Apple Store telling me that my AT&T password is invalid

Discussion in 'iPhone' started by stagmeister, Oct 7, 2011.

  1. stagmeister macrumors regular

    Joined:
    Jul 17, 2004
    #1
    Is anyone else getting a message saying that their AT&T password is invalid, when trying to check availability via the apple store?? This is maddening...
     
  2. p1ally macrumors regular

    p1ally

    Joined:
    Jun 23, 2010
    #2
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    I never put in the billing password.
     
  3. gr8tfly macrumors 603

    gr8tfly

    Joined:
    Oct 29, 2006
    Location:
    ~119W 34N
    #3
    If you also have a passcode (second level security), try using that instead. That worked for me when checking my eligibility.
     
  4. stagmeister thread starter macrumors regular

    Joined:
    Jul 17, 2004
    #4
    Nope, nothing's working... ok time to hit the sack and hope that it works tomorrow!
     
  5. Usernam macrumors newbie

    Joined:
    Sep 15, 2012
    #5
    I Had the same problem. Solved

    When checking out of the Apple Store to buy the iPhone 5 the eligibility page would ask for my billing password if I had one, otherwise put your billing zip code. No matter what I did it said I had to provide a billing password and when I did it said that password is invalid. I confirmed that the billing password is what AT&T calls your security pass code and the password I was providing was correct. It is the second password you enter after logging into AT&T wireless online. However my password was so old(from Cingular) that it was alphanumeric because at the time I created it that was the format. Now the security password/billing password is ONLY allowed to be numerical. I changed my security pass code on AT&T wireless online to a numerical password and was finally able to complete my purchase on Apples website.
    Simple, after 7 hours of trying to buy a phone. I hope this helps others.
     
  6. abemonkey macrumors member

    Joined:
    Apr 4, 2009
    #6
    If it was lower case use all caps. That's what I had to do. Weird I know.
     

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