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iPad Pro Apple sucks

U

UBS28

macrumors 68030
Original poster
Oct 2, 2012
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So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
 
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Btw, we should have a sticky regarding bright/white spot issues on the iPad Pro displays as this is a widespread issue.
 
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what does it look like could you please take a pic of the screen I got a 12.9 3rd gen just want to know what to look for if it happens to me. they 100% should replace it for free because if its no fault of your own get onto apple support and ask to talk to someone high up and see what they say.
 
UBS28 said:
So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
Click to expand...
Sorry about your poor experience... :confused:
 
Just go in with a GoPro and record. everything. It's time to blackmail Apple starting from the bottom up.
 
I’ve about come to the conclusion that Apple just doesn’t understand building a platform that can be easily maintained. There are benefits to using Apple products as a platform. Maintainability isn’t one of them.

Just too many issues with their products to consider them reliable.

I’ve Personally been hit with 3 different important issues in the last year. The last one is we wrecked our second Siri remote in the last year. The first one the remote was still under warranty and Apple replaced. I didn’t think much of it and din’t consider that one of my 3 important issues. But this second remote has me thinking the Siri remote just isn’t rugged enough. I can not remember in my life ever breaking a TV remote, even during my heavy drinking years where everything was a mess. But now I’m using these Siri remotes to go with my Apple TV’s for the last couple of years and I’ve already broken two. And these Siri remotes are by far the most expensive remotes I’ve ever used.

I’m just glad I’m not spending MacBook Pro money on Apple products yet. I had been planning on buying one. But now I’m not so sure.
 
If you purchased your iPad with a major credit card that offers extended repair protection that protection will be available to you after Apple care+ expires. So that will give another 10 months of protection. Hope that helps.
 
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levander said:
I’ve about come to the conclusion that Apple just doesn’t understand building a platform that can be easily maintained. There are benefits to using Apple products as a platform. Maintainability isn’t one of them.

Just too many issues with their products to consider them reliable.

I’ve Personally been hit with 3 different important issues in the last year. The last one is we wrecked our second Siri remote in the last year. The first one the remote was still under warranty and Apple replaced. I didn’t think much of it and din’t consider that one of my 3 important issues. But this second remote has me thinking the Siri remote just isn’t rugged enough. I can not remember in my life ever breaking a TV remote, even during my heavy drinking years where everything was a mess. But now I’m using these Siri remotes to go with my Apple TV’s for the last couple of years and I’ve already broken two. And these Siri remotes are by far the most expensive remotes I’ve ever used.

I’m just glad I’m not spending MacBook Pro money on Apple products yet. I had been planning on buying one. But now I’m not so sure.
Click to expand...

I’ve never heard anyone breaking the remotes. I’ve been using one since the 3rd gen. What the hell do you do with your remote? ¯\_(ツ)_/¯
 
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UBS28 said:
So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
Click to expand...

Wait, you noticed a ”design flaw “ over two years after you purchased and used your iPad Pro?
 
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No manufacturer will fix your 26 month old out of warranty device for free, unless it’s on a recall program.
 
How does this mean Apple sucks? 26 months you’ve had it yet you expect them to give you a free replacement when it’s out of warranty? That’s not how businesses work
 
UBS28 said:
So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
Click to expand...

I agree. It’s a design flaw. And should be covered.

What most people don’t realise is that most companies don’t create products with so many flaws consistently. So they don’t need to offer a resolution either.
 
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DarkKnight1968 said:
Wait, you noticed a ”design flaw “ over two years after you purchased and used your iPad Pro?
Click to expand...
What is so strange about that? Do you think Apple deliberately designed the iPad Pro to develop a white spot after a period of time? Is the effective lifespan of an iPad Pro only 2 years? Are you taking issue with it being called a "design flaw" rather than a "manufacturing defect"?

There is no doubt (at least for those willing to observe things) that there is a flaw with the current design that causes a bright spot to appear in the same place on the screen. (It seems to affect the 10.5 Pro and Air 3 as well) There are far too many documented cases to brush it off as user-caused.
 
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808drums said:
No manufacturer will fix your 26 month old out of warranty device for free, unless it’s on a recall program.
Click to expand...

Depends a bit on how progressive the country of sale is in terms of consumer law. If you happen to purchase in a country with consumer law regulations, try that route as the next step. There’s far too many reports on file just on this forum to have the issue ignored especially when you keep these devices active for 5ish years anyway.
 
Try calling support or chatting online. Some store employees are more helpful than others. I always get excellent support without leaving my house!
 
akash.nu said:
I’ve never heard anyone breaking the remotes. I’ve been using one since the 3rd gen. What the hell do you do with your remote? ¯\_(ツ)_/¯
Click to expand...

I always thought that people threw remotes at the screens :).
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aakshey said:
I agree. It’s a design flaw. And should be covered.
Click to expand...

Design flaws are not covered in the US.

Apple will usually cover design flaws to avoid class action suits or bad publicity although it's hit or miss.
 
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