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Apple to Begin Offering In-Store iPhone 5s and iPhone 5c Display Replacements
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AC+ is now being used for full phone replacements and not modular repairs. Meaning you can break your screen as many times as you want within 2 years and it will always be $79.
AC+ incidents count ONLY IF the phone in entirely replaced (i.e. the machine that attaches the new screen fails to attach it - they have to offer you a new phone).
AC+ incidents count ONLY IF the phone in entirely replaced (i.e. the machine that attaches the new screen fails to attach it - they have to offer you a new phone).
Isn't that what cases are for?
Also, I think that superficial dents would fall under ordinary wear and tear from normal use.
Nahaz
macrumors 6502
bushido
Suspended
phew i just sent in my iPhone 5 a few weeks ago bc the power button stopped working but i got a brand new phone, manufactured 2 weeks earlier. it was always the main reason for me hoping something breaks under warranty so i could get it replaced by a new one with a fresh new battery 😉
If they really wanted to lower repair costs, they'd slap Jony round the head and remind him that good design includes repairability of components that wear out or break, like batteries, physical buttons and glass screens.
"Good design is long-lasting" said Herr Rams.
----------
Destroying the house that Ron Johnson built.
"Good design is long-lasting" said Herr Rams.
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Destroying the house that Ron Johnson built.
Medic311
macrumors 68000
does this mean they are replacing the rear camera on the iPhone 5? i was just in the store last week b/c i started to get those annoying shadow spots when taking a picture with a light colored background (problem is all over the apple community forums). i am out of warranty. they said they can't replace the rear camera, but this article says they can for the 5S and the 5C.
do only select stores replace the rear camera for the 5?
do only select stores replace the rear camera for the 5?
Glassed Silver
macrumors 68020
Wow, that's the kind of complex questions I'm used to reading on boards for any other company, I always thought highly of Apple for applying the simple old rules.
Apple is really starting to shape up to act a lot more like the other folks and giving away some (not all granted) of the key Apple advantages.
Glassed Silver:mac
If my display were broken and under apple care. And it had some marks elsewhere. I would put it under water so I can get full replacement so it Would be mint to resell instead of using one of two repairs for $79.
Well, it's unfortunate because iPhones are precision manufactured devices with very tight tolerances--some of the tightest in the industry. And they weren't designed with replaceability/maintenance in mind.
I've seen a few phones that've had replacement screens (admittedly not all iPhones), and none of the (admittedly few) phones I've seen went back together quite perfectly afterwards.
Some teenager in the back room ripping your phone apart isn't going to put it back together as well as the factory that made it, even if s/he is employed by Apple.
We're used to that quality of service. You might be right that we expect too much-emphasis on might-but Apple used to provide that. Failure to do so might make it seem more like the competitors to some people. That's the point.
And, frankly, when Apple was offering this level of service, they were doing quite fine!
Dragonfly47
macrumors member
That may explain why the 5S 64gb, for example, costs $200 dollars more in Oz, given the current exchange rate. There's no free lunch, my friend.
My concern is how well an applestore employee will be able to replace some of these components and what the quality control be like. If you get your iPhone back with tool marks -- or there's a backup and it takes three hours to get it fixed I can't imagine this will be a popular change.
Apple may have just eliminated an edge they had over competitors but we'll see.
Apple may have just eliminated an edge they had over competitors but we'll see.
Noctilux.95
macrumors 6502a
My home button started going bad a few days ago on my 5S. The phone was replaced on site at my local Apple store.
tkmcguire1
macrumors 6502
My thoughts exactly!
I had a friend that had his iPhone 5 display replaced this summer and he got it back with tool marks and scratches,and a bunch of dust and crap under the screen!
He was NOT happy at all and raised hell and made them replace the whole phone.
I was there,it was an awful repair job.And it makes you wonder how well they are trained,the quality control etc.
The most common thing to break on a phone is the display. so its actually cheaper to just pay out of pocket replacement of $150, instead of apple care plus at $99 plus $79 for replacement! wtf?
likemyorbs
macrumors 68000
Paying good money for a device and expecting a reasonable warranty period is now considered a "free lunch"?!?! Flawed American logic at its best...
Parasprite
macrumors 68000
I dont think you understand how this works. That would use one of your $79 replacements for accidental damage. Dunking your phone in water is not a warranty issue.
Lots of people seemed to be confused by the hybrid nature of AC+ which does two separate things. 1) It extends the warranty 2) it acts as insurance. 1) is unlimited replacements in the timeframe and 2) is limited to two replacements with a deductible per incident.
I don't get why there is a $29 charge to fix a defect...that makes zero sense. If there is a known manufacturer defect that is no fault to the customer, why make the customer pay? Ridiculous.
In general, this repair service makes sense, but it sounds less convenient then a quick phone swap that takes a total of 3 minutes for the customer.
In general, this repair service makes sense, but it sounds less convenient then a quick phone swap that takes a total of 3 minutes for the customer.