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Apple Tells Congress It Hasn't Been Profiting From Repairs in Response to Antitrust Probe
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Of course apple is going to profit from repairs! But they aren't lying here. Stating that their costs outweighs their revenue is just bulking everything together, including overhead/fixed costs, as well as the parts and laber/variable costs. From a business standpoint, they are seeing a profit. But they can also allocate a lot of fixed cost here that will out-way the revenue.
That said, it still costs a crazy sum to get parts and to fix Macs when they're out of warranty.
That said, it still costs a crazy sum to get parts and to fix Macs when they're out of warranty.
... and don't forget that Monoprice is making a profit, and everyone in their supply chain!
That's why you hire accountants. Pretty sure Apple knew when deciding how to account for repairs that turning a profit would not look good. There are reasons major stars always get a percentage of the gross, while minors get the net... According to Lucasfilm, Return of the Jedi, despite having earned $475 million at the box office against a budget of $32.5 million, "has never gone into profit".
Like I'm going to believe Apple is going to do something at a loss
SPOT ON
This is the same company that sells dongles at unbelievably "rip off" prices (among so many examples)
Yes, but you also fail to then recognize that any repair done during the warranty period generates no income. Even if you paid for Apple care, the cost of the individual warranty does not offset the repair cost. Its a numbers game in which you hope to break even at best.
Literally all other tech companies offer extended warranty. Many of which also cover accidental damage.
You heard it here first, guys. Water on an electronic device might short it.
"Issue" being "liquid damage", right?
Lucky you stumbled on his channel. You couldn't have found a more impartial guy if you tried.
Nope. It is a US machine purchased in the US and not covered under any UK/EU warranty. The long and short of it is they could easily have charged me £800 but didn't.
Erm, you're wrong, the cost of repairs is amortised among those "insured," and the pre-AppleCare warranty is included in the price, even Apple are aware of the bathtub failure curve!.. Don't be so naive! Incidentally, a ton of other computer manufacturers include a much longer warranty with the initial purchase, none of this "don't forget to top up with AppleCare!"---you're gonna need it (wink wink).
I don't know.?.,
Make your product better so it doesn't need repairs?
Make your product better so it doesn't need repairs?
There must've been a reason, I seriously doubt that a copration that would charge you per single press of a key on their gear, if they could get away with it, would give you GBP800 out of generousity, I suspect there's something you're not telling us, or they not told you so as to give the exact "experience" you are relaying.
i'm waiting for louis rossman to upload his reaction to this.
The difference is, in every other category, there are MORE than just two stores. How many grocery stores are there? How many hardware stores are there? How many clothing stores are there? For each of those, the answer is dozens or several dozen.
Even worse, these two stores (Google and Apple) are not actually competing with each other because you cannot use the Google Play Store to shop for apps on iOS and you cannot use the App Store to shop on Android. So cross-shopping and competition is literally impossible.
You have a choice...don't buy it. There are lots of other options out there.
You're confusing platforms with marketplaces. Can you run macOS apps on Windows? Can you put a Honda cd-player into a Toyota? No, but that has nothing to do with how apps or cars are sold, and has to do with software and hardware compatibility, interfaces, etc.
I believe them on the repair point when you factory in all the free battery replacement and a decent recall history. I found there repairs to be pricey in some cases, but they have significantly higher overhead than your local iPhone repair shop.
Another point of reference I have is on an iPod touch that I paid $400 for two years ago. It failed and there was a fixed price repair/replacement cost of $143 that included shipping both ways. Turnaround time was less than 5 days including the weekend. The iPod touch just died while using it and it had never been dropped.
Another point of reference I have is on an iPod touch that I paid $400 for two years ago. It failed and there was a fixed price repair/replacement cost of $143 that included shipping both ways. Turnaround time was less than 5 days including the weekend. The iPod touch just died while using it and it had never been dropped.
You can suspect what you like. I'm telling you what happened. I know it doesn't fit the Mac Rumors forum narrative, but there you have it
No, but there are plenty of places that sell Xbox and Playstation games at significantly varied prices thereby creating competition!
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You can suspect what you like. I'm telling you what happened. I know it doesn't fit the Mac Rumors forum narrative, but there you have it
Pretty much explains it... you said zero about the background that led to that decision, for all we know it's a coprorate laptop, for example, like I said, you're patently being economical with the truth to score a point that just ain't stacking up!
This just proves that their CFO does his job well and deserves a 10k+ lunch. Even a useless company like the one I work at knows how to shift money to make figured look nice lol
swingerofbirch
macrumors 68040
You need to read the addendum:
"It would be inconsistent of Apple to report profits on income we are hiding from the government."
/s (but maybe?)
"It would be inconsistent of Apple to report profits on income we are hiding from the government."
/s (but maybe?)
Ah, the old fuzzy numbers game.
Yes, there is a department that's in the red. How's Apple doing overall?
Yes, there is a department that's in the red. How's Apple doing overall?
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The 6s Plus is still within its usable life, which for iPhones is about five years now. That's very good for a smartphone and not what I have a problem with. The problem is that Apple chooses to have such a high cost for screen replacement, when in reality it could and should be at least $50 lower. On top of that, it's much more difficult than it should be to get genuine replacement screens if you decide to do the repair yourself, or have it done at a non-Apple-sanctioned repair shop.
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So you’re looking for fraud charges against the company?Like I'm going to believe Apple is going to do something at a loss
Apple should break the data down by repairs done under warranty vs not under warranty. Repairs done under warranty by definition leads to a loss for Apple. But out-of-warranty repairs are completely different, given the astronomical costs that Apple charges (for a new logic board, new display, etc) relative to other repair shops. Need a new iPhone X screen from Apple? 500 dollars. Compare this to a local repair shop that charges only 200 dollars for the exact same job...
Also, another point, by soldering memory/ssd/etc to the logic board, Apple makes it almost impossible to repair the machine if one of those components fail. Essentially the user has to buy a whole new logic board, inflating the cost of a repair. It's a free market, but I think us consumers would greatly benefit by these companies being forced to sell devices that are more repairable than current flock of devices. What functional reason is there for the the memory, SSD, battery, and other components to be glued or soldered down, other than to enhance profits and discourage user/third party repair?
Also, another point, by soldering memory/ssd/etc to the logic board, Apple makes it almost impossible to repair the machine if one of those components fail. Essentially the user has to buy a whole new logic board, inflating the cost of a repair. It's a free market, but I think us consumers would greatly benefit by these companies being forced to sell devices that are more repairable than current flock of devices. What functional reason is there for the the memory, SSD, battery, and other components to be glued or soldered down, other than to enhance profits and discourage user/third party repair?
No they don't, burn-in failures are amortised between the sales of the new products of the particular line 🤣