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Apple store pissed me off ...I need help or any advice

E

eseminario

macrumors member
Original poster
😡
I've placed my order on March 11, same launch day....it was scheduled for shipping on April 1st and delivery April 8th...and today...one day before the shipping date, my orders appears like 'cancelled'... I called apple and the girl told me that they werent able to charge y credit card so it was cancelled...but it was!!! my credit card was already charged!!! this is amazing...frustrating...
She said I should call my bank and find out what happened...and she could place a new order for delivery by the end of April... is she crazy? after almost a month waiting for my iPad 2 this is unbelievable... I don't know if there is a ail where I ca fill a claim... What can I do?
 
Go find one at BB, Target, Wal Mart, Radio Shack, or an Apple store.

Edit. Sorry misread your post. Call your CC company. Then go find it at another place.
 
Your CC was not charged, it was just authorized by Apple. Your CC/bank may have "charged" your card as a precaution but released the funds after a couple of days. If Apple went to ship and could not get your CC/Bank approved/charged then your beef is with yourself or your bank but NOT Apple.
 
Wait, are you still showing a charge for the iPad on your credit card? If so, file a claim with your credit card company immediately. No way should you be liable for goods not delivered.

As for how to acquire an iPad2, I think your best bet now is to keep any eye on those online inventory trackers. There has been some more stock appearing in local stores. It seems like the resell market is starting to level out.

Sorry this happened. I'd be furious too. Only problem for Apple is that they have a long queue of shipping orders right now. Perhaps if you managed to escalate to a manager you might get some help, but I doubt there's much they can do now.
 
Julien said:
Your CC was not charged, it was just authorized by Apple. Your CC/bank may have "charged" your card as a precaution but released the funds after a couple of days. If Apple went to ship and could not get your CC/Bank approved/charged then your beef is with yourself or your bank but NOT Apple.
Click to expand...

So you think its a great customer service to cancel an order for 'cc problems' without notification to the customer? or maybe you are an Apple employee?
 
ravenas said:
Wait, are you still showing a charge for the iPad on your credit card? If so, file a claim with your credit card company immediately. No way should you be liable for goods not delivered.

As for how to acquire an iPad2, I think your best bet now is to keep any eye on those online inventory trackers. There has been some more stock appearing in local stores. It seems like the resell market is starting to level out.

Sorry this happened. I'd be furious too. Only problem for Apple is that they have a long queue of shipping orders right now. Perhaps if you managed to escalate to a manager you might get some help, but I doubt there's much they can do now.
Click to expand...

That's exactly what I'm gonna do, I'm sure y bank will refund my money, but that doesn't bring me the iPad on time... I hope next weekend I could get one at any store. Thank you
 
eseminario said:
So you think its a great customer service to cancel an order for 'cc problems' without notification to the customer? or maybe you are an Apple employee?
Click to expand...


Sorry but this is just funny. While I agree you should have gotten an email notification from Apple stating that there was a problem with your CC, but I definitely don't fault a company for canceling the order if they arent 100% they are getting paid...

should they have shipped it to you and hope your CC gets fixed, just to have "great customer service"?

Sounds like its your credit card company or your own fault.
 
eseminario said:
😡
I've placed my order on March 11, same launch day....it was scheduled for shipping on April 1st and delivery April 8th...and today...one day before the shipping date, my orders appears like 'cancelled'... I called apple and the girl told me that they werent able to charge y credit card so it was cancelled...but it was!!! my credit card was already charged!!! this is amazing...frustrating...
She said I should call my bank and find out what happened...and she could place a new order for delivery by the end of April... is she crazy? after almost a month waiting for my iPad 2 this is unbelievable... I don't know if there is a ail where I ca fill a claim... What can I do?
Click to expand...

Call your bank and find out what happened. Call Apple and relay that info to them. Complain in a calm and understanding manner and see what happens. Seems to me like something on your banks end butted heads with something on Apples end.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

My guess is that what you thought was your credit card being charged was just an authorization hold that went away after a few days. When it shipped they tried to run the actual charge through, which failed for some reason.
 
eseminario said:
oh that's easy.... every store is sold out or forever lines....

I will only stay in the US from april 9 to 17, that's whay I've placed my order on time...
Click to expand...

I take it you are not a U.S. resident. If that is the case did you inform your CC that items shipped to whatever address you gave Apple is valid? If not, that is probably why your charge was declined. It's a typical security measure.

Alternatively, Apple may have detected that your billing address was not U.S., which is a requirement to order from the U.S. store.
 
eseminario said:
20164

every store is sold out... some bb appears like 'in store only' but when you go there, there isnt.
Click to expand...

Availability at Targets in your area ...

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Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; es-es) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

mrdave543 said:
eseminario said:
So you think its a great customer service to cancel an order for 'cc problems' without notification to the customer? or maybe you are an Apple employee?
Click to expand...


Sorry but this is just funny. While I agree you should have gotten an email notification from Apple stating that there was a problem with your CC, but I definitely don't fault a company for canceling the order if they arent 100% they are getting paid...

should they have shipped it to you and hope your CC gets fixed, just to have "great customer service"?

Sounds like its your credit card company or your own fault.
Click to expand...

Excuse me? I am not asking for a gift from apple, I'm asking for customer service. If they at least mail me before cancelling my order, I could fix the problem with my bank.
 
eseminario said:
So you think its a great customer service to cancel an order for 'cc problems' without notification to the customer? or maybe you are an Apple employee?
Click to expand...

That's strange. They always call me if there is a problem with an online order like address mis-match or something. I've never had them just cancel the order. Maybe it's an iPad thing.

Cheers,
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; es-es) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

panzer06 said:
eseminario said:
So you think its a great customer service to cancel an order for 'cc problems' without notification to the customer? or maybe you are an Apple employee?
Click to expand...

That's strange. They always call me if there is a problem with an online order like address mis-match or something. I've never had them just cancel the order. Maybe it's an iPad thing.

Cheers,
Click to expand...

Thanks man.
 
I can't believe some defend Apple's standing here. Even if his credit card was denied they could have put his iPad on hold for let's say 3 days. If the card holder could not resolve the problem in that time frame then release the iPad to the next customer. It's beyond reason to send him to the end of the line.
 
Call your credit card company. Tell them they're the reason your ipad shipment was cancelled and you want to know why.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; es-es) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

cburton said:
eseminario said:
20164

every store is sold out... some bb appears like 'in store only' but when you go there, there isnt.
Click to expand...

Availability at Targets in your area ...

Reston
12197 Sunset Hills Rd (4 miles away)
Reston, VA 20190
703-478-0770
Inventory current as of 3 minutes ago.
WiFi 16GB White: Limited Availability

Chantilly
14391 Chantilly Crossing Ln (8 miles away)
Chantilly, VA 20151
571-262-0020
Inventory current as of 3 minutes ago.
Verizon 64GB White: Limited Availability

Falls Church
6100 Arlington Blvd (17 miles away)
Falls Church, VA 22044
703-237-8118
Inventory current as of 1 minute ago.
AT&T 16GB White: Available
WiFi 64GB White: Limited Availability

Springfield
6600 Springfield Mall (20 miles away)
Springfield, VA 22150
703-921-0220
Inventory current as of 1 minute ago.
WiFi 32GB Black: Limited Availability
WiFi 64GB White: Limited Availability

Prince Georges Plaza
3500 East West Hwy Ste 1200 (24 miles away)
Hyattsville, MD 20782
301-955-0005
Inventory current as of 1 minute ago.
WiFi 64GB White: Limited Availability

Potomac Mills
2460 Prince William Pkwy (25 miles away)
Woodbridge, VA 22192
703-490-3242
Inventory current as of 1 minute ago.
Verizon 64GB White: Available

Columbia
6111 Dobbin Rd (34 miles away)
Columbia, MD 21045
410-290-1123
Inventory current as of 2 minutes ago.
WiFi 16GB White: Limited Availability

Annapolis
1911 Towne Centre Blvd (46 miles away)
Annapolis, MD 21401
443-837-3540
Inventory current as of 1 minute ago.
WiFi 16GB Black: Available

Chambersburg
913 Norland Ave (66 miles away)
Chambersburg, PA 17201
717-709-2062
Inventory current as of 25 seconds ago.
AT&T 64GB White: Available
Click to expand...

Great info.
Thanks man
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; es-es) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

gquiring said:
I can't believe some defend Apple's standing here. Even if his credit card was denied they could have put his iPad on hold for let's say 3 days. If the card holder could not resolve the problem in that time frame then release the iPad to the next customer. It's beyond reason to send him to the end of the line.
Click to expand...

Thank god somebody here understand my problem!
 
gquiring said:
I can't believe some defend Apple's standing here. Even if his credit card was denied they could have put his iPad on hold for let's say 3 days. If the card holder could not resolve the problem in that time frame then release the iPad to the next customer. It's beyond reason to send him to the end of the line.
Click to expand...

We only know one side of the story, here. Not saying that there's more to it than what we've been told, but I think it's just as unreasonable to assume that Apple didn't have a very good reason for handling it the way they did. If they assumed that his credit was no good (rightly or not), I see no reason why a company with perhaps millions of people with perceived to be good credit waiting for iPads wouldn't put someone they think has bad credit to the back of the line.

Now if they did make a mistake and it was proven to them, then they should put him at the very front of the line to make it up to him.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; es-es) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

TheWheelMan said:
gquiring said:
I can't believe some defend Apple's standing here. Even if his credit card was denied they could have put his iPad on hold for let's say 3 days. If the card holder could not resolve the problem in that time frame then release the iPad to the next customer. It's beyond reason to send him to the end of the line.
Click to expand...

We only know one side of the story, here. Not saying that there's more to it than what we've been told, but I think it's just as unreasonable to assume that Apple didn't have a very good reason for handling it the way they did. If they assumed that his credit was no good (rightly or not), I see no reason why a company with perhaps millions of people with perceived to be good credit waiting for iPads wouldn't put someone they think has bad credit to the back of the line.

Now if they did make a mistake and it was proven to them, then they should put him at the very front of the line to make it up to him.
Click to expand...

Exactly.
My banker said it was a double try from apple to charge the same ammount of money in one minute, so they block it. It seems like their system tried to charge twice maybe because of a network problem or something like that. I understand it, but at least call me or email me.. Let me know the problem.
 
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