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Apple store making me choose a different text messaging plan
- Thread starter billhelm
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same thing happened to me i just choose unlimited for 20 bucks and will resolve it with att when i get the phone since i was on 10 dollar unlimited
Maybe they are grandfathering in the unlimited data but not the texting plans which are no longer currently offered? I changed my text plan a while back to one that is still offered and I did not have to choose a different option.
I have the $5 texting plan and the Apple Store brought it over and let me keep it, no problem.
Last year during the 4S launch we had this issue with AT&T's website; for some buyers they were offering only "No Plan" or "Unlimited". Turns out if you chose "No Plan", that secretly meant "Keep my existing plan". I am NOT advocating that you choose that this year, just giving you my experience.
I was one of the unlucky ones who ordered my 4S through AT&T's website last year and they just took my $5 texting plan away without even giving me a choice.
I have to say though, it was no trouble to get it back once I got them on the phone. I imagine they're a lot more amenable to restoring deprecated text plans than unlimited data plans.
Last year during the 4S launch we had this issue with AT&T's website; for some buyers they were offering only "No Plan" or "Unlimited". Turns out if you chose "No Plan", that secretly meant "Keep my existing plan". I am NOT advocating that you choose that this year, just giving you my experience.
I was one of the unlucky ones who ordered my 4S through AT&T's website last year and they just took my $5 texting plan away without even giving me a choice.
I have to say though, it was no trouble to get it back once I got them on the phone. I imagine they're a lot more amenable to restoring deprecated text plans than unlimited data plans.
Mine made me change from Unlimited data to 3GB data on Apple.com... Gonna raise hell with AT&T tomorrow.
Shouldn't have any trouble keeping your existing messaging plan by just giving AT&T a call. I'm on the $10/month Unlimited messaging and selected the $20/month plan on the Apple Store so I will call AT&T after I receive my iPhone 5 to fix any changes to my current plan.
I just got through Apple's site while keeping my unlimited data and $5/200 text message plan. Had no problem at all
What I DO have a problem with is the whole time during the order it said the phone would deliver 9/21 and then immediately after placing the order it said it "available to ship in 2 weeks". Pretty annoying as I continually refreshed for 45 minutes to get in and as ordered as soon as I was able to get in.
What I DO have a problem with is the whole time during the order it said the phone would deliver 9/21 and then immediately after placing the order it said it "available to ship in 2 weeks". Pretty annoying as I continually refreshed for 45 minutes to get in and as ordered as soon as I was able to get in.
Unfortunately not.
I used the Apple Store App and it left my $15 unlimited texting on. Although I'm debating calling in and cancelling it anyway.
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Is that 200 messages a month? That cant be enough surely?
With iMessage and other alternatives to texting these days, it's MORE than enough. My friends are starting to delete their texting plans. Planning to join them.
Is that 200 messages a month? That cant be enough surely?
Not a heavy user... And I mostly use iMessage or google voice.
i'm having the same issue via the web and iphone app. so frustrating as i don't want to change my text plan. It recognized my old unlimited data plan but not the 200 text messages plan. i'll be keeping an eye on this thread before ordering for sure. not ordering until this gets sorted out for sure.
update: even better, apple.com can't process my order since my billing address "isn't a valid shipping address - please visit an apple store to order your phone" - which is awesome since the closest one is f'n 140 miles away.
update: even better, apple.com can't process my order since my billing address "isn't a valid shipping address - please visit an apple store to order your phone" - which is awesome since the closest one is f'n 140 miles away.
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Had the same thing happen with me this AM with trying to order through the apple store. I just picked the per message plan. Will plan on calling ATT though to find out what the story is for sure before activiating my phone. I definitely don't want to lose my 200/5$ plan as that is all I need with all the iMessaging I use. At least my unlimited data was not an issue.
yep, that's what I'm getting this morning for text messaging with AT&T's site after trying again. They're also trying to get me to switch from my $25.00 2GB data plan to the 30.00 3 GB plan. (although strangely, they did offer me the FAN discount on it, which they never have before)
I have a FAN discount and it kicks me to the premiere site, which I think complicates some of this stuff.
Like you I also have the $5/200 msg grandfathered plan.
When I placed my order on the Apple store (just a few minutes after it went live), it let me keep my $25/2GB data plan, but for texts the only options were pay per use or $20/unlimited.
Since most of my family and friends are on iMessage, I rarely use more than 20 or so texts per month, so if I lost the $5/200 plan it might actually save me a little money, but I'd prefer to keep it anyway. Let's hope it stays on or AT&T can add it back on after I activate the new phone. I definitely don't need unlimited texts or even voice, so the share everything plans would cost me significantly more.
I find it very odd to see the number of different experiences people had on the Apple store with AT&T... some were forced to upgrade or change their data plan while others were able to keep their old plans, some were offered to keep the $5/200 msg plan while others were forced to change, etc. It seems very inconsistent for an Apple experience.
When I placed my order on the Apple store (just a few minutes after it went live), it let me keep my $25/2GB data plan, but for texts the only options were pay per use or $20/unlimited.
Since most of my family and friends are on iMessage, I rarely use more than 20 or so texts per month, so if I lost the $5/200 plan it might actually save me a little money, but I'd prefer to keep it anyway. Let's hope it stays on or AT&T can add it back on after I activate the new phone. I definitely don't need unlimited texts or even voice, so the share everything plans would cost me significantly more.
I find it very odd to see the number of different experiences people had on the Apple store with AT&T... some were forced to upgrade or change their data plan while others were able to keep their old plans, some were offered to keep the $5/200 msg plan while others were forced to change, etc. It seems very inconsistent for an Apple experience.
I blame AT&T since it's their data that's feeding it.
I'm just waiting til I can go into a store and deal with a human after the initial rush is over at this point. It's not worth it to risk my grandfathered plans so I can get the iPhone on launch day.
My texting plan is $10 for 1000 and there was no problem with keeping my unlimited data...try giving them a call?