iPad Pro Apple sucks

UBS28

macrumors 65816
Original poster
Oct 2, 2012
1,047
335
So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
 
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UBS28

macrumors 65816
Original poster
Oct 2, 2012
1,047
335
Btw, we should have a sticky regarding bright/white spot issues on the iPad Pro displays as this is a widespread issue.
 
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Australianapplefan

macrumors member
Sep 16, 2019
33
4
Australia
what does it look like could you please take a pic of the screen I got a 12.9 3rd gen just want to know what to look for if it happens to me. they 100% should replace it for free because if its no fault of your own get onto apple support and ask to talk to someone high up and see what they say.
 

AutomaticApple

macrumors 68020
Nov 28, 2018
2,210
701
Massachusetts
So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
Sorry about your poor experience... :confused:
 

Johnny365

macrumors 6502a
Nov 30, 2015
680
296
Just go in with a GoPro and record. everything. It's time to blackmail Apple starting from the bottom up.
 

levander

macrumors member
Jul 21, 2011
69
15
I’ve about come to the conclusion that Apple just doesn’t understand building a platform that can be easily maintained. There are benefits to using Apple products as a platform. Maintainability isn’t one of them.

Just too many issues with their products to consider them reliable.

I’ve Personally been hit with 3 different important issues in the last year. The last one is we wrecked our second Siri remote in the last year. The first one the remote was still under warranty and Apple replaced. I didn’t think much of it and din’t consider that one of my 3 important issues. But this second remote has me thinking the Siri remote just isn’t rugged enough. I can not remember in my life ever breaking a TV remote, even during my heavy drinking years where everything was a mess. But now I’m using these Siri remotes to go with my Apple TV’s for the last couple of years and I’ve already broken two. And these Siri remotes are by far the most expensive remotes I’ve ever used.

I’m just glad I’m not spending MacBook Pro money on Apple products yet. I had been planning on buying one. But now I’m not so sure.
 

H57

macrumors newbie
Sep 17, 2019
12
9
If you purchased your iPad with a major credit card that offers extended repair protection that protection will be available to you after Apple care+ expires. So that will give another 10 months of protection. Hope that helps.
 
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akash.nu

macrumors 604
May 26, 2016
7,624
8,550
I’ve about come to the conclusion that Apple just doesn’t understand building a platform that can be easily maintained. There are benefits to using Apple products as a platform. Maintainability isn’t one of them.

Just too many issues with their products to consider them reliable.

I’ve Personally been hit with 3 different important issues in the last year. The last one is we wrecked our second Siri remote in the last year. The first one the remote was still under warranty and Apple replaced. I didn’t think much of it and din’t consider that one of my 3 important issues. But this second remote has me thinking the Siri remote just isn’t rugged enough. I can not remember in my life ever breaking a TV remote, even during my heavy drinking years where everything was a mess. But now I’m using these Siri remotes to go with my Apple TV’s for the last couple of years and I’ve already broken two. And these Siri remotes are by far the most expensive remotes I’ve ever used.

I’m just glad I’m not spending MacBook Pro money on Apple products yet. I had been planning on buying one. But now I’m not so sure.
I’ve never heard anyone breaking the remotes. I’ve been using one since the 3rd gen. What the hell do you do with your remote? ¯\_(ツ)_/¯
 

DarkKnight1968

macrumors member
Nov 12, 2017
40
44
So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
Wait, you noticed a ”design flaw “ over two years after you purchased and used your iPad Pro?
 

808drums

macrumors newbie
Dec 28, 2017
22
0
No manufacturer will fix your 26 month old out of warranty device for free, unless it’s on a recall program.
 

The Game 161

macrumors Core
Dec 15, 2010
19,661
9,664
UK
How does this mean Apple sucks? 26 months you’ve had it yet you expect them to give you a free replacement when it’s out of warranty? That’s not how businesses work
 

aakshey

macrumors 68000
Jun 13, 2016
1,876
763
So I bought AppleCare+ on my iPad Pro in case something happens. However after 2 month of my Applecare+ expired, I noticed a bright spot on my screen. After doing a bit of research, it looked like this a widespread problem and not something caused by me (I have 3 iPads in total and I have never seen this before).

So when I brought my $1500 iPad Pro to the Apple Store, I didn't have to explain anything as it looked like something very familiar to Apple. So when I asked if they have seen this before, Apple basically admitted it is a very common issue and they are replacing many iPads because of it. But Apple won't fix my $1500 iPad Pro because it is 2 month outside my Applecare+ despite telling me it is a design flaw on their side.

"Yes, we know we sold a defect product but we won't fix our mistake on your $1500 iPad Pro". Ridiculous.
I agree. It’s a design flaw. And should be covered.

What most people don’t realise is that most companies don’t create products with so many flaws consistently. So they don’t need to offer a resolution either.
 

sracer

macrumors G3
Apr 9, 2010
8,391
8,783
Prescott Valley, AZ
Wait, you noticed a ”design flaw “ over two years after you purchased and used your iPad Pro?
What is so strange about that? Do you think Apple deliberately designed the iPad Pro to develop a white spot after a period of time? Is the effective lifespan of an iPad Pro only 2 years? Are you taking issue with it being called a "design flaw" rather than a "manufacturing defect"?

There is no doubt (at least for those willing to observe things) that there is a flaw with the current design that causes a bright spot to appear in the same place on the screen. (It seems to affect the 10.5 Pro and Air 3 as well) There are far too many documented cases to brush it off as user-caused.
 

ericwn

macrumors 68030
Apr 24, 2016
2,856
1,737
No manufacturer will fix your 26 month old out of warranty device for free, unless it’s on a recall program.
Depends a bit on how progressive the country of sale is in terms of consumer law. If you happen to purchase in a country with consumer law regulations, try that route as the next step. There’s far too many reports on file just on this forum to have the issue ignored especially when you keep these devices active for 5ish years anyway.
 

Royksöpp

macrumors 6502a
Nov 4, 2013
964
1,064
Try calling support or chatting online. Some store employees are more helpful than others. I always get excellent support without leaving my house!
 

Plutonius

macrumors 604
Feb 22, 2003
7,964
6,174
New Hampshire, USA
I’ve never heard anyone breaking the remotes. I’ve been using one since the 3rd gen. What the hell do you do with your remote? ¯\_(ツ)_/¯
I always thought that people threw remotes at the screens :).
- - Post merged: - -

I agree. It’s a design flaw. And should be covered.
Design flaws are not covered in the US.

Apple will usually cover design flaws to avoid class action suits or bad publicity although it's hit or miss.
 
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