That would be a fail on Apple iQ test, lol.
This is not unique to Apple. When I worked for Tommy Hilfiger, you could not come to the office with clothing that had visable labels of other designers. And this was in the office, not the stores.
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Apple Store Worker Says Staff Routinely Get Death Threats From Customers
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This is not unique to Apple. When I worked for Tommy Hilfiger, you could not come to the office with clothing that had visable labels of other designers. And this was in the office, not the stores.
My limit is five percent of my salary. Every six months, I can buy a bundle of shares with five percent of my salary from the last six months. I don't get reimbursed - I simply get them cheaper. And then I can sell them again immediately, or I can keep them.
True, but even so, the "death threat" aspect should not have been the headline either of the original article or MR's digest of it. You can't read the article in its entirety and come away with the wholly negative spin both put on the experience related by this former Apple Retail employee. In fact I was impressed by how upper management listens to suggestions from the retail floor. This employee got a suggestion though to the CEO, and not only got a personal reply, but their suggestion was actually implemented. Wow, maybe that should have been the headline. Nah, no drama there. Nothing cultish. Just boring old good management.
That working in retail is generally brutal and thankless is hardly news. Which only serves to remind everyone to be nice to a retail employee if they are even trying to be helpful. They have tough jobs for which they are poorly compensated. Not only do customers hardly ever say thank you, they are often rude. So just don't be that person.
It's true I'm afraid. In some cases it can lead to issues with security. So yeah, hush, hush is the best approach and its drilled in from day one.
"Apple employees often cannot afford the products they sell."
"Apple offers generous discounts to their Employees."
"Apple employees occassionally have direct access to CEO Tim Cook."
Ok?
At $11.70 hourly, a MacBook Pro would be expensive at this rate. I do know Apple offers a 50% employee discount on products such as the Apple Watch.
I don't understand why an employee would occasionally have access to Tim Cook? For what? Labor disputes? Complaints? Company feedback? It's very rare with a large corporation, does a entry level employee have contact with a CEO of a company. I'm not saying it's not permissible, I'm saying it's not common and in some respects, "Not in the chain of Command."
Apple is very cult like and have rules like no other Company. I would love to read over their privacy policy and employee rules form.
"Apple offers generous discounts to their Employees."
"Apple employees occassionally have direct access to CEO Tim Cook."
Ok?
At $11.70 hourly, a MacBook Pro would be expensive at this rate. I do know Apple offers a 50% employee discount on products such as the Apple Watch.
I don't understand why an employee would occasionally have access to Tim Cook? For what? Labor disputes? Complaints? Company feedback? It's very rare with a large corporation, does a entry level employee have contact with a CEO of a company. I'm not saying it's not permissible, I'm saying it's not common and in some respects, "Not in the chain of Command."
Apple is very cult like and have rules like no other Company. I would love to read over their privacy policy and employee rules form.
Yeah that's not unusual at the store I was in. I got threatened with legal action, co-workers had to be escorted home due to threats. They also band us from wearing the shirt outside of work (for commuting to work for example) because we would be harassed in the street or on public transport. My boss was followed home once.
It nothing to do with Apple and there is nothing that you can do to stop people going crazy because you won't give them a free iPhone.
Comes with the territory.
Oh and the Pay is fine, and trust me, employees buy the products in droves.
It nothing to do with Apple and there is nothing that you can do to stop people going crazy because you won't give them a free iPhone.
Comes with the territory.
Oh and the Pay is fine, and trust me, employees buy the products in droves.
The person works in a UK Apple store. I guess that does not fit in your narrative.
Edit: Changed guy to person.
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i used to do retail and this type of treatment is nothing. This is what customer service about. That's part of a job. As long as I don't take it personal then everything is fine.
Probably. People get irrational when they get upset and will say things they probably would never say normally. I fly a lot and am amazed at what people will say to a counter agent; who is the one person in the airline who can pretty much do whatever they want to help you.
I've found it much more effective when trying to resolve a problem with a company to remain calm, nice and try to understand the other person's ability to fix something; it's not their fault something went wrong or that they have to jump through hoops to fix the problem. You can still be insistent without being nasty; I've often gotten an acceptable outcome that way and the encounter is at least pleasant for both sides.
Apple has some of the stupidest employment policies.
You pay $11.70 an hour.
Tim and his retail executives seem to think they can tell employees not to bring their Samsung phone to work or take a selfie in their Apple t-shirt like they're [the employees] receiving a $150,000 a year salary.
What a joke.
You pay $11.70 an hour.
Tim and his retail executives seem to think they can tell employees not to bring their Samsung phone to work or take a selfie in their Apple t-shirt like they're [the employees] receiving a $150,000 a year salary.
What a joke.
As forum member looking out for another member I suggest erasing the name calling comment.
Yeah UK store. It was not malicious in this example, a customer had some more questions and drove to a geniuses house and waited till he came home. Super creepy.
Seems somewhat pretentious to make a comment like this. Maybe the Apple Employee chooses to work their. Not every Apple employee will have the same exact experience as others may have had. What's considered a "Better Job" by today's standards.
More pay? Efficient productivity? A Bachelors or Masters Degree? Hard labor?
Everybody is different and has appreciations for their chosen profession.
Actually neither of these things are true, according to the article.
Unfortunately this story doesn't surprise me. I used to work at Curry's/PC World and you do get rude and abusive customers. Although I never received deaths threats. These days you just seem to get people who have no common sense or morals. Always treat others how you'd expect to be treated.
Yes it's annoying when products break but nothing gives someone the right to go to the store and start hurling abuse at members of staff. Anyone who does that frankly should be escorted off the premises and banned from the store.
Yes it's annoying when products break but nothing gives someone the right to go to the store and start hurling abuse at members of staff. Anyone who does that frankly should be escorted off the premises and banned from the store.
IOW, you didn't read the article, so you were wrong. Got it, even if you won't say it.
I don't understand what you're saying.
The UK mention was so upfront, I assumed he was joking.
The death threats are the least noteworthy about this.
Oh, some loudmouth customer rants and throws around pointless threats, who cares? If you are really scared about those things you shouldn't work with endcustomers.
Sounds like someone who works a crap job.. 12/hr is a joke. Working at an apple store is about as "professional" and possibly even worse paying than flipping burgers or being a dishwasher. Some of the stupidest people I've met are apple store employees who try to "help" you. I try to avoid going there if possible as the stores are pretty awful and prefer online. Then again, the majority of people are pretty stupid. These kinds of crap jobs will always be in demand.
Not saying it's Apples faults per se, but do I believe that strong management could display support for their employees. Do not let bullying become acceptable.