apple store sucks!!

Discussion in 'iPhone' started by brun019822, Jun 23, 2009.

  1. brun019822 macrumors member

    Mar 30, 2006
    My wife went to the apple store today to buy my white 3G S 32 GB she told the apple guy she wanted a 32GB white iphone, the freaking guy came back with a white 16GB instead and scanned it into the computer when my wife realized it was the wrong one it was too late he couldnt go back and delete the transaction. Now im stuck with out a phone since the iphone got activated and the phone i was using got deactivated now there is a iphone at the apple store with my number. Att told me I have to wait until friday for everything to clear out. I just came back from a att store to get another sim card. my wife is very pissed off right now she waited 4 hours in line for nothing.
  2. BigOrangeSU macrumors regular

    Dec 22, 2008
    ummm why dont you go back to the apple store and talk with them? You should have mentioned it when you got the phone/signed the receipt.
  3. skubish macrumors 68030


    Feb 2, 2005
    Ann Arbor, Michigan
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A341 Safari/528.16)

    Honest mistake. Too bad it takes them so long to fix. I think it is better in most cases to get an iPhone at ATT
  4. Primejimbo macrumors 68040

    Aug 10, 2008
    The workers are human also. They probably been running around like mad the last week. It's sucks, but have you tried talking to the guy?
  5. SIUGRAD99 macrumors regular

    Jan 20, 2008
    It is always the stores fault no matter what, haven't you been reading all the B*tching that goes on in this forum? I mean his wife coudn't have possibly not mentioned that she wanted a 32gb and just maybe the store associate didn't ask so I guess that means they are even.

    Nope always the other persons fault. :rolleyes:
  6. doubleatheman macrumors 6502a


    May 27, 2009
    Yep, I will avoid the Walmart, bestbuy, mall kiosk, and Apple store hassle, and this is something I did even before I owned an iPhone.

    If your at the Att store and see a mistake, you tell them, and they fix it!
  7. brun019822 thread starter macrumors member

    Mar 30, 2006

    We did not signed anything all he did was scan it, my wife was in there for over an hour talking to them and they could not do anything. we called att and they can not do anything about it as far as they know i have a iphone 3gs which i dont. the freaking apple guy said that he didnt even look to see if it was a 16gb or 32gb when he went to the back to get the phone. I guess when they scan the phone their is nothing they can do about it to fix. When we called att customer service they said that he should of continued with the transaction swiped my card then do a return on it but I guess he didnt know about it.
  8. brun019822 thread starter macrumors member

    Mar 30, 2006

    no we are not even he knew that my wife wanted a 32GB but he went to the back got the first white iphone he saw in front of him
  9. brun019822 thread starter macrumors member

    Mar 30, 2006

    I know for now on im only going to att store. it messed up my whole day since i use my phone for work.
  10. brun019822 thread starter macrumors member

    Mar 30, 2006
    Do you guys think I should try to get a discount for all the hassle im going through? honestly if they dont give anything I wont be getting the iphone
  11. PNutts macrumors 601


    Jul 24, 2008
    Pacific Northwest, US
    Youch! I was going to mention that the SIM card would work in your old phone but it sounds like you already took care of it. Can you now go back to the Crapple Store and get your phone? It sounds like the next Valentines' Day needs to be epic.
  12. brun019822 thread starter macrumors member

    Mar 30, 2006

    No I cant they said I have to wait until friday but im sure this will drag on even longer!
  13. Torq macrumors regular

    Jun 8, 2009
    Something is not right in your description there at all.

    Your number is tied to the SIM and not the phone. For the iPhone's start-up activation lock the activation is tied to a combination of the SIM and the phones IMEI number.

    You can call in and get those items reassociated in about 5 minutes. I know, I have done it. I have had more than my fare share of activation joys with the various iPhones/SIMs I have for development, and the scenario you describe is easily remedied.

    Also, there was no reason at all that Apple could not simply have swapped the SIM to a new phone, reprocessed a 32 GB phone sale, and activated the SIM in that phone.

    If you had taken the SIM with your number back to your phone it also would have worked there. I frequently swap SIMs in and out of my Tilt and my iPhone without any issue at all.

    Either everyone involved is clueless, or there is something missing in that story.
  14. Ferris23 macrumors 68020

    Sep 24, 2007
    Sounds like your wife got an employee that didn't know what he was doing. I did an exchange last year the same day.

    I understand your wife probably has morals unlike myself, but if that happened to me I wouldn't leave the store until I had a 32GB in my hand, which would have been possible if she got someone who knew what they were doing.
  15. camarobh macrumors 6502

    Jul 17, 2007
    San Diego, CA
    It sucks that this happened to you and your wife, but Apple has processed millions of iPhone purchases and occasionally something will go wrong. I don't think you should demand or expect compensation of any kind. I have always found that if I express my disappointment and concerns in a logical, professional, calm way to someone in charge, more often than not the merchant I am dealing with will offer me some sort of compensation. I always make sure the right people know of any disappointment more for them to correct it than for me to get something free out of it. As a businessman I always want to know when expectations are not met so that I can correct it for the person telling me and for others that it may not have happened to just yet.
  16. brun019822 thread starter macrumors member

    Mar 30, 2006
    I agree with you but they told me they could not cancel the transaction when he tried to add the 32gb it was saying that i was not eligible to add a third line to my account since he had alrealdy scanned the 16 gb im in a family plan with 2 phones. att gave me a free sim card since the one i was using got canceled when he activated the iphone, i Didnt know that when you deactivate a sim card you activate it again so i had to drive to a att store to pick one up. I wasted gas time and effort trying to get this fix
  17. Synthetickiller macrumors regular

    Apr 18, 2009
  18. brun019822 thread starter macrumors member

    Mar 30, 2006
    you know she felt bad for the kid cuz he really didnt mean to do that. When she called the apple store she got a hold of the manager and she told him that the kid treated her really good but they had other employees trying to rush him when he was taking care of my wife and that really didnt help the situation and also he wanted to go to his lunch break, and we dont want the kid to lose his job and we made sure over the phone that the boy had alot of pressure on him but it really messed us up. I feel bad for the kid but I dont think he was trained right. at the heat of the moment my wife didnt think but they could of finished the transaction did a return and i would of had a 32gb too late now
  19. Primejimbo macrumors 68040

    Aug 10, 2008
    That's good that you did that. He might have been out of it from the 100's of iPhones he probably did.
  20. jpk32092 macrumors 6502

    May 22, 2008
    I guarantee you, if AT&T Rep had made this mistake, most of these people saying "he's [the apple rep] just human" would be flaming that AT&T Rep.
  21. iphones4evry1 macrumors 65816


    Nov 26, 2008
    California, USA
    Why couldn't they just swap the SIM cards after the mistake?

    My "bad experience" at Apple from a different thread, and AT&T wouldn't have had your phone in stock anyway:
  22. aristobrat macrumors G5

    Oct 14, 2005
    IMO, it sucks that when dealers (like Apple) make mistakes, it takes AT&T four days to clear them out. You'd think that they'd be able to update your account and you'd be good to go almost immediately. :(

    The Geniuses at the Apple Store repair products, ... they don't work on the sales floor selling products. "Specialists" are the people on the floor that do sell stuff. :rolleyes:
  23. chriszzz macrumors 6502

    Oct 29, 2008
    It's a good thing you've never made a mistake in your life.

    Dude, get over it. They made a mistake. They said they will fix it. What's the problem? You don't get an extra 16 GB for 4 days? Do you really need that space in the next 4 days?
  24. David-fr macrumors 6502

    Jul 7, 2008
    Bay Area
    That is why I want to work at the apple store an give the best costomer service of the products I love!

    Seems that they don't like mexicans though I've apply for the past year and haven't get a respond.
  25. Primejimbo macrumors 68040

    Aug 10, 2008
    Not at all. Everyone has a bad day and I know I have them a lot also. Maybe because I was on the other side is why I am more understanding to peoples mistakes.

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