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Apple Store Refunds/Exchanges

JohnnyQuest

JohnnyQuest

macrumors 68000
Original poster
May 25, 2006
1,533
409
So I recently received the 500GB Time Capsule as a gift for my birthday. I was attempting to set it up for an entire day with no luck. I'm basically really fed up with it and just want to return it for store credit. Do you think my local Apple Store will do this? I'm pretty sure mine is defective but I also don't want to go through the hassle of an all-day setup process again. I read the warranty info and it says that a refund is possible, so I'm just trying to verify.
 
nintendude said:
You can return it but you're gonna need to pay a restocking fee
Click to expand...

Yeah I don't think that's totally true. If I hadn't opened the product and there wasn't anything wrong with it, I believe that is when one would have to pay a restocking fee. But mine doesn't work so I don't believe I have to.
 
FWIW, restocking only applies to open items returned for a refund. And again, not everything that Apple sells is subject to a restocking fee. Computers and iPods definitely are, but I don't know the full list.

There is no restocking fee to return an unopened item, so long as it's with the return window dates. :)
 
There is no restocking fee on Airport base stations opened or unopened. Anyways, do you have a receipt?? The Apple Store is pretty strict about returns without receipts, they're technically not even obligated to offer you a store credit without a receipt.
 
JohnnyQuest said:
So I recently received the 500GB Time Capsule as a gift for my birthday. I was attempting to set it up for an entire day with no luck. I'm basically really fed up with it and just want to return it for store credit. Do you think my local Apple Store will do this? I'm pretty sure mine is defective but I also don't want to go through the hassle of an all-day setup process again. I read the warranty info and it says that a refund is possible, so I'm just trying to verify.
Click to expand...

That's interesting. Setting up a Time Capsule shouldn't take more than 5 minutes, at least according to people who I know who bought one. Maybe you should have posted here first for help with your setup problems.
 
Yeah unfortunately I did post but no one helped and the whole experience just pretty much sucked. I have the receipt, but it was ordered online. Will my local Apple Store take it you think?
 
JohnnyQuest said:
Will my local Apple Store take it you think?
Click to expand...
I'd call and ask your local store.

The policy is that returns from the online store need to be handled by the online store, but store managers have some discretion in this matter.
 
Products bought online can be returned to an Apple Retail store but you can ONLY get a store credit, but that's what you want anyways, so go for it.
 
Shouldn't be a restock fee on defective merch. You should just be able to get a refund, I'd think. But store credit isn't the end of the world.
 
Oh I'm perfectly fine with store credit. i'll probably just buy an iPhone :)
 
These items definitely have a restocking fee:

1. All iPods
2. All Apple TVs
3. iPhones
4. All Computers

Everything else just needs to be returned within 14 days, with a receipt or the credit card used to purchase it.

Keep in mind opened software and RAM cannot be returned.
 
1) there is no restocking fee for the time capsule.
2)you can buy an iPhone with a gift card.
3)I dont think you will get your money back from them if you bought it online. Ask a manager...
 
This is so stupid. If Apple doesn't let you return on-line purchases to their brick-and-mortar stores, then why don't they just make the on-line store a completely separate corporate entity ... if they do that, then people outside of California (or whereever i-store is located) could make purchases tax free.
 
aristobrat said:
FWIW, restocking only applies to open items returned for a refund. And again, not everything that Apple sells is subject to a restocking fee. Computers and iPods definitely are, but I don't know the full list.

There is no restocking fee to return an unopened item, so long as it's with the return window dates. :)
Click to expand...

ALSO, the restocking fee doesn't apply in the UK or Japan. However I'm not sure about other countries.
 
Here's an idea...
Why doesn't the OP contact Apple on the support line?

Systems have 90 days and most accessories have 30 days,
plus i think it's Toll-Free!
 
I went to the Apple Store yesterday and told them I wanted to return it for a refund. They apologized to me that the experience was bad and they said it wasn't a problem. The only issue was that since it was ordered online and with a credit card, it could not be refunded back to the card. So they gave me the option of mailing a check. So I accepted and they took my Time Capsule. Now I'm just waiting for the check in the mail...:)
 
JohnnyQuest said:
I went to the Apple Store yesterday and told them I wanted to return it for a refund. They apologized to me that the experience was bad and they said it wasn't a problem. The only issue was that since it was ordered online and with a credit card, it could not be refunded back to the card. So they gave me the option of mailing a check. So I accepted and they took my Time Capsule. Now I'm just waiting for the check in the mail...:)
Click to expand...

WOW, that's superb news!! Your check shouldn't take more than 14days.. from experience.
However in the event you don't get it, just call the store!

I'm so happy for you... but what will you buy?
 
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