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Apple Store Worker Says Staff Routinely Get Death Threats From Customers
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More like, some of the stuff I think Apple does is really stupid.
You have to sign a confidentiality agreement to work in a retail store?
Yeah, no.
Death threats are just kinda how we communicate in the modern world. The other day I said I preferred paper to plastic bags and I got death threats. I'd find it more odd if they weren't getting them
Fair play if you think its stupid. It just is the way it is. Although I have never worked in the retail branch I'm sure security is taken as seriously there as the rest of Apple.
What exactly is there to give out? The employees aren't told anything by the executives, they know just as much as you and I do. It's like Tim Cook wants you to think it's a privilege to work for him for $11.70 an hour with no benefits, no possibility of promotion, and no possibility of a raise.
Well they may have training, knowledge etc of products/ services / deals that are not yet available.
So, regardless of pay they are in the same boat.
You would be shocked at what lengths people go to to get even an inkling of what Apple is doing.
And yes, that could extend to a change in T-shirts.
That may be true or not, but it's not what the article says. Any sources?
And?
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I didn't think they learned about any of this until after a keynote, when many people learned the same thing anyways.
Although the research focuses on investment banking -- promoting or external hire -- the analysis is useful.
http://knowledge.wharton.upenn.edu/...d-more-and-perform-worse-than-internal-staff/
And you may or may not be right. Or you might be wrong. Like I say, I'm not retail but security is taken incredibly seriously.
Or is it?
I'm not saying that they are evil slave lords..... just pointing out that they are not really living up to the public image they are trying to convey; and just because everybody else does it does not make it right.
When a corporation does so extremely well it should benefit everyone who is part of it......
Retail sales used to be a great career and something one person could raise a family on. It's customers wanting to pay as little as possible and greedy shareholders that have turned it into an entry level after high school while in college job or for retirees. You're going to get crap service that way. There are great jobs in the field still but they are hard to find and even harder to secure.
I said it before and I'll say it again. Apple is terribly to work for. I know from experience quite a few years ago. If you love happy clapping and false cheap every morning....it's the job for you!
I will never understand why a customer would be verbally abusive to a retail employee. I know it happens. I've seen it. It makes no sense. Besides being terribly rude there is nothing the retail employee can do to change company policy.
I've seen customers act crazy at Apple. On one occasion an older man was yelling at a young store employee. His language was foul. She was visibly upset. I stepped between the young staffer and the crazy old man telling him not to talk to her that way. He was upset with me for intervening. I know it's not my place but he was so abusive.
I finally told him to be cool or I would hurt is feelings. He stopped talking. He was just a bully.
A manager came over to deal with the customer. The young lady was crying and shaking. I did my best to comfort her telling her he was a crazy old man and don't even look at him. Poor girl. Nobody should have to deal with that for a job. People can be ugly and unreasonable.
Once the man was shown the door a manager came to me and thanked me. I apologized for interfering but admitted I would do it again in a similar instance.
People can be so ugly at times.
I've seen customers act crazy at Apple. On one occasion an older man was yelling at a young store employee. His language was foul. She was visibly upset. I stepped between the young staffer and the crazy old man telling him not to talk to her that way. He was upset with me for intervening. I know it's not my place but he was so abusive.
I finally told him to be cool or I would hurt is feelings. He stopped talking. He was just a bully.
A manager came over to deal with the customer. The young lady was crying and shaking. I did my best to comfort her telling her he was a crazy old man and don't even look at him. Poor girl. Nobody should have to deal with that for a job. People can be ugly and unreasonable.
Once the man was shown the door a manager came to me and thanked me. I apologized for interfering but admitted I would do it again in a similar instance.
People can be so ugly at times.
This is a sad thing, and I hope Apple does something to help aleviate it a little. Regardless, I still hope to work for Apple in the next couple years while paying for school. I had a friend who had to be interviewed like 8 times to get the job and so far he likes it. I have another friend who went through the same interviewing process, but he got the job and eventually promotions and loved it, he was just promoted again and given a chance to work at a Miami Florida store. Apple even took care of everything for the first month or two as well, so he could find a place to live, but I can imagine many employees still getting hate, (to me it makes no sense to threaten anyone over computers, tablets, or phones.) That just shows how pathetic and sad you are as a human. That aside, one has to remember that not all Apple stores will have the same political junk as other's, my understanding is that in the US stores (after talking to 2 of my friends and the store manager at my store,) is that internally is actually where people get promoted, Apple doesn't do outside stuff as much unless they are looking for someone with the experience already and they were given one great recommendation letter.
But the point still stands... Apple fix this, and Apple also needs big huge ex-military security to keep people in line!!!
Kal.
But the point still stands... Apple fix this, and Apple also needs big huge ex-military security to keep people in line!!!
Kal.
Few companies do. I'd say that Apple gets closer than most companies to living up whatever ideal they project.
I didn't say that. I asked you to name a company that has made more effort in this regard and been more transparent than Apple.
I didn't say otherwise. Unfortunately, Foxconn's employees are not Apple's.
I couldn't continue a job thinking this way, carrying that load. In bad circumstances (judging by their retention stats, not Apple), it's best to do the job to the best of your ability to earn your money, and to earn your self-esteem. Move on when necessary.