Apple store pissed me off ...I need help or any advice

Discussion in 'iPad' started by eseminario, Mar 31, 2011.

  1. eseminario macrumors member

    Joined:
    Mar 4, 2010
    #1
    :mad:
    I've placed my order on March 11, same launch day....it was scheduled for shipping on April 1st and delivery April 8th...and today...one day before the shipping date, my orders appears like 'cancelled'... I called apple and the girl told me that they werent able to charge y credit card so it was cancelled...but it was!!! my credit card was already charged!!! this is amazing...frustrating...
    She said I should call my bank and find out what happened...and she could place a new order for delivery by the end of April... is she crazy? after almost a month waiting for my iPad 2 this is unbelievable... I don't know if there is a ail where I ca fill a claim... What can I do?
     
  2. funkeruski macrumors regular

    Joined:
    Apr 3, 2010
    #2
    Go find one at BB, Target, Wal Mart, Radio Shack, or an Apple store.

    Edit. Sorry misread your post. Call your CC company. Then go find it at another place.
     
  3. eseminario thread starter macrumors member

    Joined:
    Mar 4, 2010
    #3
    oh that's easy.... every store is sold out or forever lines....

    I will only stay in the US from april 9 to 17, that's whay I've placed my order on time...
     
  4. funkeruski macrumors regular

    Joined:
    Apr 3, 2010
    #4
    What zip code are you in? Have you tried the Target inventory checker?
     
  5. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #5
    So you are blaming Apple for your credit card problem?
     
  6. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #6
    Your CC was not charged, it was just authorized by Apple. Your CC/bank may have "charged" your card as a precaution but released the funds after a couple of days. If Apple went to ship and could not get your CC/Bank approved/charged then your beef is with yourself or your bank but NOT Apple.
     
  7. LightSpeed1 macrumors 6502a

    LightSpeed1

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    Location:
    Washington D.C.
  8. eseminario thread starter macrumors member

    Joined:
    Mar 4, 2010
    #8
    20164

    every store is sold out... some bb appears like 'in store only' but when you go there, there isnt.
     
  9. ravenas macrumors regular

    Joined:
    Sep 24, 2010
    #9
    Wait, are you still showing a charge for the iPad on your credit card? If so, file a claim with your credit card company immediately. No way should you be liable for goods not delivered.

    As for how to acquire an iPad2, I think your best bet now is to keep any eye on those online inventory trackers. There has been some more stock appearing in local stores. It seems like the resell market is starting to level out.

    Sorry this happened. I'd be furious too. Only problem for Apple is that they have a long queue of shipping orders right now. Perhaps if you managed to escalate to a manager you might get some help, but I doubt there's much they can do now.
     
  10. eseminario thread starter macrumors member

    Joined:
    Mar 4, 2010
    #10
    So you think its a great customer service to cancel an order for 'cc problems' without notification to the customer? or maybe you are an Apple employee?
     
  11. eseminario thread starter macrumors member

    Joined:
    Mar 4, 2010
    #11
    That's exactly what I'm gonna do, I'm sure y bank will refund my money, but that doesn't bring me the iPad on time... I hope next weekend I could get one at any store. Thank you
     
  12. mrdave543 macrumors member

    Joined:
    Mar 23, 2011
    #12

    Sorry but this is just funny. While I agree you should have gotten an email notification from Apple stating that there was a problem with your CC, but I definitely don't fault a company for canceling the order if they arent 100% they are getting paid...

    should they have shipped it to you and hope your CC gets fixed, just to have "great customer service"?

    Sounds like its your credit card company or your own fault.
     
  13. spooky2k macrumors 6502a

    #13
    Call your bank and find out what happened. Call Apple and relay that info to them. Complain in a calm and understanding manner and see what happens. Seems to me like something on your banks end butted heads with something on Apples end.
     
  14. Stetrain macrumors 68040

    Joined:
    Feb 6, 2009
    #14
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

    My guess is that what you thought was your credit card being charged was just an authorization hold that went away after a few days. When it shipped they tried to run the actual charge through, which failed for some reason.
     
  15. Chupa Chupa macrumors G5

    Chupa Chupa

    Joined:
    Jul 16, 2002
    #15
    I take it you are not a U.S. resident. If that is the case did you inform your CC that items shipped to whatever address you gave Apple is valid? If not, that is probably why your charge was declined. It's a typical security measure.

    Alternatively, Apple may have detected that your billing address was not U.S., which is a requirement to order from the U.S. store.
     
  16. cburton macrumors regular

    Joined:
    Jul 17, 2008
    #16
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  17. eseminario thread starter macrumors member

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    Mar 4, 2010
    #17
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; es-es) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

    Excuse me? I am not asking for a gift from apple, I'm asking for customer service. If they at least mail me before cancelling my order, I could fix the problem with my bank.
     
  18. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #18
    That's strange. They always call me if there is a problem with an online order like address mis-match or something. I've never had them just cancel the order. Maybe it's an iPad thing.

    Cheers,
     
  19. eseminario thread starter macrumors member

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    Mar 4, 2010
    #19
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    Thanks man.
     
  20. gquiring macrumors regular

    gquiring

    Joined:
    Oct 19, 2007
    Location:
    SC
    #20
    I can't believe some defend Apple's standing here. Even if his credit card was denied they could have put his iPad on hold for let's say 3 days. If the card holder could not resolve the problem in that time frame then release the iPad to the next customer. It's beyond reason to send him to the end of the line.
     
  21. eastercat macrumors 68040

    eastercat

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    Mar 3, 2008
    Location:
    PDX
    #21
    Call your credit card company. Tell them they're the reason your ipad shipment was cancelled and you want to know why.
     
  22. eseminario thread starter macrumors member

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    Mar 4, 2010
    #22
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    Great info.
    Thanks man
     
  23. eseminario thread starter macrumors member

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    #23
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    Thank god somebody here understand my problem!
     
  24. TheWheelMan macrumors 6502a

    TheWheelMan

    Joined:
    Mar 15, 2011
    #24
    We only know one side of the story, here. Not saying that there's more to it than what we've been told, but I think it's just as unreasonable to assume that Apple didn't have a very good reason for handling it the way they did. If they assumed that his credit was no good (rightly or not), I see no reason why a company with perhaps millions of people with perceived to be good credit waiting for iPads wouldn't put someone they think has bad credit to the back of the line.

    Now if they did make a mistake and it was proven to them, then they should put him at the very front of the line to make it up to him.
     
  25. eseminario thread starter macrumors member

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    Mar 4, 2010
    #25
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; es-es) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

    Exactly.
    My banker said it was a double try from apple to charge the same ammount of money in one minute, so they block it. It seems like their system tried to charge twice maybe because of a network problem or something like that. I understand it, but at least call me or email me.. Let me know the problem.
     

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