I don't think it ever happened either, for more than one reason, though if it had, there's no excuse for the appalling behavior.
Yes, salesmen get paid to sell things. Though spewing blatant BS at customers to get a sale is NOT excusable, not even from a corporation aspect, it severely damages the reputation of the company, once such reports start making the round on a wider scale (which, of course, they would, if more Apple sales representatives acted like the fictional one in OP's story...) this would have a negative impact on Apple's image, and could quite possibly end up losing them money as well as trust, seeing as the stock markets may react. It's even less excusable when the company has an excellent sales reputation and prides itself on customer satisfaction, like Apple does. I'm also pretty sure they don't tell their reps to go spreading FUD, so the guy (if he was real) would also have breached the trust that Apple has bestowed on him as a sales representative for them, by acting that way, quite possibly even have been breaching his contract. They're not a used car chain, or some shady corner store or flea market retailer, ffs. Don't know why there's people here apologizing the rep's behavior... sales representatives like that DAMAGE Apple, nobody's protecting Apple by apologizing such behavior (if and where it does happen).
