Yeah I hear that a lot. If they don't want to deal with an issue they use the "out of warranty" defense. I agree that a $699 watch should be built to last for years and be maintained. But the Apple watch is a new breed. They could figure out a way to make battery replacement easier but Jony doesn't like screws. This isn't a problem for the vast number of Watch owners (I had a v0 and now a v2 and had no problems) so I think Apple's just going to steam ahead.
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Apple Sued Over Swollen Batteries in Apple Watches
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Yeah I hear that a lot. If they don't want to deal with an issue they use the "out of warranty" defense. I agree that a $699 watch should be built to last for years and be maintained. But the Apple watch is a new breed. They could figure out a way to make battery replacement easier but Jony doesn't like screws. This isn't a problem for the vast number of Watch owners (I had a v0 and now a v2 and had no problems) so I think Apple's just going to steam ahead.
It's hard to demand free service for an out of warranty item here. Wish we had some of them EU laws over here.
I used to repair medical equipment and often had to remind the vendors that we expected parts to be on hand for 7 years after end of production. They hated us in-house techs because we kept them from selling us new stuff. Nurses and docs are NOT techies, as a rule.
Actually it is up to the lawyers. They should hire an outside “expert” to examine the devices and determine the cause of failure.
Their approach is as ridiculous as going into a murder trial without a weapon. “Your honor, we know the defendant killed this man. He might have stabbed, shot, poisoned, suffocated or bludgeoned them. We don’t yet know which.”
Anyone that didn’t actually design the device is going to be at a disadvantage to explain what is happening, but again, what is Apple’s explanation?
You are absolutely right! I was thinking of cobalt, I corrected it. Thanks!
I don’t know. What are you turning this back to Apple? If someone wants to sue Apple over a defective device, the burden of proof is on them to prove there’s a defect.
Well let me clear up this post. Apple for one will replace your watch if your battery is swollen as long as it’s in warranty. If it’s not in warranty and over the monthly amount allocated after warranty expires they will replace it at battery cost. Now it all boils down to if there is a point of impact, which “can” cause the swelling to the battery. Looking at that watch in the picture, it’s looks pretty beat up and probably has some damage due to some sort of impact. So to sue a company over something you’ve done or to sue do it it may being a couple years old, you should know that you’re not going to win.
If you see a big pool of blood and the body is missing, sometimes that what you have to argue.
Yeah, I don't trust Apple like I used to. I experienced a sharp decline in how Apple handles customer issues at their Apple Stores, and I was shocked when I was treated poorly by an Apple Rep at their Scottsdale store. After months of keyboard repair denial, Apple repaired the MacBook and charged me a lower amount. Apple subsequently reimbursed me the repair fee, when the issue was so widespread; they couldn't reasonably deny the latent defect.
The market is ripe for Microsoft, or Google to win over a more significant segment of the tech business, but so far, they haven't been willing to improve on quality and durability.
The market is ripe for Microsoft, or Google to win over a more significant segment of the tech business, but so far, they haven't been willing to improve on quality and durability.
Probably been pretty pissed, I would have been too.....but his didn’t look like that either. It popped off in one piece and he took it exactly to them like that. Is that the best quality MacRumors can get on the pic though? I feel like every time somebody whines (justified or not) about damage and an Apple product that they take the picture with a ****ing flip phone in a dark room that’s covered in finger grease.
Obviously I am not examining her watch in person so I can only guess from the terrible picture, but I am very experienced in computer repair but not specifically the watch....but in the picture it looks like either a scratch (or a crease) diagonal from the actual position of the battery. The battery can only expand really upwards in most devices applying a relatively even amount of force to the screen causing the glue and clips to give....a screen damaged with a crease is usually from a very specific impact or a directional force applied from a tool. Something that would not occur normally basically. The screen is also attached with several ribbon cables that would not allow the screen to fall off when it pops, therefore damage has not occurred from a drop. Even if the screen popped off, somehow the ribbon cables came loose and the screen did manage to shake free it does not have enough weight to crease when hitting the ground, let alone shatter. So, in conclusion, without examining the watch and based on a random woman’s word and the picture it seems that it is likely this watch was damaged prior to the attempted request for a free swap.
I am not saying this is what happened, or that I don’t believe her story. The picture simply does not support the “it just popped off” claim. Also, my dads watch and just about every person I know that uses apple products has got much better care with damage and replacement without Apple being difficult. That’s another reason for me to think there is more to this than “it popped off”.
Edit 1: I looked again, there is clearly an impact mark at the end of that scratch/crease in the screen. There is (again it is blurry) what looks like glass missing from that side. Something that would not have happened from the screen pop off and also would not happen from pressing it back on either.
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Because Apple refused to cover under warranty. Right in the article. This happened to me two or three times, and each time I got a new watch, so, for me, no blood, no foul. But others weren't so fortunate.
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I dunno about this case - but this exact same thing happened to me two or three times (took it back so often I forget the exact count). Each time was replaced for free while Genius guy acted like he'd never seen nor heard of such a thing happening before. Ha.
Any half trained tech for ANY company knows to never admit fault by the company LOL
It’s kind of funny how every Apple problem is an isolated issue, isn’t it? I do agree that it is a frivolous lawsuit.
because she was out of warranty, which means the watch is also over a year old or even 2 if she got apple care. chances are that it wasn't a swollen battery when they looked inside thus they quoted her for the out of warranty cost. but she's pissed cause she thinks she's an expert so she knows that had a swollen battery etc. you hear stories like that from time to time
Wow her series 3 looks like garbage. I’ve had my series 2 since launch day and it looks flawless compared to that thing. If she thinks she can convince people that this was entirely caused by defects and had nothing to do with how obviously badly she took care of it then I’m a monkey’s uncle.
Do people even take care of their things anymore?
Do people even take care of their things anymore?
You have the mistaken impression that even pressure can't result in a diagonal crack, so let me ask you this: what happens if the clips and glue don't give way first? The answer of course, is that the glass cracks along a plane of weakness. Guess what a common plane of weakness for a square pane of glass would be? Corner to corner. i.e., diagonal. Corners are weak points.
Now I'm not going to say the crack is definitely from a swollen battery, but we don't have nearly enough information from that picture to second guess the claim.
Costco has the most lax return policy. I've seen people returning dead plants they bought probably months ago.
My wife has an original lunch day 38mm.
Last summer/fall, she went to pull it off it’s charging puck, and the back remained on said puck. Eventually added the tiniest spec of super glue to hold it on. It at least removes from the charging puck intact. This winter, the face unexpectedly popped off.
Sucks.
I don’t know about suing, but it sure would be nice if an obviously defective watch carried some sort of decent trade-in credit beyond the warranty. The watch is unusable. Seems a short shelf life.
Last summer/fall, she went to pull it off it’s charging puck, and the back remained on said puck. Eventually added the tiniest spec of super glue to hold it on. It at least removes from the charging puck intact. This winter, the face unexpectedly popped off.
Sucks.
I don’t know about suing, but it sure would be nice if an obviously defective watch carried some sort of decent trade-in credit beyond the warranty. The watch is unusable. Seems a short shelf life.
