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Apple Store Employees Made This Music Video to Teach Customer Service Skills [Updated]
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Someone told me once their Macbook had broken down, and they just wanted to go and buy a new one.
They knew all about the models that were available, had the money and just wanted to go and buy the thing.
They went to an Apple sore during their lunch break to buy one, and they would not sell him one. they insisted he wait and sit down for a long chat about his needs and requirements from his new Apple machine.
He explained he did not want any of that, he knew what he wanted, had the money, can they please just sell him one.
Nope. they were not having any of it.
In the end he had to walk out and ordered one mail order.
They knew all about the models that were available, had the money and just wanted to go and buy the thing.
They went to an Apple sore during their lunch break to buy one, and they would not sell him one. they insisted he wait and sit down for a long chat about his needs and requirements from his new Apple machine.
He explained he did not want any of that, he knew what he wanted, had the money, can they please just sell him one.
Nope. they were not having any of it.
In the end he had to walk out and ordered one mail order.
What does this have to do with this video you TROLL!
Back to the video, if anyone managed to grab it and would be willing to shoot it to YouTube or Rapidshare or something, that would be A+!
If you walk into an Apple store and say I want THIS. They give it to you if they have it, or they say it's special order get it from the online Apple store. Period.
Let's assume that for some reason there was an idiot opinionated power trippy person working at that Apple Retail store, the person you are talking about simply should have asked for another sales person and buy what they wanted if it was in stock.
Dude, someone once told me that it was possible to breathe in air through one's own anus.
Just because someone said it, doesn't make it TRUE.
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 5_0 like Mac OS X; en_US) AppleWebKit (KHTML, like Gecko) Mobile [FBAN/FBForIPhone;FBAV/4.0.2;FBBV/4020.0;FBDV/iPhone3,1;FBMD/iPhone;FBSN/iPhone OS;FBSV/5.0;FBSS/2; FBCR/AT&T;FBID/phone;FBLC/en_US;FBSF/2.0])
I'm assuming this is the video of Marc F. rapping about the steps of service... First off, I worked in this store (The rock) when this video was made, about a year ago, maybe longer.
Second, the guy in this video was a manager at the time, and would do stuff like this alllllllllllllll the time. He was a really nice guy, and did a lot of crazy, goofy things like this.
It was meant to be goofy. It wasn't a promotional video, and didn't really get passed around or anything. We saw it at one store meeting, and that was really it. IIRC, it was edited in-store, and recorded after work one night. Fortunately, I wasn't in it haha.
I'm assuming this is the video of Marc F. rapping about the steps of service... First off, I worked in this store (The rock) when this video was made, about a year ago, maybe longer.
Second, the guy in this video was a manager at the time, and would do stuff like this alllllllllllllll the time. He was a really nice guy, and did a lot of crazy, goofy things like this.
It was meant to be goofy. It wasn't a promotional video, and didn't really get passed around or anything. We saw it at one store meeting, and that was really it. IIRC, it was edited in-store, and recorded after work one night. Fortunately, I wasn't in it haha.
Yes, that was taught at apple since I used to work there. Shocked that this even made it online, not surprised it was removed so quickly...
really? apple are that pathetic??
there's nothing offensive about that whatsoever. in fact i would of laughed, and passed it around to the different stores.. might of helped..
Hate to break the "newness" of this. This stuff has been around in their core training since they opened. It is not a new thing. The video is, the info and methods are not. iRobot.
Even worse is the fraternal fake excitement they expect you to generate. It's great for the teenagers who need a first job but would be easier to get excited if they actually paid you enough to buy any Apple products. Or at least give you a better emp. discount.
Even worse is the fraternal fake excitement they expect you to generate. It's great for the teenagers who need a first job but would be easier to get excited if they actually paid you enough to buy any Apple products. Or at least give you a better emp. discount.
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THANKS SO MUCH FOR PUTTING IT UP THERE YOU GUYS!
Hopefully they don't take it down this time, but I copied it just in case
Also to the trolls who keep trolling about this video and Apple, you should stop.
Also Apple is super hard to get into, especially for a first job. I applied twice and haven't gotten in. Next year's the year, though! (also I love the fact that this is the Salem store cause that's the one I keep applying to!)
Grab it while you can, cause it'll probably be down again soon! I'll re-post it if and when it does, though!
Hopefully they don't take it down this time, but I copied it just in case
Also to the trolls who keep trolling about this video and Apple, you should stop.
Also Apple is super hard to get into, especially for a first job. I applied twice and haven't gotten in. Next year's the year, though! (also I love the fact that this is the Salem store cause that's the one I keep applying to!)
Grab it while you can, cause it'll probably be down again soon! I'll re-post it if and when it does, though!
Awful
This actually made me feel ashamed to like Apple products and live in NH. If I worked at that store I would not have been in that video. I'm not someone who is a hater or anything like that. I just have an extreme aversion to all things lame. As I was watching this, all throughout my body I felt uncomfortable, angry, and yes, ashamed. Everything about this was bad including that stupid hair whipping bit at the end. God I hate this video.
This actually made me feel ashamed to like Apple products and live in NH. If I worked at that store I would not have been in that video. I'm not someone who is a hater or anything like that. I just have an extreme aversion to all things lame. As I was watching this, all throughout my body I felt uncomfortable, angry, and yes, ashamed. Everything about this was bad including that stupid hair whipping bit at the end. God I hate this video.
So I just watched this after reading 5 pages of people bickering and being appalled. All I have to say is, REALLY PEOPLE? Good greif get off your damn computer chairs and get a life if you want to complain that much about this video.
It's better than 99% of the crap you people could or do create I bet.
First World Problems.
It's better than 99% of the crap you people could or do create I bet.
First World Problems.