Apple to Charge $279 for iPhone X Screen Repairs and $549 for Other Damage Outside of Warranty

[hagar]

Only 1 year warranty in the UK / Europe Apple, for a top end premium product.
Good luck enforcing that Apple! lol

In Europe, we get 2 year warranty. I just got a new iPhone 6S one week before my 2 year expired because the sleep button was stuck. So yes, they finally follow the rules over here.

 

[TallManNY]

Welp, it was already going right into a case when I get mine in December. But this confirms it. Also I'm thinking I need to get Apple Care. I might have gotten Apple Care for my 6s, but I can't recall. I definitely never got it for my other phones.

 

[jonnysods]

For a good portion of our marriage and going as far back as our dating years, I got my husband’s tech hand me downs. We’ve enjoyed a recent few years of being able to splurge on new devices on not just ourselves but the kids and parents and in-laws too, after years of them taking our tech hand me downs.

However, I’ve noticed it’s once again making sense to returning to taking hubby’s hand me downs. I’ve already started by taking his last year’s iPad Pro as a Mother’s Day gift....or was it my birthday...I can’t remember. He got me an Apple Pencil and a pretty new case for it and it felt like a brand new gift and works great. I don’t mind hand me downs. But I had better nag him to get Apple Care on his new iPhone X if I want to take it over eventually, assuming I can stomach that notch. Can we still go back and add Apple Care to the preorder?

Yeah you have 90 days to add it I believe.

 

[stulaw11]

Just realized that Chase Ink Preferred card will reimburse cardholders for ‘damage to, theft of, or involuntary and accidental parting’ as long as I pay my cell phone bill using the card. I guess with this I don't really need AC+ since I never break/damage my phone for last 8 years.

Claims:
- $100 deductible
- Maximum 3 claims per 12 months
- Limited to $600 per claim

But does this cover the device if it is paid for in monthly installments as opposed to being purchased in full. Most credit card extended warranties only cover the latter situation.

I have an Ink business card as well with the same terms. I dont know if it works if you financed the phone, but would be curious to find out if it's even possible to get an official answer. I agree most cards only covered a purchased item, not financed.

The card Guide to Benefits doesn't specify other than it cannot be "rented, leased, borrowed or cellular wireless telephones that are received as part of a pre-paid wireless service plan or “pay as you go” type service plans."

You also must pay every cell bill in full only on that card and have proof of that.

The bad part is it is some 3rd party insurer so if your phone is toast good luck getting it fixed in under 2 weeks vs walking into an Apple store and an hour later out with a swapped device. That would be my largest concern really as potentially business/time doesnt make sense versus $99.50 per year for the Applecare cost.

 

[aristobrat]

Yeah you have 90 days to add it I believe.

Looks like it's 60 now-a-days.

Purchase AppleCare+ with your new iPhone. Or buy it within 60 days of your iPhone purchase:

https://www.apple.com/support/products/iphone.html

 

[jonnysods]

Looks like it's 60 now-a-days.


https://www.apple.com/support/products/iphone.html

Whoops my bad.

 

[kazmac]

Please keep making SE models Apple.

 

[manu chao]

Insurance is not Apple Care and vice versa. Look up the definition of Apple Care on apples website.

Apple Care very much fits the general definition of the word 'insurance':

"Insurance is a means of protection from financial loss. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss." (Wikipedia)

It might not fully fit the definition of what insurance companies usually sell. It might also not fully fit the legal definition of of the word insurance as used in a contract. But there are many words whose general definition is different and broader than its legal one in the context of contracts.

 

[Bethanie21]

Ouch.

 

[apolloa]

2 Years by law in the EU including UK, and must be repaired for free. Even after 2 years this item may qualify for 2+ years under item must last a reasonable amount of time under normal usage.

if you buy from John Lewis you will get a UK 2 year warranty, 5years on TVs as stated by law, most other places like Apple break the warranty law and seem to get away with it.

Actually Apple has been taken to court, or penalised, by the Italian government twice now for ripping people off with its extended warranties, so no they don’t get away it and rightly so! They have been penalised in Australia too I believe for the same thing.

But I buy from JL because their customer service is great.

 

[polbit]

Unapologetically user-unfriendly and greedy.

C'mon now, it takes courage to be this blatant about it!

 

[stulaw11]

C'mon now, it takes courage to be this blatant about it!

The problem is regardless of what Apple pays wholesale for them to manufacture, the screens retail market price just arent cheap.

My buddy broke his 6 Plus screen recently and I offered to swap it out for him. The cheapest I could find an OEM for was $100 or so now in mid 2017 for a 2 year old device (not claimed as such on Amazon or ebay and fraud, but somewhere reputable like ifixit). The 7 Plus screen is $160 from them; $120 or so for a fully OEM LCD/digitizer from another place I think it pretty reputable (if you want to deal with China and shipping times/issues). Apple charges $169.

I have to assume the OLED panels are quite a bit more expensive, and you wont be able to find a replacement anytime soon other than from Apple either.

No excuse for the back/general damage at $550 though. But I sort of get the screen cost.

I've never found Apple's out of warranty screen replacement prices to be that far off what it would cost to do it yourself with genuine OEM parts (before waterproofing seals came into play). Sure you can get a $50 display but you get what you pay for in those and that's not why you bought an iphone to have some janky looking display.

 

[Arran]

Ouch. $199 for 2 years AppleCare is expensive for anyone who takes care of their phone and rarely claims for accidental damage.

Careful folks deserve a discount, because without a mechanism to reward careful behavior, AppleCare costs will continue to rise.

 

[EliasM]

How much should they charge to replace or fix a damaged and/or mistreated £1000 gadget?

What about actual cost? Can probably be a lot less than this (say, a malfunctioning volume button), depending on te issue.
[doublepost=1509136598][/doublepost]

How much should it be and how did you arrive at that figure?

It’s right there in the article and how about real cost?

 

[Creepitor]

Only 1 year warranty in the UK / Europe Apple, for a top end premium product.
Good luck enforcing that Apple! lol

Inside of the European Union’s economic space, 2 years of warrenty are forced on whatever product you buy, saves a lot of people since defects are more likely to happen in the second year after purchase.

 

[lazard]

Inside of the European Union’s economic space, 2 years of warrenty are forced on whatever product you buy, saves a lot of people since defects are more likely to happen in the second year after purchase.

I guess that's why they jack up the price of their phones for the EU and UK.

 

[Dboy1704]

I have an Ink business card as well with the same terms. I dont know if it works if you financed the phone, but would be curious to find out if it's even possible to get an official answer. I agree most cards only covered a purchased item, not financed.

The card Guide to Benefits doesn't specify other than it cannot be "rented, leased, borrowed or cellular wireless telephones that are received as part of a pre-paid wireless service plan or “pay as you go” type service plans."

You also must pay every cell bill in full only on that card and have proof of that.

The bad part is it is some 3rd party insurer so if your phone is toast good luck getting it fixed in under 2 weeks vs walking into an Apple store and an hour later out with a swapped device. That would be my largest concern really as potentially business/time doesnt make sense versus $99.50 per year for the Applecare cost.

@stulaw11 - Yes looks like you'll have to paid in full with proof but doesn't have to be on the Ink card. Just the monthly bill prior to the incident.

".. this coverage is not limited to the cellular phone of the primary cardholder. Per the coverage “Eligible Cellular Wireless Telephones are the lines listed on Your most recent cellular provider’s monthly billing statement for the billing cycle prior to when the incident occurred.”Additionally, you can have purchased the phone with any credit card — just make sure you have the receipt in case you need to file a claim. Make sure all the phones are paid for and are on a single bill being paid for with your Ink Preferred, and you're covered."

 

[Chair-Sama]

Apple keeps pushing me away. 1K+ phones and expensive repairs is ridiculous.

except, they literally just released a new iPhone that doest cost 1k and doesn't have the same expensive repairs...and it even comes with the new chip too.

apple isn't forcing you to consider the iPhone X. its there for people who want it, but they have the 7/7+ and the NEW 8/8+ as well for people who cant/dont want to pay 1k+ for the phone.

 

[ekwipt]

Get the screen fixed or buy a SE instead!?

which will probably be faster in the year after....

 

[ssspinball]

Actually Apple has been taken to court, or penalised, by the Italian government twice now for ripping people off with its extended warranties, so no they don’t get away it and rightly so! They have been penalised in Australia too I believe for the same thing.

Inside of the European Union’s economic space, 2 years of warrenty are forced on whatever product you buy, saves a lot of people since defects are more likely to happen in the second year after purchase.

Folks, a warranty covers manufacturer defects. That’s very nice to have for 2 years but it doesn’t do anything for damage YOU cause by dropping your phone.
[doublepost=1509156167][/doublepost]

You also wear down the internal components of the phone with each bare drop, which may shorten the lifespan.

Please tell us more about how solid state components wear down from drops.

 

[ThrashingKitten]

Or... maybe know how to handle stuff with care. I probably bought 15 iPhones in the last 10 years between the wife & me, never had Apple care and only ones my wife cracked her screen.

Even if I have to pay $800.- for repair I would still be ahead.

I don’t understand the point you’re trying to prove. Your wife still cracked her screen lol so not everyone , including your wife, knows how to handle “things with care”. Buying insurance doesn’t mean you’re irresponsible, it means you’re taking responsibility for any accidents that might occur. It’s basically health insurance for your phone. I’m 23 and healthy, but I still have health insurance because ACCIDENTS HAPPEN.

 

[Kaibelf]

Question about AppleCare...I know we have 60 days to purchase applecare just wondering does that 60 days beginning when we get the iphone (shipped) or the day we place the order? I have a Nov 17-24th date..

As a general rule in business tech sales (and same with AppleCare) the start date is the date it is “invoiced” which for these purchases is the day it gets to you. In most other cases it’s the day it leaves the source and gets into the delivery stream. Apple is unique in that they have these in the hands of fedex or whoever and they sit in a holding pattern so that they arrive early on the release day and in waves thereafter. Therefore your start date from AppleCare should end up being the day you receive and activate the device.

 

[Wowereit]

o Germany: EUR321 for screen repairs, and EUR611 for other damage
o United States: $279 for screen repairs, $549 for other damage

Ehm...
$279 = 240€
240€ + 19% VAT = 285€

Gotta love Apple's exchange rates.

Bonus material:
$999 = 860€
860€ + 19% VAT = 1023€
Apple is charging 1149€

So in addition to being ripped off by the German government, Apple is f*cking me as well. Great.
[doublepost=1509163499][/doublepost]

There's going to be quite a few people walking around with cracked screens in about one year!

I might not be happy about it, but top of the line OLED displays (+ new Face ID sensors) just are that expensive.

What I'm pissed about is the flat rate fee for other damages.
Sure, if you completely fry your phone, it's reasonable.
But there should be another step. 611€ for breaking a back glass or denting the frame? What the hell?

 

[lordofthereef]

For some reason I expected it to be more out of pocket. Your first incident of screen damage doesn’t really save you any money?

No matter. T-Mobile is offering $12 a month and including applecare along with loss/theft. That’s $88 more than AC+ over two years for additional loss and theft protection; I am good with that.

 

[PickUrPoison]

Right, but remember that is IF you keep the phone 2 years. Applecare can be cancelled after the 12 months and prorated, so you get 50% back or $99.50 minus the 10% cancellation charge of $9.95

Or if the 2018 devices are back on normal schedule in 11 months a bit more because you'll get back 13 months ($107.79 minus $10.78)

So you're really at worst only in for $110 plus $29 or $99

$140 is way less than $279 (half) and $210 is way way less than $550 (well under half).

any insurance in life is a gamble of never using it, but it seems like $110 isn't a huge gamble to lose.

I personally would buy AC+ for the iPhone X, so I agree that it’s a good idea... especially if you need both other (non-screen) incidents!! $400 vs. $1100.

But your calcs are somewhat off, because you can’t get a refund if you used AC+ to cover an incident; the pro rata calc subtracts the value you received from the coverage (which would wipe out the refund).

Here’s the way I figure it (with vs without AC+)

$230 vs $280 — 1 screen incident
$260 vs $560 — 2 screen incidents
$300 vs $550 — 1 other incident
$330 vs $830 — 1 screen/1 other
$400 vs $1100 - 2 other incidents

Of course if you use no incidents, you would get the pro-rated refund. Like you said, if you cancel after a year, you’ll get a refund of about $90, and your cost will have been about $9/month.