitted positive feedback and that would have benefited him.
I just don't buy this argument. It's a stupid policy because the appointment time should be the only limiting factor. My point is that a lot of retail places have stupid policies but associates bend them when it can benefit the customer without opening them to liability.
Yeah, cause they'd get fired for providing excellent customer service
When I went to the store and had that terrible experience, I submitted negative feedback to apple. The store called me to find out why I was unhappy. If the guy would have just helped me out, I would have submitted positive feedback and that would have benefited him.
I just don't buy this argument. It's a stupid policy because the appointment time should be the only limiting factor. My point is that a lot of retail places have stupid policies but associates bend them when it can benefit the customer without opening them to liability.
It may be a stupid policy, but you're suggesting that the employees should just ignore the direction from management and do whatever makes the customer happy? And if they don't do that then they are not providing good customer service? Isn't the problem the policy in this case and not the employee? They are doing exactly what they should be doing: following company policy.
My last paragraph sums my position up entirely. Fine if you disagree but what I'm talking about happens in real life all the time, maybe you don't shop often?
Of course employees ignore company policy all the time. That doesn't mean they should or that we should expect them to and if they don't that they are doing a good job, anyway, I'm done talking to you about this.