People complaining about retail? How shocking!
And I say this as a student working part time at Target. Suck it up.
And I say this as a student working part time at Target. Suck it up.
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Apple Store Worker Says Staff Routinely Get Death Threats From Customers
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Well, I think there a HUGE difference between discussing our hate for Tim and his incompetence and being disrespectful to front line staff who have no decision making ability. I hope they consider paying them more but I absolutely don't want Apple to turn into Best Buy.
That being said, I think Apple is spending it's money on the wrong places. 10 Million for Angela? What has she done? They should fire her and give that money to those who are working!
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This story made me sad. They probably enjoyed the "Your holding it wrong" comment from their old CEO.
Which is why I said that demand to work for Apple is sky high. Right now. In real life. Did you not see the comparison in employee retention? Apple, like Ford, seems to have built a company that people actually want to work for - at guess what, the pay they're already getting.
Get back to me when Apple's retail employee turnover is so bad that they can't afford but to increase pay.
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I've been asking that myself.
I'm not sure if she's responsible for taking the magic out of the Apple Launches. Gone are the masses of people camping outside of the Apple stores. There was always some buzz there and I got the feeling it was a great time for the retail staff as well.
I Apple had not gone Unix I would have stayed with SGI. I guess moved to Sun later.
Death threats? In the UK? Because you're unhappy with your smartphone or laptop?
I personally find that somewhat hard to believe. Because I don't really believe that ordinary Apple Store customers regularly go around threatening to kill people. That just isn't my experience with the sort of people I've encountered on the streets of London; Brighton; Edinburgh; Birmingham; etc. I'm sure sometimes customers are rude; bad-tempered; impatient; drunk; dishonest even.
But making an actual threat to kill someone? How does that work? "I'm mad because my MacBook is out of warranty. If you don't fix it for free, Genius Bar employee, I'll murder you..." (With a knife or club, presumably, owing to the general unavailability of handguns in the UK)
Does Apple keep track of the number of its UK (and worldwide) store employees who are, in fact, murdered by unhappy customers? Is that even a nonzero number?
Count this as dramatic exaggeration on the part of a former, anonymous, employee who wanted to make his/her story a bit more juicy.
Exactly. Retail is hell? Such insight.
When you get past Business Insider playing up the "cult" thing (so original) and MR choosing to focus on "death threats" what you are left with is a story about a company that is obsessive about training their retail staff, and pays them better than most other retail employers. Practically a scandal.
In fact if you read the article, it says this employee received a death threat "maybe a couple of times." This was converted to "routine" somewhere along the line because that just sounds more dramatic, even if it isn't accurate. Maybe somebody should have listened to what the employee was actually saying.
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I was thinking Disney, not Walmart.
People love to read horror stories about how badly Disney/Walmart/Apple/McDonalds treat their employees. It gives us a sick satisfaction. The bigger the company, the more righteous indignation we allow ourselves. It's therapeutic.
They should be making a minimum wage of $15/hour. Apple is exploiting their workers!
Genius Lives Matter!!
Thanks for the clarification and education. How does the discount work? Do you get a reimbursement after you purchase shares? What's your limit?
And how is it Apple's fault that an employee receives a death threat from a customer? Based on the article, it seems like if you bring situations like this up with management, they take care of it. Retail isn't meant for a meaningful and sustainable career, it's mostly for college students or people trying to get back on their feet.
Funny how many socialist we have here.
Not paid enough? Find another company who pays what you're "worth ".
But Apple has billions in the bank... Good for them!
Too many people telling what others should do with their money. Next time you pay your taxes, write a bigger check. Let me see... pay double. No, be it triple!
The problem with communists and socialists is that they know they'll never be able to be successful financially. The only way to have something is taking it from somebody else.
Not paid enough? Find another company who pays what you're "worth ".
But Apple has billions in the bank... Good for them!
Too many people telling what others should do with their money. Next time you pay your taxes, write a bigger check. Let me see... pay double. No, be it triple!
The problem with communists and socialists is that they know they'll never be able to be successful financially. The only way to have something is taking it from somebody else.
How is this news?
I can't imagine Apple employees get more death threats than any other equally sized store, and if they are including Twitter death threats than that's silly since even people's grandparent's seem to get death threats there these days.
In regards to employees not getting extra money for selling large contracts (aka doing their job), that is because apple isn't based on commission which is why it's so great to shop there.
In regards to employees not being able to post on social media about their job that doesn't make any sense. All employees at any jobs including Apple post on Social media such as LinkedIn and Facebook their job such as Apple or Google.
I can't imagine Apple employees get more death threats than any other equally sized store, and if they are including Twitter death threats than that's silly since even people's grandparent's seem to get death threats there these days.
In regards to employees not getting extra money for selling large contracts (aka doing their job), that is because apple isn't based on commission which is why it's so great to shop there.
In regards to employees not being able to post on social media about their job that doesn't make any sense. All employees at any jobs including Apple post on Social media such as LinkedIn and Facebook their job such as Apple or Google.
Its surprising to me that they don't promote internally (according to the interviewee). Is this normal in retail?
Yes and no. Obviously work will be work and yes you have to suck it up.
But lets be real.. I'd say the trend of people feeling entitled to walk into retail stores and just tear apart staff because they "can" is a little much. Just because you're the customer doesn't give you the right to straight up treat people at work like second class citizens. I don't know if respect is the right word but it seems in this day and age it doesn't exist.
Unfortunately, finding another job isn't always that trivial. On top of that, being treated by customers the way described in the article is not acceptable, unrelated to where you work.
Again though, how is that Apple's fault. How can they control the customer?
I'm half joking when I say this, but maybe the best solution is to have high school students work a week in retail to see what it's like. Maybe that will make everyone more courteous.