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Apple Store looked at pornography on my MacBook Pro

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B

BluAffiliate

macrumors 6502
Original poster
Feb 16, 2010
376
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Hello,
I recently had to give up my macbook pro for some repairs and noticed that the device was used while I was gone (I didn't set up a password because I live alone and it saves me time). I didn't think it would need to be powered on because the repairs were hardware in nature.

To make a long story short it looks like the repair technicians used my laptop to look at pornography.

Not sure how I feel about this, strangely violated. No I'm not going to try to contact Apple or anything but I could use some support in this moment of turmoil.

Thank you.
 
Might it have simply been a popup?

What specific evidence do you have that suggests this?

Of course they would need to power the machine on after a hardware repair.
 
They used your laptop to surf porn or looked at the porn already existing on your hard drive? :p

For me, I would just clear my history and move on, as that seems like the least of your issues. And maybe check that none of your privacy has been compromised (stolen passwords, mischief posts made on forums using your ID etc). Just to be safe, you may want to change all your passwords as well.
 
They probably just needed a random site to test your computer. Might as well be porn.
 
It shows you're not dealing with professionals. I'd speak up about it. They can easily pin it down to the person working on your machine. No one wants to have some moron working for them doing this. It will happen again and again. You should speak up.
 
calderone said:
Might it have simply been a popup?

What specific evidence do you have that suggests this?

Of course they would need to power the machine on after a hardware repair.
Click to expand...

When I turned on google chrome and went to type in youtube the browser bar revealed the website youjizz was recently typed in. Since I don't look at porn anymore (long story short I had some issues and have since quit cold turkey) this was really fishy. I then looked through my history and noticed the computer was in use during this time (the computer was in the shot for these couple of days so I know it was accessed there) and accessed multiple videos on the youjizz website.

I'm not angry and I'm not trying to get anyone fired but need a moment to gather and understand my situation.
 
Anyone doing that on a customer's machine should absolutely be fired, as they can't be trusted with your machine. You should speak up about it.
 
BluAffiliate said:
When I turned on google chrome and went to type in youtube the browser bar revealed the website youjizz was recently typed in. Since I don't look at porn anymore (long story short I had some issues and have since quit cold turkey) this was really fishy.
Click to expand...

This is how I know something is up. No one can stop watching porn.
 
I would speak up.

If you have solid evidence that this was done whilst your MacBook was in the apple store.

It is amazingly unprofessionally for them.

Imagine, if your partner was to look at your history (for whatever reason), saw porn there, and this caused problems in your relationship.

If the techs at apple had done it, and erased history, then fine, this thread wouldn't even be here!!
 
BluAffiliate said:
When I turned on google chrome and went to type in youtube the browser bar revealed the website youjizz was recently typed in. Since I don't look at porn anymore (long story short I had some issues and have since quit cold turkey) this was really fishy. I then looked through my history and noticed the computer was in use during this time (the computer was in the shot for these couple of days so I know it was accessed there) and accessed multiple videos on the youjizz website.

I'm not angry and I'm not trying to get anyone fired but need a moment to gather and understand my situation.
Click to expand...


(There's actually a site called youjizz? That's hysterical.)

I'd say: call up your browser history showing what sites were visited during the time your machine was in the Apple Store's possession. Print it out. Take that into the store, calmly ask for the manager, and show him/her what you discovered. Be professional throughout. Don't stomp and scream, just make it clear that you want his assurance that his employees won't pollute other customers' computers with that stuff.

It's the golden rule at work. If I were the manager, I'd want to know about that and would stomp on it straightaway. You're doing them a favor that could prevent actual lawsuits from other customers.

Naturally, most folks you tell this tale to will smirk and suggest you were the one doing the browsing. Showing that the time the sites were accessed coincided with the Apple Store's possession of the machine is key.
 
ljbcjehbejhkbcjehfbc *Sorry had to wipe something off the keyboard*.

Btw, Mr.BluAffiliate please come back to the store, and we would be happy to replace or clean your machine free of charge. :apple:
 
This is kind of an embarrassing situation for me as well so I don't know if I'd be comfortable confronting them about it. I guess I just need some time to reflect and hopefully move on.
 
BluAffiliate said:
When I turned on google chrome and went to type in youtube the browser bar revealed the website youjizz was recently typed in. Since I don't look at porn anymore (long story short I had some issues and have since quit cold turkey) this was really fishy. I then looked through my history and noticed the computer was in use during this time (the computer was in the shot for these couple of days so I know it was accessed there) and accessed multiple videos on the youjizz website.

I'm not angry and I'm not trying to get anyone fired but need a moment to gather and understand my situation.
Click to expand...

hmm, i'm going to need to visit that site to get a better understanding of this situation.

that is very sketchy, but if you bring it up I would do it by phone. imagine going into the apple store and shouting about finding porn in your browser history.
 
My biggest problem right now is I don't feel safe/comfortable using that macbook pro anymore because I feel it's dirty somehow. I've been looking for a good keyboard cover but I am not sure if that is enough to make my feelings go away.
 
BluAffiliate said:
My biggest problem right now is I don't feel safe/comfortable using that macbook pro anymore because I feel it's dirty somehow. I've been looking for a good keyboard cover but I am not sure if that is enough to make my feelings go away.
Click to expand...

You should walk in the store when it's busy, ask for a manager, and say exactly that.
 
BluAffiliate said:
My biggest problem right now is I don't feel safe/comfortable using that macbook pro anymore because I feel it's dirty somehow. I've been looking for a good keyboard cover but I am not sure if that is enough to make my feelings go away.
Click to expand...

Tell them that. Anyone looking at porn on someone's laptop while it's out for repair, should be fired. Call and talk to a manager, and have them look into it.

Best of luck. Dave.
 
after a visit to the apple store recently i received an email asking me to rate my experience and write any comments i had. for reasons i won't go into i mentioned some negatives that i experienced and the next day got a call from the manager asking me to reiterate what happened, which i did. i was rewarded with a $279 software pkg. very nice. and my issue wasn't anything like what mr. winky had. so yes they are interested in straightening out personnel issues. so you should def report it
 
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