I had my optical drive fail in my Late 2008 MBP. I dropped it off 5 days ago and was told it would be a 3-5 day wait, and the kid I left it with specifically said "Good, we have that drive in stock, I'll attach this sticker for your order so it's reserved for your repair." He also stated that it was more likely to take 3 days, since it's such a simple repair. Well, I called in on the 5th day and asked to speak to a manager. One wasn't available. I called back about 2 hours later and asked to speak to a manager and got to speak to one. I inquired about the status of my repair asking what is taking so long, and explained that I take online classes and am stuck in the hospital through the weekend. She responds saying that they don't have the part in stock. So I told her what the Genius had said, and she got all defensive and had an attitude saying that if I don't like it, to have it picked up unrepaired. Now, they're saying it's going to be another 5-7 days. Keep in mind this is for a simple ODD replacement which they had the part in stock! So my question is what would you all do in this situation? I thought the point of paying a premium for Apple laptops was to get a better quality machine, and great support. So far my experience with their support has been horrible. Is there anything I can do or another number I can call to complain and get additional help?