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Apple Testing Redesigned Genius Bar to Increase Capacity
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3 customers at a time is welcomed NOT! The thing that makes Apple different was that they took time with you to deal with your problem.
Hate throwing out some studies but there are plenty showing humans do go down hill if you force them to multitask. I really don't want this type of change to move forward just seems like Apple is going the wrong way, oh Steve we do miss you.
Simple read on why people should stop deluding them selves they can multitask.
http://www.huffingtonpost.com/2012/05/01/multitasking-emotional-feel-better-_n_1467945.html
what a stupid idea.. the apple store staff is already underpaid and over worked as it is. why doesn't apple spend a bit of that 100 Billion they have lying around and simply hire more staff! I miss Steve!
partially doing this already in London
Last week I went to the Apple Store in Regent St and as well as the two Genius Bars (one for iPhone etc and one for Mac) the Mac Geniuses were working on two tables next to the bar area helping users in a more informal side by side setting.
Last week I went to the Apple Store in Regent St and as well as the two Genius Bars (one for iPhone etc and one for Mac) the Mac Geniuses were working on two tables next to the bar area helping users in a more informal side by side setting.
It looks to me that no matter what any store does, Apple or otherwise, no one will ever be happy. I think the majority of people just like to find something to complain about. I mean honestly. You know how busy Apple stores are and you have to wait 15 minutes and are surprised about it? Take a look around you. There are other people there as well.
I second this. Every time I go to an Apple store it's completely packed and it takes ages to purchase something.
Moreover if you have a problem and you want them to have a look at something, you have to book an appointment (sic!). This doesn't happen in other (similar) retail stores.
That might also be partially due to the fact that people come to Apple Stores to ask stupid questions about their devices.
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I think you're definitely reading too much into this
Na
I don't care much for this "Genius Bar" idea... I like the separation between me and the "genius" and the kids section is one of the best features of Apple stores. If it weren't there, it's unlikely that I would visit Apple stores very often unless I absolutely had to.
I don't care much for this "Genius Bar" idea... I like the separation between me and the "genius" and the kids section is one of the best features of Apple stores. If it weren't there, it's unlikely that I would visit Apple stores very often unless I absolutely had to.
There will be lawsuits. I have seen several other stores that had this long before Apple did.
actually for something as simple as a track pad you can use your apple app and pay for it yourself while standing there. no attendant needed. how slick is that?
Edit: slaps his own head, um, this might not be so slick if you don't own an iPhone sorry.
I agree with you on that. I feel like I know an infinite amount more than they do and they are supposed to be the "geniuses"? Yeah, i think not. They act slighly arrogant and they shouldnt, they arent the next Steve Jobs or Steve Wozniak...
So... you know more than they do and you're calling them arrogant?
Oh, the irony.
This is about the only positive I see here from the change... hadn't considered it. thanks!
but, I don't see this design as working. I like having clear space between me and the genius so we can look at the computer/ipad/iphone together without feeling crowded. And what about all that test equipment they keep tucked behind? Are they going to have to go look for it now in some other location (taking more time)? The geniuses have to stand somewhere, are they going to start kicking people off the stools so they can sit and work? etc etc etc.
but worst idea ever is to get rid of the kid's area. 1) the kid's area keeps parents who are waiting happy. 2) the unfortunate kid will now most likely want to sit at the table next to mommy or daddy. 3) when said kid starts acting out from boredom the rest of the customers will also get annoyed.
but Apple didn't ask my my opinion. Apparently they think its their store.
It's a shame that they're considering the removal of the kids section. My 2 and 3 year old already know about it; They occasionally dragged me to the stores and purchased educational software for them; also keeps them busy when I occasionally need to shop around the store. This would be another reason not to set foot into these stores
Hardly
And your sales data that back this claim come from where, exactly? A consumer with no children (grown or by choice) may have far more discretionary income to blow on the latest, greatest and may not be amused by gummy-fingered, shrieking children while trying to make a relatively expensive technology purchase. If you can afford the products and services, you can afford a babysitter. I have never made an Apple store purchase for this reason. Ever.
And your sales data that back this claim come from where, exactly? A consumer with no children (grown or by choice) may have far more discretionary income to blow on the latest, greatest and may not be amused by gummy-fingered, shrieking children while trying to make a relatively expensive technology purchase. If you can afford the products and services, you can afford a babysitter. I have never made an Apple store purchase for this reason. Ever.
This is a miss on two counts.
- There are far too many people to do this with for the Genius Bar. There is a circus atmosphere around the genius 'bar' already. Waking it so that people can mill around on both sides is just going to make it uglier. Why not a circle table with the geniuses in the inside, and one cut to allow for them to get in/out.
- I see parental units 'parking' their kids at the kids table all the time. Not having 'jr.' pawing at the displays and yanking their parents hand for attention is a cool idea. Parental units tend to feel more relaxed and probably buy more then too. Apple should actually invest more into the whole 'kids table' idea, rather than dump it...
NOT TRUE!!
Apple made it easier to buy accessories with their Apple Store iPhone App. It has Express Checkout. All you do is find your accessory on the shelf scan it using the Apple Store App and walk out. The App uses the payment method on your iTunes account and emails you a receipt.
To me, it looks really awkward and a huge waste of space. I don't know why they didn't simply keep it parallel with the back wall, but pulled out a little further so accommodate people on both sides.
I don't think I had given enough information for you to be able to pass judgement on how my children should or should not be cared for in tandem with the journey I have to undertake to actually get to an Apple store? I'd used the word 'had', which might have been a clue that there weren't many options open to me other than taking them along.
Andrew
NOT TRUE!!
I paid for my Apple branded iPhone and iPad docks with the app. The only things that you can't buy are hardware that is stored in the back. Such as iMacs, MacBooks,Mac Mini, iPad,iPhone etc.