Apple Support aware of light leak/bleed issue, advising customers to wait?

Discussion in 'iPad' started by ahbo, Mar 27, 2011.

  1. ahbo macrumors member

    Aug 9, 2005
    I've been loosely following this situation, as my iPad 2 has it to some extent, but have been ambivalent about following-up on it. It's tempting to exchange but, a) there seem to be many units that have it and, b) you could always end up with worse problems. I was ready to accept it and move on.

    Recently, though, I've seen a few comments around suggesting that Apple might be acknowledging the issue, and suggesting customers wait before exchanging for a new unit., a legitimate Apple blog in NZ, called Apple Support and got through to a senior advisor, who had this to say:

    There is also this post over at Apple Discussions. Forum posts are obviously less reliable, but it appears genuine:

    Finally, this post by another user on the same page offers corroboration. However, colour me sceptical about this one:

    Anyway, the point of this thread is to consolidate any information you might have from an Apple Store, Apple Support, etc. for anyone who's interested in following this issue.
  2. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Seems like a valid reason from Apple. If they do have a bad batch, they might not want to give more of them to already frustrated customers.

    This is already reminiscent of the 27" iMac yellowing/ish tint problems.
  3. asleep macrumors 68040


    Sep 26, 2007
    Apple is suggesting you hold the screen "really tight" all around the perimeter to remedy this "supposed" problem.
  4. Shasta McNasty macrumors 6502a

    Shasta McNasty

    Jan 5, 2010
    Southern Cali
    I have light leak issues but am waiting a few weeks before trying to get a replacement. It seems pretty pointless to try and get one now if the issue still exists.
  5. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    This completely makes sense. I decided to wait as soon as the issues began surfacing. Right now my iPad 1 is just fine, and will tide me over till May or June.
  6. MasonH macrumors member

    Mar 20, 2011
    I've also been following this in the Apple forum. Would be nice if it's true (except for the delay involved of course).
  7. Dorkington macrumors 6502a

    Apr 5, 2010

    And maybe even until after iOS 5 releases, who knows.
  8. cmvsm macrumors 6502a


    Nov 12, 2004
    Deja Vu all over again from the Ipad 1 days. You obviously have a choice to wait, but I highly doubt that Apple is going to change the type of panels that they use in the iPads. Due to the thin nature of the product, I'm not sure that they even have a choice. And if they did, you'd be paying more for it.

    So again, live with the technology or wait until the iPad 3 comes out and just maybe something newer will come along. Currently, the Apple stores are just trying to get customers out the door without having to open up every ipad they have in stock looking for the 'perfect' one.
  9. applelvr macrumors member

    Mar 22, 2011
    Raleigh, NC
    Seriously? How are you supposed to do this with only two hands? And should I use my nose to type on the screen?
  10. kfscoll macrumors 65816


    Nov 3, 2009
    My iPad 2 has minor backlight and color gradient issues, but my iPad 1 wasn't perfect either. I suspect that these issues are largely a limitation of the technology, but I got my iPad 2 at Target (90 return policy FTW!) so I'll probably just exchange it in June once the supply situation improves.
  11. IbisDoc macrumors 6502a

    Apr 17, 2010
    If this were true (count me as skeptical), a reputable company would recall all of these lemons.
  12. splashnader macrumors 6502a


    Jul 1, 2008
    Via Satellite
    I believe the post was being sarcastic. As in Jobs telling people that they were holding their iPhone 4's wrong when the whole antenna problems surfaced.
  13. act1980 macrumors regular


    Apr 18, 2010
    A 'bad batch'? More like a ton of bad batches from what I have read on here. If it was just a batch you would think that a select amount of people in one country would have been affected. Not people in various countries.

    I'm due for mine to be delivered today and I am just hoping that it's ok. I am assuming that it was the first lot of orders and deliveries that have had issues?

    I have waited a little while for mine so keeping my fingers crossed!
  14. Built macrumors 68020

    Oct 3, 2007
    Los Angeles
    That would be a logitical and PR disaster for them. IMHO, they are quietly exchanging returned units, amd banking on the fact that a certain percentage of users with flawed units won't even realize they are flawed.
  15. MasonH macrumors member

    Mar 20, 2011
    To be fair I've yet to hear a report of a customer being refused a swap over this issue. Frankly I'm amazed they allow you to swap it out up to five times or so (from other people's experience).

    And if people don't notice/aren't bothered by it why would you "recall" the whole batch? It's not like a car that shipped with no brakes after all.
  16. MadDragon1846 macrumors regular

    Mar 23, 2011
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

    lol if you try this, please video it :D

    Hopefully give it a month and we'll see less and less reports of screen bleed. *crosses fingers*

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