Apple Stores Now Offering 'Shop With a Specialist' Appointments

MacRumors

macrumors bot
Original poster
Apr 12, 2001
50,040
11,310


Apple retail stores are now accepting appointments from customers who want to book a time at a local store to make a purchase with the one-on-one help of an Apple specialist, similar to Genius Bar reservations.


The continued spread of the coronavirus in the United States and other countries has led Apple to implement safety measures that include limiting the number of people in a store, and as 9to5Mac points out, that can lead to long lines as customers wait to enter. With the new appointment system, those who plan ahead can skirt the lines with a reservation at a specific time.

Specialist appointments can be booked through the Apple Store app by searching for a local Apple Store and then selecting the "Shop with a Specialist" option on the store page. From there, customers can choose which product they're interested in and pick a time to visit the Apple Store.

Appointments are available in 15 to 30 minute increments throughout the day depending on store location, with customers able to book up to three days ahead of their visit.

Article Link: Apple Stores Now Offering 'Shop With a Specialist' Appointments
 

travod

macrumors regular
Jun 10, 2013
163
46
My keyboard has been falling aparrt lately, do I have to be buying something for an appointment orr can tthey please fix this
 
  • Disagree
Reactions: BlueDawg1

Jimmy Bubbles

macrumors 6502a
Jul 10, 2008
628
988
Nashville, TN
Oh look, it’s all coming back full circle. Ha! Only difference is now we have smartphones and mobile apps to book the times. What’s next, a Concierge?
 

rols

macrumors 6502a
Jan 18, 2008
529
224
I hope they manage the timings better than they do the genius appointment reservations. I've never waited less than an hour past my genius appointment time and 2 weeks ago when I needed to get my 2016 MBP fixed (again) I arrived on time and waited 1.45 in the sun before even getting into the store.
I think if people have to wait 2 hours to shop with their specialist they are not going to be quite so inclined to buy something.
 
  • Like
Reactions: AlexGraphicD

TimB21

macrumors member
Nov 14, 2007
31
13
Sound like a great upselling opportunity for Apple.

I wish I was joking, but you know that’s what’s going to end up happening.

I know when I worked at the Apple Store upselling was strongly discouraged. Someone would come in asking for a Mac Pro to read their email and browse the web they'd be directed to a more appropriate machine.
 

Slothosaurus

macrumors newbie
Jun 17, 2020
9
29
My keyboard has been falling aparrt lately, do I have to be buying something for an appointment orr can tthey please fix this

That would be a Genius Bar appointment.

This is a great idea hopefully they will allow me to get a new screen protector installed.

From what I've heard, most stores aren't installing them, however you can still purchase the boxed version.

Just checked out the app. Either it isn’t updated or my store isn’t participating.

:(

Do you know if the store near you is open? A lot of stores at the moment are not open at all.
 
  • Love
Reactions: BlueDawg1

ChrisBos

macrumors member
Apr 14, 2020
94
134
I know when I worked at the Apple Store upselling was strongly discouraged. Someone would come in asking for a Mac Pro to read their email and browse the web they'd be directed to a more appropriate machine.

Same, it was always about offering genuine solutions that made sense. You were more likely to get sold hard on an external HDD and services like AppleCare, One to One (and once upon a time, .Mac/MobileMe) than a device that was more than you needed.

That said, I was there from just before iPhone 3G until just after Ahrendts started and did...whatever the hell she did to Retail. Seems like a lot has changed since then.
 
  • Like
Reactions: newyorksole

MvdM

macrumors 6502
Apr 27, 2005
315
475
I know when I worked at the Apple Store upselling was strongly discouraged. Someone would come in asking for a Mac Pro to read their email and browse the web they'd be directed to a more appropriate machine.
Today, at least in The Netherlands, they know absolutely nothing. When asking if a certain machine was good enough for simple photo editing, the “expert” had to ask some colleagues, came back and said : for a medium priced machine you can expect medium performance. Other example, when asking the difference between the 12” MacBook and the air. Besides the screen size. “Well, the air has a bigger screen” and that was about everything he could tell. And many more stories like these.
 

Greenman85

macrumors regular
Jun 16, 2009
237
3
I hope it’s not the same kind of specialist I had to deal with who wanted to sell me the wrong case for my iPad Pro (10.5) trying to convince me that what I am having is an iPad Air and not an iPad Pro lol

Hey genius, the case for the new air fits the 10.5” pro. The new air and the 10.5 pros are the exact same size. See the compatibility list on this product page. Maybe listen to the specialist next time. Lol

 

dontwalkhand

macrumors 603
Jul 5, 2007
5,449
1,576
Phoenix, AZ
That would be a Genius Bar appointment.



From what I've heard, most stores aren't installing them, however you can still purchase the boxed version.



Do you know if the store near you is open? A lot of stores at the moment are not open at all.
Unfortunately mine isn't open yet at all. I wish I knew how to install these things myself.
 

newyorksole

macrumors 601
Apr 2, 2008
4,167
4,687
New York.
Today, at least in The Netherlands, they know absolutely nothing. When asking if a certain machine was good enough for simple photo editing, the “expert” had to ask some colleagues, came back and said : for a medium priced machine you can expect medium performance. Other example, when asking the difference between the 12” MacBook and the air. Besides the screen size. “Well, the air has a bigger screen” and that was about everything he could tell. And many more stories like these.

This is one of the reasons why I’m so glad I don’t work in Apple Retail anymore. Majority of the staff are just there for a paycheck (which is fine) and don’t actually know or care about the details of the technology/products they’re selling.

I had colleagues come up to me all the time for the most basic/obvious questions. Lucky for them, most customers didn’t ask many tough questions and usually know exactly what they wanted to buy. So most employees got fairly decent reviews from customers.
[automerge]1594263649[/automerge]
Do these specialists actually know what they are talking about or are their skills of the same level as of the in store specialists?

You’re either getting paired with a Specialist, Expert or Pro, the 3 levels of sales in Apple Retail. Experts and Pros are typically more knowledgeable, but not necessarily Lol.
 
  • Like
Reactions: MvdM and ChrisBos

ridethectrain

macrumors newbie
Jul 15, 2018
4
0
What good is a rsvp 515pm at the apple flagship 30 minutes on line, arrive 15 minutes early One Apple employe says you wait at the dr office past your time Also had to wait another 15 in the store for a specialist
 

Digital Dude

macrumors 6502a
They should simplify their product lineup again, the way it was when Jobs rejoined in 1998. If Macs are declining in importance for Apple, why do they keep ballooning the lineup in new and confusing ways?

I remember that and I was thinking the same thing. When I see the upcoming iPhone 12‌ Pro Max with the Delux Leather Case Pro, I get a headache. :rolleyes:
 

ChrisBos

macrumors member
Apr 14, 2020
94
134
You’re either getting paired with a Specialist, Expert or Pro, the 3 levels of sales in Apple Retail. Experts and Pros are typically more knowledgeable, but not necessarily Lol.

I was a Creative back when you still got to go to Cupertino for training (was there soon before Steve passed), and they invested a lot into the role. Even FRS when it rolled out required a fair amount of actual training and knowledge.

Once Expert rolled out and I saw the direction it was headed, they started focusing more on basic group sessions than One to One, and Creatives spent as much time churning phone swaps at the GB as we did training, the writing was kind of on the wall. I've only been in a store a handful of times since and usually just for pickup, but it seems to me it's all about volume now.

Genuinely saddens me.
 
  • Like
Reactions: newyorksole
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.