So I was in an Apple store in Stonestown today returning iWork 08. The man next to me was purchasing an iPhone for his wife, and then asked the rep a question about his phone. He said that lately his battery has been running out much quicker in its last 50 percent and she asked him if he had it on him. He pulled it out, and me being a nosey customer looked down, and noticed he had three additional apps on the homescreen. Since I couldn't get a good look I assumed that he had hacked the iPhone and added these extras. The rep who was going through some settings did not even ask him about the extra apps or comment on them. She told him that she could replace the phone for him if he would like, or could refer him to apple support to fix the problem. I find this very odd, that Apple would exchange a phone that they know had been hacked. Has anyone else heard or seen anything like this??