Hi guys. I had a great experience at the Apple Store at The Domain in Austin that I thought you would appreciate. I blogged about it here, but here's the gist:
For at least a week, the earpiece speaker on my iPhone 3G started going out intermittently. I could switch over to speaker mode just fine but otherwise I could rarely hear the person on the other end when the phone was to my ear.
I took my phone in and consulted with a genius (Thanks, Lauren!) and she took my phone to a room in the back to inspect it. She came back a few minutes later and said it appeared that while the internal wires were Ok, she could tell the speaker was damaged. In addition, she noticed a 2.5-inch crack down the back, which was probably the result of me dropping it.
Even though my iPhone was three months out of warranty, she gave me a new phone. No cost. The whole experience took about 20 minutes.
I can sometimes be critical of Apple, but this was above and beyond. I'm buying all my Apple product from the Domain Apple Store now no matter what.
Has anyone had a similar experience? I wonder what the protocol is for replacing phones? I've heard many stories of people being turned away, or having to pay quite a bit of money for repairs on their iPhones. I wonder how or why some Geniuses are able to go above and beyond for some customers?
For at least a week, the earpiece speaker on my iPhone 3G started going out intermittently. I could switch over to speaker mode just fine but otherwise I could rarely hear the person on the other end when the phone was to my ear.
I took my phone in and consulted with a genius (Thanks, Lauren!) and she took my phone to a room in the back to inspect it. She came back a few minutes later and said it appeared that while the internal wires were Ok, she could tell the speaker was damaged. In addition, she noticed a 2.5-inch crack down the back, which was probably the result of me dropping it.
Even though my iPhone was three months out of warranty, she gave me a new phone. No cost. The whole experience took about 20 minutes.
I can sometimes be critical of Apple, but this was above and beyond. I'm buying all my Apple product from the Domain Apple Store now no matter what.
Has anyone had a similar experience? I wonder what the protocol is for replacing phones? I've heard many stories of people being turned away, or having to pay quite a bit of money for repairs on their iPhones. I wonder how or why some Geniuses are able to go above and beyond for some customers?
