Apple Support KPI?


Relentless Power

macrumors Nehalem
Jul 12, 2016
30,379
30,646
So what they excel at and what they don't?
Like Apple does good at iPhone support but not iPad?

And why would someone need this information?
I answered your question what the abbreviation was. I think your questions are best suited for the OP and request they elaborate more on the topic, perhaps they have more pin pointed answers to what you're seeking.
 

DeltaMac

macrumors G3
Jul 30, 2003
9,535
2,303
Delaware
Likely would be something that Apple uses internally, as many companies might.
Apple would probably use information like that as a means to evaluate the services that they provide, and as part of the information that they would report to stockholders.
You could always ask Apple if they provide that information publicly (I doubt it, but you never know until you ask.)

Or, one of those firms that does that as part of what they do, such as those firms that provide "information" that they guess at, as part of how they estimate(guess) the relative value of a lot of tech companies.
 
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ariahault

macrumors member
Original poster
Apr 7, 2017
69
7
So what they excel at and what they don't?
Like Apple does good at iPhone support but not iPad?

And why would someone need this information?
see my post :
https://forums.macrumors.com/threads/icloud-account-security-breached.2040772/

I reported the issue on 4/4/2017 and still they are unable to provide response.
[doublepost=1491971720][/doublepost]
I answered your question what the abbreviation was. I think your questions are best suited for the OP and request they elaborate more on the topic, perhaps they have more pin pointed answers to what you're seeking.
OP?
 

DeltaMac

macrumors G3
Jul 30, 2003
9,535
2,303
Delaware
In either case, I believe if you approach a business, wanting that business to provide you with service in some form, then you would be provided that Service Level Agreement, as part of your business relationship. That would not be at a retail, or individual customer level. The actual performance of the company (do they come up to the level required by the Service Level Agreement) would be portrayed in the KPI.
And, I suspect that if you are a stockholder of a company, that the KPI might be made available to you, if you request it.

I also suspect that both would usually be internal, proprietary information, and access to that would depend on your direct business/financial relationship with that company. Probably on a "need to know" basis, and would be that target company, in this case Apple's decision.
 
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