Every iPhone since the 3G scored either a 6 or a 7 for repairability.
The original iPhone from 2007 is the sole outlier with a score of 2.
iPhones in general are pretty much the most repairable smartphones, except for some niche products.
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Apple to Allow Independent Repair Shops to Service Out-of-Warranty iPhones With Genuine Parts
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Every iPhone since the 3G scored either a 6 or a 7 for repairability.
The original iPhone from 2007 is the sole outlier with a score of 2.
iPhones in general are pretty much the most repairable smartphones, except for some niche products.
Apple won the appeal and the repair shop was forced to destroy the illegal imported parts, and pay Apple some of their legal fees.
Like other have said, it really doesn't change that much. They're still controlling methods and access which was always the point.
The idea of a controversy over "right to repair" is ridiculous.
Of course you have a right to repair your phone, but only at select places and with select people.
I drive a late model Jaguar. Think I can just go into any repair shop and have it fixed?
Nope. I have to take it to a Jaguar dealer or an authorized service provider, because Jaguar limits who has access to equipment, parts and diagnostics.
Apple does the same thing. Why? Because when something is not fixed correctly or there are problems, people inevitably blame Apple in addition to the service provider.
It's a bad experience for everyone, so Apple limits who can tinker with their products so they can control for a positive experience.
It's vetting. That's all it is.
They're rightly suspicious of "Bob's Repair Shop" at a kiosk in the mall, but hey, if Bob wants to service Apple phones, guess what? He is free to do so if he proves he's not going to muck up your $1,000.00 phone.
If Bob is not interested in the vetting process, oh well.
This is such a non-story and a hoax of a controversy, pushed by people like Rossman, OWC and iFixit, because they are prevented from catering to a lucrative segment of the market.
That's all this is about.
Finally, if your argument is "Apple is greedy because they want the repair money themselves!", just stop.
The money they make from repairs is a blip on the radar, a rounding error. It's less than peanuts.
This is all about Apple zealously guarding their brand.
They have a right to do it. Don't like it? Go buy an Android device or a gazillion Windows machines.
Simple - don’t put all these restrictions in place. Let anyone buy parts. Then you could go buy a new screen or battery and take it to a repair shop if you don’t feel comfortable doing it yourself.
Apple will freely certify any tech that wants it, without any Apple training? Not according to their website:
https://support.apple.com/en-us/HT205332
https://www.apple.com/support/professional/help-desks/
The exam and the training have fees. They may have changed that, or it may be the certification for the company is free but not the techs.
Once you have a certified tech there are no additional charges to join the program; although I would guess the tools will not be free.
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I can remember when people complained about having nowhere to go to get their Apple products serviced. Apple enters the retail business (and is ridiculed by all the "experts" that say it will fail miserably like every other computer vendor's attempts.) Now, Apple, is being chastised for a program they're setting up to allow 3rd parties to repair things.
Most Apple Products would be classified as premium products in their market space. This demands premium service to maintain the position/price level I can't imagine Apple profits from service repair. It's a cost of doing business. Can others do it cheaper? Yes. Can they provide the overall support of Apple's infrastructure? No. Every Apple product repair reflects on Apple whether or not they do it. You're in charge of Apple. Would you build an infrastructure for others to repair your Products? What's the margin on the new business? What's the risk of losing a customer because a repair is not done to spec (that's not to imply people other than Apple can't repair things perfectly. You just need controls in place to protect your brand.)
No one knows how this will work out. I think giving them a chance to succeed or fail is only fair. At the end of the day, you are a consumer. There's nothing requiring you to be loyal to Apple products. There are great offerings from many vendors that may better optimise your needs.
Most Apple Products would be classified as premium products in their market space. This demands premium service to maintain the position/price level I can't imagine Apple profits from service repair. It's a cost of doing business. Can others do it cheaper? Yes. Can they provide the overall support of Apple's infrastructure? No. Every Apple product repair reflects on Apple whether or not they do it. You're in charge of Apple. Would you build an infrastructure for others to repair your Products? What's the margin on the new business? What's the risk of losing a customer because a repair is not done to spec (that's not to imply people other than Apple can't repair things perfectly. You just need controls in place to protect your brand.)
No one knows how this will work out. I think giving them a chance to succeed or fail is only fair. At the end of the day, you are a consumer. There's nothing requiring you to be loyal to Apple products. There are great offerings from many vendors that may better optimise your needs.
I'm not sure he'd even apply.
Of course. They won't give them away for free.
The certification as a repair shop is free, as long as you meet the requirements and Apple has no objections whatsoever. One of the requirements is to have a certified technician - and this certification requires you to pass an exam, which is not free. So basically the certification as repair shop is free, getting the prerequisites right isn't. After all, your shop's location doesn't come for free, either.
If it's out of warranty, certified third parties may repair it.
But the hobo who lives on the sidewalk in front of his shop will be.
Well this story and Apples own press release:
http://www.apple.com/newsroom/2019/08/apple-offers-customers-even-more-options-for-safe-reliable-repairs/
Do not mention anything about an existing programme being expanded, to infer such a thing would mean this programme already exists for independent repair shops right? And again I draw your attention to no mention of this.
So please can you provide some evidence to back your claim up.
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Yes that’s true, so the issue is if you go to a third party how much will you be saving. How big of a company would you need to be to get accepted? Guess we won’t know that.
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Thank you, I really cannot see Apple offering training and materials for free! Plus I am not sure any I.T. Professional exam is free is it? Let alone an Apple one, but who know if someone here can link to the proof it is I’ll be surprised
Yep. This isn’t “right to repair.” This is basically a PR stunt that allows their lawyers to say that Apple already sells parts to 3rd parties so nothing needs to change.
The Right to Repair movement has been going on for many years, encompasses more than just phones, and has had wins. And that’s not even taking into account the international actions.
https://support.apple.com/irp-program
There is zero mention on “certification is free” on this page, hence I don’t know where those bloggers get their information from. I do see the exam and courses are required for Applicant to be eligible, which comes with a fee. The fee is waived for approved applicant.
So, the conclusion is the certification is NOT FREE.
Update: oh, I saw another post from you. I will do a bit of research to provide more update.
Update 2: Looks like this one is more genuine than a random post by Appleinsider.
https://www.apple.com/newsroom/2019...-even-more-options-for-safe-reliable-repairs/
It does mention certification itself is free, but the aforementioned page mentions required exam and such, which comes with a fee.
Final conclusion: joining this program is not free. Only successful applicant (approved) can have their exam fee waived.
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Nowadays, people complain about anything, online; and it goes viral. If it goes viral, Apple investigates. They trace it back to a specific repair shop. Apple takes away that shop's certification. Any reputable repair shop won't take that chance. The sleazy ones will get weeded out.
wrong. its not free and no where does it say its free. if you check along the links you'll find where to pay.maybe read the article before rushing to comment.
Thank you, I really cannot see Apple offering training and materials for free! Plus I am not sure any I.T. Professional exam is free is it? Let alone an Apple one, but who know if someone here can link to the proof it is I’ll be surprised
Hopefully Apple’s own document will finally clear up any confusion, once and for all.
Certification exams are free:
“Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per product basis annually. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider.”
https://support.apple.com/irp-program
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Are they (shady repair shops) getting weeded out now?
When we hear of an iPhone catching fire, what are some of the first comments? “Don’t use third party chargers”, “probably had a battery replaced at an independent shop” or similar.
The problem with repair fraud is the customer will probably never know. And if something does happen it’s not likely they’re going to be able to tell if it was just an accident or the shop scammed them.
sounds like repair shops are getting the short end of the stick on this one..
Everyone has to trust someone. Since Apple makes the phone, and not the repair job, i'd rather trust Apple.
what some get by with "some trust" could just be "slipping through the cracks" just to get it cheaper.
Even in some way "Imports" could be a form of this to, because they bypass the retailer and get it wholesale. I got my imported iPhone 6s Plus right here
Everyone has to trust someone. Since Apple makes the phone, and not the repair job, i'd rather trust Apple.
what some get by with "some trust" could just be "slipping through the cracks" just to get it cheaper.
Even in some way "Imports" could be a form of this to, because they bypass the retailer and get it wholesale. I got my imported iPhone 6s Plus right here
