Apple Support KPI?

KPI?

 

Key Performance Indicators.

 

So what they excel at and what they don't?
Like Apple does good at iPhone support but not iPad?

And why would someone need this information?

 

I answered your question what the abbreviation was. I think your questions are best suited for the OP and request they elaborate more on the topic, perhaps they have more pin pointed answers to what you're seeking.

 

Likely would be something that Apple uses internally, as many companies might.
Apple would probably use information like that as a means to evaluate the services that they provide, and as part of the information that they would report to stockholders.
You could always ask Apple if they provide that information publicly (I doubt it, but you never know until you ask.)

Or, one of those firms that does that as part of what they do, such as those firms that provide "information" that they guess at, as part of how they estimate(guess) the relative value of a lot of tech companies.

 

Original Poster: https://www.allacronyms.com/_internet_slang/OP/forum

 

"OP" means Original Poster, which essentially means thread starter.

 

I think you mean SLAs (Service Level Agreements), not KPIs.

 

They're different tools, for reporting different things.

 

In either case, I believe if you approach a business, wanting that business to provide you with service in some form, then you would be provided that Service Level Agreement, as part of your business relationship. That would not be at a retail, or individual customer level. The actual performance of the company (do they come up to the level required by the Service Level Agreement) would be portrayed in the KPI.
And, I suspect that if you are a stockholder of a company, that the KPI might be made available to you, if you request it.

I also suspect that both would usually be internal, proprietary information, and access to that would depend on your direct business/financial relationship with that company. Probably on a "need to know" basis, and would be that target company, in this case Apple's decision.