Interesting interview but the questions became increasingly leading and negative as it goes on... Kind of annoying; seems like the interviewer had a stick up their a**.
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Apple Store Worker Says Staff Routinely Get Death Threats From Customers
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Reality check: I have an employee contract, and it says that I mustn't give away any confidential information of my employer. Is it enforceable? Well, I don't want to find out, because the only way to find out is to publish anything confidential, get fired, and have an employment lawywer tell me that the company was absolutely right.
Apple store employees receive training about new products. As common sense would dictate, they get this training before new products are released. Before the public knows about new products. Not only is this kind of NDA enforcable, it is also essential to keep trade secrets intact. If for example details of an iPhone 7 are a trade secret, then the moment that store employees get training about it without an NDA, the trade secret status is lost.
http://jobs.dailymail.co.uk/job/flt-driver-955806755?src=search&tmpl=lin&sctr=LO
Stacking shelves using a fork lift truck. Work starts at 9:30pm. £7.20 per hour.
Death threats at an Apple Store? why would someone get that mad at a place that sells tech devices? I would have to guess since its Europe it's something to do w the way apple has handled warranties there.
Either that or they are thought to lie to up sell which causes problems w return customers that have issues.
Either that or they are thought to lie to up sell which causes problems w return customers that have issues.
Interesting article in the NYT
How Many Hours Does an iPhone Cost? - The New York Times
https://apple.news/ABWCKBp-iTLKuwJR5XOuh5g
I would like the sales people to make more and Apple make less profit. No need to put the prices up, just share the wealth around. Higher wages, bonuses, etc. Doesn't matter how they do it. Fortunately Apple will be forced to increase their wages as the new National Living Wage ramps up to £9/hr forcing greedy bad employers like Apple to up their wages.
No you can't. I work for a supermarket chain in the UK, actually we are the highest payed employees in a supermarket, getting paid £7.36. Tesco's pay a few pence more an hour but you lose out on it in various areas. Aldi pay more an hour but you have to pay your own tax after it which means you earn less. You can get more working nights in supermarkets though.
I've worked in retail computer sales, and I was so much happier getting a reliable hourly wage than when I was working on commission. Sure, the wages should've been better, and it might've been nice to get more than just an "attaboy" for my sales (which were always pretty good). But not having the pressure to sellsellsell even when store traffic was slow, or endure the disappointment of someone coming in and getting a lot of advice then going home to think about it (or order it online)... that's what made the job tolerable for me.
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It may interest you to know that "alleged" does not mean the same thing as "accused", which is why they are spelled with different letters. Hope this helps.
That's what I wondered too. Just doesn't seem physically possible for that to happen.
I don't believe the anonymous reports from supposed Apple retail employees. Sorry.
I know several Apple Store employees quite well, friends of my children, and they have never heard of death threats or any sweat-shop like environments in any of their area stores.
My BS detector is going off on this entire "anonymous employee" nonsense.
It's a retail sales environment and the staff that I know are treated well for what's a minimum skill retail sales clerk environment.
I know several Apple Store employees quite well, friends of my children, and they have never heard of death threats or any sweat-shop like environments in any of their area stores.
My BS detector is going off on this entire "anonymous employee" nonsense.
It's a retail sales environment and the staff that I know are treated well for what's a minimum skill retail sales clerk environment.
I thought the no commission thing is what made shopping at Apple store a nice experience for customers, without having employees hovering around you pushing for sales. Should Apple have better programs for their low level employees? Yes. Having said that, it's not necessarily greener at any other retail operations.
As for death threats, it's not exclusive to Apple. It's called working in retail, which means you are dealing with the public. You will see the worst of human behaviors. Ask any healthcare providers working in retail/public sector.
As for death threats, it's not exclusive to Apple. It's called working in retail, which means you are dealing with the public. You will see the worst of human behaviors. Ask any healthcare providers working in retail/public sector.
I've been super nice to them when I've gone, I just look at "Genius Bar" and roll my eyes, it's that very (incorrect use of the word) pretentious feeling Apple give off. Every aspect of their store puts me off, like how the tables are needlessly big, takes up most of the room and everyone is getting in each others way crowded down the sides.
Bbbbbbut, it was published on the internet. Doesn't that make it a fact?
For starters: Due to the political nature is an MR joke here, but it's their website.
Now: ROUTINELY is how many times a day , a week, a month and why would anybody accept that without calling for help?
Why was that picked out of all the either available info (if that is true)
What I will never understand is that if somebody works for a certain amount per hour, gets a salary etc. and it isn't enough or what they want, why stay at that job? Easier to complain and divvy up other peoples money (Apple or other company)
You are in Europe and after that became EU, you can go work ANYPLACE in Europe. Most of all , if you put in the hours for a while and show your capabilities you should get noticed. Stay longer take on additional responsibility.
A little bit of smarts would have to enter too.
Wouldn't go with a SAMSUNG phone work for an Apple retail store.
It's all what you make of yourself, NOT what Apple pays you.
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The "GENIUS" name is a poorly chosen marketing gimmick.
So far, whenever I had to go there, it was due to a last resort situation.
For the store I went to I ran rings around them with my Apple knowledge in troubleshooting.
So, whatever I told them they agreed with in the end doing all their tests (For which they have manuals and special software. Nothing GENIUS here)
However, not everybody researches for solutions and the average consumer, may get good service.
Where they do shine is knowing the various support levels and knowing the "unpublished" things they are allowed to do, like a depot charge when the mother board fails.
In the end it's just another job and every employee in any company has to decide whether that's what they want of rah rest of their lives or start someplace, save u some money and climb up the professional ladder.
Not everybody has the talent to do that. Not a put down to low-level jobs, just life's reality.
Umm... You list plenty of valid and enforceable examples of stipulations in a contract of employment... yet you do not address the ridiculous example I quoted: being prohibited from telling people you work for Apple.
In one aspect yes. However, when you have a family to feed, rent to pay each week, whilst some may say "just leave your job and find something else" in the cold harsh reality of the real world, people feel trapped as they have people who depend on their wage, so simply throwing the job away and looking for something better, whilst a great idea, in reality is not a simply option for many.
An employer can fire you anytime for anything but that doesn't make it legal. But when you sign a contract and break that contract and violate it, you are making their case very easy to defend should it go to court.
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Good service and positive reviews should lead to pay raises do he system is working. Anything more than that is usual too aggressive for customer facing sales. I'm glad they don't have quotas for items and warranties. Apple Store employees have mentioned Apple Care to me before by it was always in context of conversations about warranties and my questions. I've never been pressured and that's one of he reasons I never mind going to an Apple store and conversely why I avoid Best Buy.
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That's kind of what I was thinking. It might simply be a cultural difference. I can imagine some individuals in low income or crime ridden neighborhoods making ideal or real threats to retail employees when things don't go their way. I've never been to an Apple Store where something like this would even come up. Some people just don't understand the basic social contract that civilized people have abided by for decades.