Apple Store in Amsterdam Evacuated, Likely After iPad Battery Overheated

Discussion in 'iOS Blog Discussion' started by MacRumors, Aug 19, 2018.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Dutch media is reporting that an Apple Store at Leidseplein in Amsterdam was briefly evacuated today, likely after an iPad battery overheated.

    Image Credit: AS Media

    At 2:20 p.m. local time on Sunday afternoon, the Amsterdam fire department tweeted that crews were on the scene. The tweet added that there was "no smoke" at the store, but "three people with breathing problems."

    A spokesperson for the fire department said "there is probably a leaking battery pack," according to Dutch broadcaster AT5 and NH Nieuws. The incident was also reported by Dutch blog iCulture, which alerted us to the story.

    Employees immediately placed the iPad in a container with sand, and the store was evacuated as a precaution, according to the reports. The three people who suffered breathing issues were treated on site by ambulance workers.

    The breathing issues may have been prompted by chemical vapors or other irritating substances emanating from the iPad battery, according to the Amsterdam fire department, which aired out the store while it was evacuated.

    Fortunately, there does not appear to have been any significant injuries or damage. At around 3:00 p.m. local time, employees and customers were allowed to re-enter the store as usual, according to the reports.

    It's unclear if the iPad battery pack was an official part from Apple or an aftermarket replacement, or if the potential overheating was the result of improper handling during servicing by a Genius Bar technician.

    Earlier this year, an Apple Store in Zurich was evacuated following a similar incident with an overheated iPhone battery.

    All in all, these incidents are quite rare, but a very small percentage of lithium-ion batteries do pose a risk of overheating, swelling, and bursting open. Without additional details, it's hard to pinpoint the exact cause.

    We'll update this article if Apple comments on the incident.

    Article Link: Apple Store in Amsterdam Evacuated, Likely After iPad Battery Overheated
  2. donlab macrumors 6502


    Jun 3, 2004
    Bucket of sand! Good idea, will have one ready the next time I swap an idevice battery.
  3. TallGuyGT macrumors regular


    Aug 8, 2011
    Is Apple sourcing batteries from Samsung now? I wonder if this will be featured in Samsung’s next Ingenious ad. :rolleyes:
  4. syklee26 macrumors 6502

    Jul 26, 2005
    Must have been sourced from the “red light” district
  5. JessicaRose304 macrumors newbie


    Aug 19, 2018
    It's standard procedure. I work for a UK AASP and all apples service manuals instruct you to have sand available when handling parts or devices that could suffer a thermal event. I've seen it used and it actually works really well to smother the battery / device and stop a runaway event.
  6. Internet Enzyme macrumors 6502

    Internet Enzyme

    Feb 21, 2016
    Scratches the hell out of the ipad tho. Which matters on a device that’s battery is exploding
  7. Gilligan's last elephant macrumors 6502a

    Aug 4, 2016
    A thermal event is classic corporate speak :)
  8. rcooked macrumors regular

    Feb 3, 2015
  9. BootsWalking macrumors 6502a

    Feb 1, 2014
    Hey Siri, you're on fire.

    "Here's an article discussing a boar that's tired."
  10. JessicaRose304 macrumors newbie


    Aug 19, 2018
    Sorry, you get so used to speaking like it. I don't think it would go down too well if I came out of the service areas and shouted "Did someone order their iPad extra crispy?" ;)
  11. miniroll32 macrumors 65816


    Mar 28, 2010
    Knowing how the hierarchy at Apple works today, TC will probably be the last person to find out.
  12. lec0rsaire macrumors 6502a

    Feb 23, 2017
    My God, now we have terrorist iPads! Just wait until they use ML to coordinate! Funny how they don’t say if it was a mini, 9.7, 10.5 or 12.9! We must know who did this!
  13. flyinmac macrumors 68040


    Sep 2, 2006
    United States
    iPad warranty immediately voided...

    Apple: “Sorry, we don’t warrant devices which have been immersed in sand. We found particles of dirt and sand inside your device when we opened it to examine the battery.”

    Customer: “But you did that”

    Apple: “We don’t recall the incident that you speak of. Apple products do not have those kinds of battery issues. Your battery problem was caused by corrosive chemicals in the dirt we found in the contacts.”
  14. ApfelKuchen macrumors 68030

    Aug 28, 2012
    Between the coasts
    It certainly is. But then, a more incendiary term would only inflame emotions. :)

    Seriously, if you have a location crowded with members of the general public, the staff often uses code words in order to avoid a general panic. The security/public safety staff at a stadium or airport has a whole list of such code words. Each conveys specific meaning and triggers specific procedures.

    In this specific example someone announces, "Thermal event." The staff knows exactly what's happening, and they take well-rehearsed steps to address the specific problem. (They bury the thing in sand, isolating and dampening the runaway chemical reaction while it runs its course. Traditional fire extinguishers are ineffective for this kind of thing - they're designed to temporarily deny oxygen to open flames.) Staff can then evacuate the area without risking the panic that might ensue if they'd simply shouted "FIRE!"
  15. motorazr macrumors 6502


    Oct 24, 2006
    The Frozen Waste...wait. Duluth, Minnesota.
    Thermal runaway event is the technically correct term for a battery which is suddenly venting, shooting sparks, flame, etc. Apple just skips the runaway and says dump sand on it :eek:
  16. Aston441 macrumors 6502a

    Sep 16, 2014
    My original 5s battery burst and destroyed the phone. Apple said they'd replace the phone for $350. They can go to Hades.
  17. Zance macrumors newbie

    May 27, 2016

    Why is there a post about this? This isn’t rare at all.
  18. Sevanw macrumors 65816


    Sep 13, 2014
    This isn't as uncommon as some would like to think. Look at all the swollen battery issue with all of Apple's devices. Lots are reported in the beginning, but then the push immediately dies. That's the difference when it comes news like this in the tech industry. When negative news happens to Android OEMs, it gets pushed by everyone. Android websites and Android users take no prisoners when it comes to trashing Android OEMs. They are very critical of negative experiences with their Android devices. They will just keep pushing the story forever. For some crazy reason, Apple users go out of their way to protect Apple's image. They try their hardest to hide when they have warranty claims and negative experiences with any of their Apple devices. Only to get busted through a slip of the tongue by a partner or themselves. I don't know a single person who owns Apple devices that has not done this. It's not like they don't complain about any other product or service they pay for when they have a bad experience. But for whatever reason, Apple users have a very protective attitude with Apple. Very creepy. Maybe Android users having so much choice allows them to be more open with their experiences.
  19. Lloydbm41 macrumors 68040


    Oct 17, 2013
    Central California
    As long as there are Li-Ion batteries powering electronic devices, regardless of the OEM, this type of event will continue to happen.
  20. Cankoda macrumors regular


    Feb 21, 2011
    Where where you when bendgate happened, when the iPhone throttling happned, when the MacBook throttling happened. Apple users complain plenty, maybe they’re just happier and more satisfied with the service they get over android OEMs. Just a thought
  21. Kabeyun macrumors 65816


    Mar 27, 2004
    Eastern USA
  22. FourDegrees macrumors member

    Jan 25, 2017
    Maybe you don't have too many friends then. I know many people with Apple devices. Not a single one of them has mentioned any instance of problems with batteries. I'm one of them.
  23. bLackjackj macrumors member

    Nov 14, 2016
    They alzo risk a major lawsuit if they are using stupid terminology to cover the fact that there is a fire & someone dies.

    Its a normal retail shop for goodness sake, this isn't a 100 000 seat superdome.
  24. Sevanw macrumors 65816


    Sep 13, 2014
    You just proved my point. Your knee-jerk reaction to protect Apple's image, got in the way of your reading comprehension skills. But I'll give you a chance for a do-over. Take a look at what you quoted, and then take your Apple Defense mode from "Auto" to "Pause", and I'm sure you'll see what I was actually referring to. Good luck. I'm rootin' for ya.
  25. Scooz macrumors regular

    Apr 9, 2012
    That‘s level 2 from Steve‘s escalation event system:

    Apple -> Thermal -> Nuclear

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