Apple Stores Now Offering 'Shop With a Specialist' Appointments

[almosttime4tea]

I hope it’s not the same kind of specialist I had to deal with who wanted to sell me the wrong case for my iPad Pro (10.5) trying to convince me that what I am having is an iPad Air and not an iPad Pro lol

You do realise that the specialist was right? The cover you need is the current iPad Air (3rd gen), the dimensions for this iPad are exactly the same as your iPad Pro, 10.5...

 

[newyorksole]

I was a Creative back when you still got to go to Cupertino for training (was there soon before Steve passed), and they invested a lot into the role. Even FRS when it rolled out required a fair amount of actual training and knowledge.

Once Expert rolled out and I saw the direction it was headed, they started focusing more on basic group sessions than One to One, and Creatives spent as much time churning phone swaps at the GB as we did training, the writing was kind of on the wall. I've only been in a store a handful of times since and usually just for pickup, but it seems to me it's all about volume now.

Genuinely saddens me.

Mannnn. You ain’t lying. I was there from 2009-2019 so I saw it all.

Overall it was an easy job, but the Magic definitely left. Stores started to hire a lot of external managers instead of promoting within, hiring in general started to slip because we just needed more bodies and yeah the “one to many” sales and sessions started happening more and more. Handle as many people at once instead of focusing on one customer smh.

I couldn’t do it anymore. For me the job was easy, but to be surrounded by people who didn’t care as much as me and to see the culture change the way it did definitely left a bad taste in my mouth.

Even our daily downloads/meetings went to crap. People wouldn’t want to interact or participate. It just got weird.